Jitsi FAQ

Answers to your most common questions about Jitsi.

Quick, simple, and helpful information at a glance.

What is Jitsi?
Jitsi is a free, open-source platform for video conferencing, online meetings, and collaboration.
How do I install Jitsi?
You can install Jitsi by downloading the app or using the web version. For detailed instructions, please refer to the Jitsi installation guide: https://jitsi.org/downloads/
Why am I experiencing poor audio/video quality on Jitsi?
Poor audio/video quality can be caused by a low internet connection or hardware issues. Make sure you have a stable internet connection and try using a different device or updating your device's hardware.
Why is my video not appearing in Jitsi meetings?
If your video is not appearing, make sure your webcam is connected and selected in the device settings. Also, check if your camera is being used by another application.
How do I join a Jitsi meeting from a mobile device?
You can join a Jitsi meeting from a mobile device by downloading the Jitsi app from the App Store or Google Play Store and clicking on the meeting link provided.
Why am I getting an error message that says unable to join the meeting?
This error message could indicate a connectivity issue. Make sure you have a stable internet connection and that the meeting link is correct. If the problem persists, try restarting your device or using a different network.
How do I enable screen sharing in a Jitsi meeting?
To enable screen sharing, click on the "Share Screen" button at the bottom of the meeting screen. Make sure your browser or device allows screen sharing and has the necessary permissions.
Why am I getting a message that says joining the meeting is not possible?
This message may indicate that the meeting host has not started the meeting yet or has restricted access. Please check with the meeting host for the correct meeting link and access permissions.
How do I record a Jitsi meeting?
To record a Jitsi meeting, the host needs to enable the recording feature in the settings before the meeting starts. You can also use third-party recording software such as OBS or Zoom to record the meeting.
Why is my video connection lagging in Jitsi meetings?
Video lag can occur due to a slow internet connection or network congestion. Try reducing the number of video participants in the meeting or switching to an audio-only call.
What is the maximum number of participants allowed in a Jitsi meeting?
Jitsi allows up to 100 participants in a single meeting. However, for optimal performance, it is recommended to have no more than 15-20 participants in a video call.
How do I change my Jitsi meeting settings?
You can change your meeting settings by clicking on the gear icon in the meeting screen and adjusting the desired settings such as video quality, audio options, and advanced features.
Why is my Jitsi meeting freezing or crashing?
Freezing or crashing in Jitsi meetings can be caused by a poor internet connection, low device memory, or a bug in the app. Make sure you have a stable internet connection and try restarting your device or updating the app to the latest version.
How do I invite someone to a Jitsi meeting?
To invite someone to a Jitsi meeting, click on the "Invite" button in the meeting screen and select how you want to send the invitation (e.g. email, message, etc.).
Why am I getting an error message that says secure connection failed?
This error message indicates that the connection to the Jitsi server is not secure. Make sure you are using the correct meeting link and try using a different browser.
Can I use Jitsi for large webinars or conferences?
Jitsi is designed for small to medium-sized meetings. For large webinars or conferences, you may want to consider other platforms specifically designed for such events.
How do I end a Jitsi meeting?
To end a meeting, click on the "End Meeting" button in the meeting screen. Only the meeting host can end the meeting for all participants.
Why am I getting an error message that says unable to join the call?
This error message may indicate that the Jitsi server is experiencing high traffic or technical issues. Try refreshing the meeting page or waiting a few minutes before joining again.
How can I access Jitsis privacy and security policies?
You can access Jitsi's privacy and security policies on their official website: https://jitsi.org/security/
Is Jitsi available in other languages?
Yes, Jitsi is available in multiple languages. You can change the language settings by clicking on the gear icon in the meeting screen and selecting the desired language.
How do I leave a Jitsi meeting?
To leave a meeting, click on the "Leave Meeting" button in the meeting screen. You can also simply close the meeting tab or app.
Why is my audio not working in Jitsi meetings?
If your audio is not working, make sure your microphone is connected and selected in the device settings. Also, check if your microphone is being used by another application.
How do I use Jitsi on my website or app?
You can integrate Jitsi into your website or app by using their APIs or using the Jitsi Meet SDK for iOS and Android.
Why am I getting an error message that says unable to start the video conference?
This error message may occur due to technical issues with the Jitsi server or your device's hardware. Try refreshing the meeting page or restarting your device.
How can I provide feedback or report a bug with Jitsi?
You can provide feedback or report a bug with Jitsi on their community forum: https://community.jitsi.org/
Is Jitsi completely free to use?
Yes, Jitsi is completely free to use for personal and commercial purposes. However, some advanced features may require a subscription or donation.
How do I learn more about Jitsi?
You can learn more about Jitsi by visiting their official website: https://jitsi.org/ or by joining their community forum: https://community.jitsi.org/