What is kargo?
Kargo is an online platform that facilitates the delivery of goods and helps users connect with shipping companies.
Why am I getting an error message when trying to sign up for kargo?
This may be due to incorrect information entered or a technical issue. Try refreshing the page or clearing your browser's cache. If the issue persists, contact kargo's customer support for further assistance.
I can't seem to log in to my kargo account. What should I do?
Make sure you are entering the correct login credentials. If you have forgotten your password, click on the "Forgot Password" link and follow the prompts to reset it. If you are still unable to log in, contact kargo's customer support for help.
How can I track my shipment on kargo?
You can track your shipment by entering the tracking number or order ID provided by the shipping company on kargo's tracking page.
My shipment is delayed. What could be the reason?
There could be various reasons for shipment delays such as extreme weather conditions, customs clearance, or mechanical issues with the transportation. Contact the shipping company for more information on your specific shipment.
I received a damaged package. What should I do?
If your package is visibly damaged upon delivery, refuse to accept it and contact the shipping company immediately. If the damage is discovered after accepting the package, take photos of the damage and contact the shipping company for instructions on filing a claim.
I can't seem to find the option to print my shipping label on kargo. How can I do this?
The ability to print labels may depend on the shipping company you chose for your shipment. Contact the company's customer support for assistance.
I selected the wrong delivery address. How can I change it?
If your shipment is still in transit, contact the shipping company to see if they can reroute it. If it has already been delivered, you may have to pay for a new shipment with the correct address.
I received a notification that my package was delivered, but I can't find it. What should I do?
Check with neighbors or building management to see if they may have received the package on your behalf. If it is still not found, contact the shipping company to file a claim.
I accidentally shipped my package to the wrong country. How can I fix this?
If your shipment is still in transit, contact the shipping company to see if they can reroute it. If it has already been delivered, you may have to pay for a new shipment to the correct country.
My package is marked as "returned to sender". What does this mean?
This means that the shipping company attempted to deliver your package but was unsuccessful, and it is now being returned to the sender. Contact the shipping company for more information.
I haven't received any updates on my shipment. Why is this?
It is possible that there are no new updates available, or there may be a delay in the shipping company's tracking system. Contact the company if you have not received any updates within the estimated delivery time.
I received a notification that my package was delivered, but I did not authorize this. What should I do?
Contact the shipping company immediately to report this issue and inquire about the delivery confirmation.
Can I cancel my shipment on kargo?
This will depend on the shipping company's policies. Contact their customer support for more information.
I entered the wrong weight for my package. How can I correct this?
You may be able to update the weight of your package by contacting the shipping company's customer support.
My shipment is taking longer than the estimated delivery time. What can I do?
Contact the shipping company to inquire about the delay and request an update on your shipment's status.
My tracking number is not working on kargo's tracking page. What should I do?
Make sure you have entered the correct tracking number and try again. If it still does not work, contact the shipping company for assistance.
I have not received my invoice for my shipment. What should I do?
Some shipping companies may not provide invoices for individual shipments. Contact the company's customer support for more information.
Do I need to print out my shipping label or can I show it on my phone?
This will depend on the shipping company's policies. Contact their customer support for more information.
Is kargo available in all countries?
No, kargo currently operates in certain countries. You can check the list of supported countries on their website.
Can I schedule a pickup for my shipment on kargo?
This will depend on the shipping company's policies. Contact their customer support for more information.
My package has been stuck in customs for several days. What should I do?
Contact the shipping company for more information on the status of your package.
I received a notification that my package is being held for payment. What does this mean?
This means that you have to pay a fee before your package can be delivered. Contact the shipping company for more information on the reason and how to pay the fee.
My shipment was marked as "undeliverable". What does this mean?
This means that the shipping company attempted to deliver your package but was unsuccessful and is now returning it to the sender. Contact the shipping company for more information.
Can I request a specific delivery time for my shipment on kargo?
This will depend on the shipping company's policies. Contact their customer support for more information.
Can I change the shipping company for my shipment on kargo?
This will depend on the shipping company's policies. Contact their customer support for more information.
