Jetpack FAQ

Answers to your most common questions about Jetpack.

Quick, simple, and helpful information at a glance.

What is Jetpack?
Jetpack is a popular WordPress plugin that offers a wide range of tools and features to enhance the functionality and security of your website.
How do I install Jetpack on my website?
You can install Jetpack by going to your WordPress dashboard, clicking on Plugins, and then searching for Jetpack. Click on Install Now and then Activate to use Jetpack.
Why is Jetpack not working on my website?
If Jetpack is not working on your website, it could be due to a compatibility issue with your theme or another plugin. Try deactivating other plugins or switching to a default WordPress theme to troubleshoot the issue.
How do I connect Jetpack to my WordPress.com account?
To connect Jetpack to your WordPress.com account, go to Jetpack > Settings in your WordPress dashboard, and click on the Connect to WordPress.com button. Follow the prompts to log into your account and connect Jetpack.
Why am I seeing a site inaccessible error message in Jetpack?
This error message usually appears when Jetpack is unable to communicate with your website. Check your websites server status or try disabling other plugins to see if that resolves the issue.
Can I use Jetpack without a WordPress.com account?
No, you need a WordPress.com account to use Jetpack. However, you can create an account for free on WordPress.com if you do not already have one.
How do I troubleshoot a site not publicly accessible error in Jetpack?
This error typically occurs when Jetpack cannot connect to your websites server. Check your websites privacy settings or contact your web host for assistance.
Can I use Jetpack on a non-WordPress website?
No, Jetpack is exclusively designed for WordPress websites and cannot be used on other platforms.
Why is my Jetpack dashboard showing zero stats?
Make sure that you have enabled Jetpacks stats module and connected Jetpack to your WordPress.com account in order to see site stats.
How can I fix the connection error while trying to connect Jetpack to my WordPress.com account?
This error can be fixed by re-entering your WordPress.com login credentials on the Jetpack settings page, or by clearing your browsers cache and cookies.
Can I use Jetpack with a self-hosted WordPress website?
Yes, Jetpack can be used with a self-hosted WordPress website, but you will need to have a WordPress.com account to connect Jetpack.
How do I disable a single Jetpack feature?
To disable a specific feature, go to Jetpack > Settings in your WordPress dashboard, and click on the toggle button next to the feature you want to disable.
Why is Jetpack not backing up my site?
If Jetpacks backup feature is not working, make sure that you have enough storage space on your WordPress.com account and that you have not exceeded your backup plan limits.
Can I use Jetpack on a local WordPress installation?
Yes, you can use Jetpack on a local WordPress site. However, some features may not work as expected due to the lack of a public URL.
Why is Jetpack not updating my website automatically?
If the automatic update feature is not working, it could be due to a conflict with another plugin or theme. Try disabling other plugins or updating your theme to resolve the issue.
How do I enable Jetpacks lazy loading feature?
To enable lazy loading, go to Jetpack > Settings in your WordPress dashboard, and click on the toggle button next to the Lazy Load Images feature.
Can I use Jetpack on a multisite network?
Yes, Jetpack can be network activated on a multisite network, but each site will need to have its own unique WordPress.com account connected to Jetpack.
Why is my Jetpack subscription not renewed automatically?
If your Jetpack subscription is not renewed automatically, make sure that the payment method associated with your account is up to date and that auto-renewal is enabled.
How do I add a new user to my Jetpack account?
You can add new users to your Jetpack account by going to WordPress.com > My Sites > Manage > People, and clicking on Invite New to send an invitation.
Why am I getting a site cannot connect to Jetpack error?
This error can occur due to multiple reasons, such as incorrect login credentials, network issues, or a conflict with another plugin. Check your connection status in the Jetpack dashboard and troubleshoot accordingly.
How do I activate a Jetpack feature that is included in a higher subscription plan?
If you have a lower plan and want to use an advanced feature, you can upgrade to a higher plan on your account page or by contacting the Jetpack support team.
Can I use Jetpacks image CDN on my website?
Jetpacks image CDN feature is only available for websites that are hosted on WordPress.com servers. If you are using a self-hosted WordPress website, you can use a separate CDN service.
How can I revert back to a previous version of Jetpack?
To revert back to a previous version of Jetpack, you can download and install an older version of the plugin from the WordPress plugin directory and deactivate the current version.
Why am I getting a failed to remove old backup error in Jetpack?
This error can occur due to server or permission issues. Try manually deleting the old backup folder using FTP or contacting your web host for assistance.
How do I cancel my Jetpack subscription?
To cancel your Jetpack subscription, go to WordPress.com > My Sites > Manage > Plans, and under My Current Plan, click on Cancel Auto-renewal next to your subscription.
Where can I find more information about Jetpack and its features?
You can find more information about Jetpack on the official Jetpack website or by contacting the Jetpack support team.