Jeuxvideo FAQ

Answers to your most common questions about Jeuxvideo.

Quick, simple, and helpful information at a glance.

What does "server error" mean?
A server error occurs when there is a problem with the server hosting the game or website. This could be due to high traffic, maintenance, or a technical issue.
Why can't I log in to my account?
This could be due to incorrect login information, a forgotten password, or a temporary problem with the server. Try resetting your password or waiting a few minutes before trying again.
How do I fix a freezing game?
If the game is freezing, try closing other programs or restarting your device. It could also be due to a lack of memory or outdated graphics drivers.
I am receiving a "connection error" message, what should I do?
Check your internet connection and make sure it is stable. If the problem persists, try restarting your router or contacting your internet service provider.
My game keeps crashing, what could be causing this?
There could be a few reasons for game crashes, including outdated graphics drivers, insufficient RAM, or a corrupted game file. Try updating your drivers and running a virus scan to rule out any potential issues.
The game is not displaying properly, what can I do?
This could be a graphics issue, try updating your graphics drivers. If that doesn't work, try adjusting the game's graphics settings or running the game in windowed mode.
How do I fix "missing .dll" errors?
If you are missing a .dll file, try reinstalling the game. If that doesn't work, you can try downloading the missing .dll file from a reliable source and placing it in the game's directory.
My game is lagging, what can I do to improve performance?
Lag can be caused by a variety of factors, such as an outdated device, a slow internet connection, or a lack of memory. Make sure your device meets the minimum system requirements for the game and try closing any unnecessary programs or clearing up space on your device.
What is the best way to report a bug in the game?
The best way to report a bug is to contact the game's developer directly through their support email or forum. Be sure to include as much detail as possible, including any error messages or screenshots of the issue.
How can I save my progress in the game?
Most games have an option to save your progress within the game's menu. Make sure to save regularly to avoid losing progress.
Can I transfer my game progress to a different device?
This depends on the game. Some games have the option to sync progress between devices using an account login or through a cloud storage service.
I am unable to purchase in-game items, what could be causing this?
Double check that you have enough funds in your account or that your credit/debit card information is correct. If the problem persists, contact the game's support team for assistance.
How do I fix "out of memory" errors?
This could be due to a lack of available memory on your device. Try closing any unnecessary programs and freeing up space before running the game again.
Why am I receiving a "game is not responding" message?
This could be due to a temporary issue with the game or your device. Try closing the game and reopening it, or restarting your device.
My game is stuck on the loading screen, what should I do?
First, try closing and reopening the game. If that doesn't work, check your internet connection and try deleting and reinstalling the game.
How do I fix "missing executable" errors?
This usually occurs when a necessary game file is deleted or corrupted. Try verifying the game's files through the game's properties or reinstalling the game.
Can I change the language in the game?
This depends on the game, but most have the option to change languages in the game's settings menu.
I am having trouble redeeming a code for the game, what should I do?
Double check the code to make sure it is entered correctly. If it still doesn't work, contact the game's support team for assistance.
Why am I getting a "subscription expired" message?
This could be due to a subscription-based game where your subscription has ended. Check your account and subscription information for more details.
How do I fix "game files not found" errors?
This could be due to moving or deleting game files. Try verifying the game's files through the game's properties or reinstalling the game.
My in-game chat is not working, what could be the problem?
This could be due to internet connection issues or a bug with the game's chat feature. Try restarting your device or contacting the game's support team for assistance.
How do I delete my account for the game?
Some games allow you to delete your account directly through the game's settings. If not, you can usually contact the game's support team to request your account be deleted.
I am receiving a "disk read error" message, what does this mean?
This message indicates that there is a problem reading data from your device's disk. Try restarting your device or running a disk cleanup to fix the issue.
How can I disable in-app purchases for my child's account?
This can usually be done through the device's settings or through the game's settings menu. If not, you can contact the game's support team for assistance.
Why am I getting "update available" messages constantly?
This could be due to a necessary game update or a bug with the game's update system. Make sure to keep your game updated to avoid any issues or contact the game's support team for assistance.
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