Why am I having trouble finding available kayaks on the Kayak website?
This could be due to high demand or limited availability. We recommend trying different dates or locations, or using the filters to narrow down your search.
I received an error message saying "Session timed out" while trying to book a kayak. What does this mean?
This means that your session on the website expired due to inactivity. To avoid this in the future, make sure to keep the page active while booking.
How do I cancel my kayak booking?
You can cancel your booking by logging into your Kayak account and clicking on the reservation. Depending on the airline or hotel policy, you may be charged a cancellation fee.
The price of the kayak I selected has increased during the booking process. Why is this happening?
Kayak uses real-time data to display prices, so they may change quickly based on demand. We recommend booking as soon as possible to secure the best price.
I accidentally booked a kayak for the wrong date. Can I change it?
Depending on the airline or hotel policy, you may be able to modify your booking. You can try contacting the provider directly or canceling and rebooking with the correct date.
Is it possible to book a kayak for a one-way trip?
Yes, Kayak offers options for one-way trips. You can select the "one-way" option when searching for flights or use the filters to find one-way car rentals.
I received an error message saying "Invalid payment information" while trying to complete my booking. What does this mean?
This means that there was an issue with your payment information, such as an expired card or incorrect billing address. Please double-check your payment details or try using a different payment method.
Can I book a kayak with multiple layovers?
Yes, Kayak offers options for flights with multiple layovers. You can use the filters to select the number of stops you prefer.
What is Kayak's cancellation policy?
Kayak does not have its own cancellation policy as we are a search engine. The cancellation policy will depend on the airline, hotel, or car rental company you booked with.
I received an error message saying "No results found" while searching for a kayak. What does this mean?
This means that there are no available options that match your search criteria. We recommend adjusting your search filters or trying different dates and locations.
How do I contact customer service for assistance with my kayak booking?
You can reach the Kayak customer service team through the "Support" tab on our website or by emailing [email protected]. We are available 24/7 to assist you.
Why am I seeing different prices for the same kayak on different days?
Prices for flights, hotels, and car rentals can vary based on demand and availability. We recommend booking as soon as possible to secure the best price.
Can I add a checked luggage to my kayak booking?
Depending on the airline's policy, you may be able to add checked luggage to your booking directly on their website or by contacting their customer service.
Is it possible to book a kayak without a credit card?
Some of our providers may allow for alternative forms of payment, such as PayPal or bank transfers. However, credit cards are the most widely accepted form of payment for kayak bookings.
I am trying to book a kayak but the price suddenly increased. Why did this happen?
Prices can change quickly based on demand and availability. We recommend booking as soon as possible to secure the best price.
Can I book a kayak with a different currency?
Yes, Kayak offers the option to search and book using different currencies. However, the final price may be converted to the local currency of the service provider.
I received an error message saying "Server error" while using the Kayak app. What should I do?
This could be a temporary issue with our server. Please try closing and reopening the app or using a different device. If the issue persists, please contact our customer service team.
Can I use Kayak for group bookings?
Yes, Kayak can be used for group bookings, but keep in mind that it is a search engine and not a booking service. You will need to contact the airlines or hotels directly to make the actual bookings.
What is Kayak's privacy policy?
Kayak takes the privacy of our users very seriously. You can read our full privacy policy on our website.
I received an error message saying "Page not found" while trying to access the Kayak website. Why is this happening?
This could be due to a temporary issue with our website or a problem with your internet connection. Please try refreshing the page or accessing it from a different device.
Can I book a kayak for someone else?
Yes, you can book a kayak for someone else and enter their information as the traveler. However, the payment will need to be made using your own payment information.
How do I know if my kayak booking is confirmed?
You will receive a confirmation email with a booking reference number once your booking is confirmed. If you do not receive this email, please check your spam folder or contact our customer service team.
I received an error message saying "Expired session" while trying to access my account. What does this mean?
This means that your login session has timed out due to inactivity. Please log in again to continue using your account.
Can I book a kayak for a specific seat or room?
Depending on the airline or hotel policy, you may be able to select a specific seat or room during the booking process. If not, you can usually make these requests directly with the provider after your booking is confirmed.
I accidentally made a duplicate kayak booking. Can I cancel one of them?
Depending on the provider's cancellation policy, you may be able to cancel one of the bookings without penalty. Please check the terms and conditions before canceling.
How can I make changes to my kayak booking?
Changes to your booking, such as dates or number of travelers, may be possible depending on the provider's policy. You can try contacting them directly or canceling and rebooking with the desired changes.
I received an error message saying "Page not secure" while trying to access the Kayak website. What should I do?
This could be due to an issue with the security certificate on your device. Please make sure your device software is up to date and try accessing the website again.
