JPMorgan Chase FAQ

Answers to your most common questions about JPMorgan Chase.

Quick, simple, and helpful information at a glance.

What is JPMorgan Chase?
JPMorgan Chase is an American multinational investment bank and financial services company.
How can I contact JPMorgan Chase?
You can contact JPMorgan Chase by phone at 1-800-935-9935, through their website, or by visiting one of their branches.
What is a routing number and where can I find it for JPMorgan Chase?
A routing number is a nine-digit code used to identify banks in the United States. JPMorgan Chase's routing number is 021000021 and can be found on the bottom left corner of your checks or on their website.
Why am I getting an "access denied" error when trying to log into my JPMorgan Chase account?
This could be due to incorrect login credentials or a temporarily unavailable system. Try resetting your password or wait a few minutes before trying again. If the issue persists, you may need to contact customer service for assistance.
I received a "payment declined" message when trying to make a transaction with my JPMorgan Chase card. What does this mean?
This means that the transaction was not approved by the issuing bank. This could be due to insufficient funds or a security hold on your account. Contact the bank for more information.
How do I set up automatic bill payments with JPMorgan Chase?
You can set up automatic bill payments by logging into your account, selecting the bill payment option, and following the prompts. You can also contact customer service for assistance.
My JPMorgan Chase credit card was stolen. What should I do?
Immediately contact JPMorgan Chase's customer service at 1-800-432-3117 to report the theft and request a replacement card. You should also monitor your account for any fraudulent charges.
How do I report suspicious activity on my JPMorgan Chase account?
Contact customer service immediately if you notice any suspicious activity on your account, such as unauthorized withdrawals or purchases.
What is the difference between a checking and savings account with JPMorgan Chase?
A checking account is typically used for everyday transactions, while a savings account is meant for storing money long-term and earning interest.
How do I open a new account with JPMorgan Chase?
You can open a new account by visiting one of their branches or by applying online through their website.
I am having trouble accessing my bank statements on the JPMorgan Chase website. What could be the issue?
This could be due to a compatibility issue with your internet browser. Try using a different browser or updating your current one. You may also need to adjust your browser's settings to allow pop-ups from the JPMorgan Chase website.
What is a wire transfer and how can I initiate one with JPMorgan Chase?
A wire transfer is a method of electronically transferring money from one bank to another. You can initiate a wire transfer through your online account or by visiting a branch.
Can I transfer funds between my JPMorgan Chase accounts online?
Yes, you can transfer funds between your JPMorgan Chase accounts through their online banking service.
I received an email claiming to be from JPMorgan Chase asking for my personal information. Is this legitimate?
No, JPMorgan Chase will never ask for sensitive information such as account numbers or passwords through email. It is likely a phishing scam and should be reported to customer service.
I am having trouble making a deposit through the mobile app. What should I do?
Make sure you are using the most updated version of the app and that you have a stable internet connection. If the issue persists, contact customer service for assistance.
How can I enroll in paperless statements with JPMorgan Chase?
You can enroll in paperless statements by logging into your account, selecting the "Statements and Documents" option, and following the prompts. You can also enroll by contacting customer service.
I have noticed a fraudulent charge on my JPMorgan Chase account. What should I do?
Contact JPMorgan Chase's customer service immediately to report the fraudulent charge. They will guide you through the steps to dispute the charge and recover your funds.
What is a credit score and how can I check mine with JPMorgan Chase?
A credit score is a numerical representation of your creditworthiness. You can check your credit score through JPMorgan Chase's Credit Journey program or through other credit monitoring services.
How do I update my personal information, such as my phone number or address, with JPMorgan Chase?
You can update your personal information on your online account, through their mobile app, or by contacting customer service.
Can I order checks through the JPMorgan Chase website?
Yes, you can order checks online through your account or by visiting a branch.
What should I do if I forget my JPMorgan Chase online banking password?
You can reset your password by clicking "Forgot Password" on the login page and following the prompts. You may need to verify your identity before creating a new password.
How can I dispute a charge on my JPMorgan Chase credit card?
You can dispute a charge by contacting customer service or by filling out a dispute form through your online account.
Where can I find information about JPMorgan Chase fees and charges?
You can find information about fees and charges on JPMorgan Chase's website or by contacting customer service.
Is it possible to open a JPMorgan Chase account if I am not a US citizen?
Yes, non-US citizens can open accounts with JPMorgan Chase. You will need to provide certain documentation, such as a passport or permanent resident card, to verify your identity.
How do I request a replacement debit card with JPMorgan Chase?
You can request a replacement debit card by contacting customer service or by visiting a branch. There may be a fee for expedited delivery.
Can I access my JPMorgan Chase accounts from a mobile device?
Yes, you can access your accounts through the JPMorgan Chase mobile app, available for both iOS and Android devices.