Honey FAQ

Answers to your most common questions about Joinhoney.

Quick, simple, and helpful information at a glance.

What is JoinHoney?
JoinHoney is a free browser extension that automatically finds and applies coupon codes to your online purchases.
How do I install JoinHoney?
To install JoinHoney, go to the JoinHoney website and click on the "Install" button. Follow the prompts to add the extension to your browser.
Is JoinHoney safe to use?
Yes, JoinHoney is safe to use. The extension does not collect any personal information or store credit card details.
Does JoinHoney work on all websites?
No, JoinHoney may not work on all websites. The extension works on thousands of popular shopping sites, but it may not work on some smaller or local websites.
Why doesn't JoinHoney find any coupons for my purchase?
JoinHoney relies on its network of users to find and share coupons. If a coupon is not available, it could be because there are currently no active coupons or no one in the JoinHoney community has shared it yet.
Can I use JoinHoney on my mobile device?
Yes, JoinHoney has a mobile app available for both iOS and Android devices.
How do I use a coupon I found through JoinHoney?
To use a coupon found through JoinHoney, click on the "Get Code" button and the code will be automatically copied. Then, paste the code at checkout on the website where you are making the purchase.
Why is the coupon code not working?
If the coupon code is not working, it could be because it has expired or is not valid for the specific item or purchase.
Can I use multiple coupons at once?
No, most stores only allow one coupon code to be used per purchase. If you have multiple codes, try them out to see which one gives you the best deal.
How can I report a problem with a coupon code?
If you encounter a problem with a coupon code, you can report it by clicking on the "Report a Problem" link on the JoinHoney extension.
Can I suggest a website for JoinHoney to add coupons for?
Yes, you can suggest a website by clicking on the "Add a site" link on the JoinHoney website.
Does JoinHoney work on international websites?
Yes, JoinHoney works on many international websites, but the available coupons may vary depending on the country.
How do I delete my JoinHoney account?
To delete your JoinHoney account, go to your account settings and click on the "Delete Account" button.
Can I turn off JoinHoney temporarily?
Yes, you can turn off JoinHoney temporarily by clicking on the extension icon on your browser and toggling the switch to "Off."
Why am I not seeing my Honey Gold rewards?
If you are not seeing your Honey Gold rewards, make sure you are signed in to your JoinHoney account and that you are using the correct browser with the extension installed.
How do I redeem my Honey Gold rewards?
To redeem your Honey Gold rewards, go to your account and click on the "Redeem Honey Gold" button. You can choose to receive your rewards as gift cards or cash via PayPal.
Why am I not receiving my Honey Gold rewards?
If you are not receiving your Honey Gold rewards, it could be because the purchase was not made using the same browser with the extension installed, or there may be technical issues. You can reach out to JoinHoney's customer support for further assistance.
How long does it take to receive my Honey Gold rewards?
It can take up to 30 days for your Honey Gold rewards to be credited to your account after a qualifying purchase is made.
Is there a limit to how much Honey Gold I can earn?
No, there is no limit to how much Honey Gold you can earn.
Can I combine Honey Gold rewards with other discounts?
Yes, you can combine Honey Gold rewards with other discounts, but it may vary depending on the store's policies.
How do I contact JoinHoney's customer support?
You can contact JoinHoney's customer support by filling out the contact form on their website.
Why am I seeing a blank screen when I click on the JoinHoney extension?
If you are seeing a blank screen when clicking on the JoinHoney extension, try refreshing the page or clearing your browser's cache and cookies.
Why am I getting an error message when trying to install JoinHoney?
If you are getting an error message when trying to install JoinHoney, make sure your browser is up to date and there are no conflicting extensions installed.
Can I use JoinHoney with other coupon-finding extensions?
Yes, you can use JoinHoney with other extensions, but it is not recommended as it may cause conflicts.
How do I update my account information?
To update your account information, log in to your account and click on the "Edit Profile" button.
Is JoinHoney available on all browsers?
Yes, JoinHoney is available on most browsers including Google Chrome, Safari, Firefox, and Microsoft Edge. Check their website for the full list of supported browsers.
Does JoinHoney have a referral program?
Yes, JoinHoney has a referral program where you can earn additional Honey Gold rewards for referring friends. You can find your unique referral link in your account settings.
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