Kaufland FAQ

Answers to your most common questions about Kaufland.

Quick, simple, and helpful information at a glance.

What is Kaufland?
Kaufland is a German-based supermarket chain with stores in many European countries.
How do I find a Kaufland store near me?
You can use the store locator on the Kaufland website to find the nearest store to your location.
What are the store hours for Kaufland?
Store hours may vary by location, but most Kaufland stores are open from 7am to 10pm, Monday to Saturday.
Why am I receiving an error message when trying to access the Kaufland website?
There could be several reasons for this, such as temporary website maintenance or a poor internet connection. Try refreshing the page or clearing your browser's cache.
How do I create a Kaufland online account?
You can create a Kaufland online account by clicking on the "Register" button on the website and filling in the required information.
Can I place an order for groceries online from Kaufland?
At the moment, Kaufland does not offer online grocery shopping. You can browse products and create a shopping list on their website, but you will need to visit a store to make your purchases.
How do I report a problem with a product purchased from Kaufland?
You can contact Kaufland's customer service team by phone or email to report any product issues.
Why is my Kaufland shopping cart not showing the correct total?
This may be due to outdated pricing or discounts not being applied correctly. Try refreshing the page or contacting customer service for assistance.
I can't find a specific product in my Kaufland store. What should I do?
Not all Kaufland stores carry the same products. You can check the availability of a product at your local store by using the store locator feature on the website.
Can I return or exchange a product purchased from Kaufland?
Yes, Kaufland has a return and exchange policy. You can visit any Kaufland store with your receipt to initiate a return or exchange.
How do I apply for a job at Kaufland?
You can browse and apply for job openings at Kaufland on their website under the "Careers" section.
What should I do if I forgot my Kaufland login information?
You can use the "Forgot Password" feature on the website to reset your password or contact customer service for assistance.
Why am I unable to access my Kaufland account?
This could be due to incorrect login credentials or a deactivated account. Contact customer service for further assistance.
How do I redeem a coupon or discount at Kaufland?
You can present your coupon or discount code at the checkout in-store to redeem it. Online coupons can be applied during the checkout process on the website.
Why is my Kaufland coupon or discount code not working?
This may be due to expired or invalid codes. Check the terms and conditions of the coupon or contact customer service for assistance.
How do I search for a specific product on the Kaufland website?
You can use the search bar on the website to look for a specific product. You can also browse by category or use the filters to narrow down your search results.
Can I use a credit or debit card for payment at Kaufland?
Yes, Kaufland accepts various forms of payment, including credit and debit cards. You can also use cash or contactless payment methods.
I am having trouble with the self-checkout kiosk at Kaufland. What should I do?
You can seek assistance from a staff member or use the regular checkout lane for your purchases.
How can I find the latest promotions and deals at Kaufland?
You can check the website or subscribe to the Kaufland newsletter for updates on promotions and deals.
What is the Kaufland return policy for non-food items?
Non-food items can be returned within 14 days of purchase with a receipt and in their original packaging.
Can I order products in bulk from Kaufland?
Yes, bulk ordering is available for certain products at Kaufland. Contact your local store for more information.
Why am I not receiving Kaufland promotional emails?
Check your spam or junk folder to make sure the emails are not being filtered. You can also update your email preferences on the website.
How do I unsubscribe from Kaufland's email list?
You can click on the "Unsubscribe" link at the bottom of any promotional email from Kaufland.
Can I buy gift cards from Kaufland?
Yes, gift cards are available for purchase at any Kaufland store.
How do I redeem my Kaufland gift card?
You can present your gift card at the checkout in-store to redeem it.
Can I access my Kaufland account on multiple devices?
Yes, you can access your account on any device with an internet connection.
How do I give feedback or make a complaint about my Kaufland experience?
You can use the feedback form on the website or contact customer service directly.