What should I do if I forget my master password for KeeperSecurity?
If you forget your master password, you can reset it by clicking on the "Forgot Master Password?" link on the login page. You will be prompted to enter your registered email address to receive a password reset link.
Why am I unable to login to my KeeperSecurity account?
If you are unable to login to your account, it could be due to a few reasons such as entering an incorrect password, account inactivity, or server issues. Try resetting your password or contact KeeperSecurity support for further assistance.
How can I change my email address associated with my KeeperSecurity account?
To change your email address on your KeeperSecurity account, go to your account settings and click on the "Account Email" tab. Enter your new email address and click "Save" to update it.
I am getting a "server error" message when trying to access my KeeperSecurity account. What should I do?
This error could be due to a temporary server issue. Try refreshing the page or logging in from a different browser. If the issue persists, contact KeeperSecurity support for further assistance.
Can I access my KeeperSecurity account on multiple devices?
Yes, you can access your KeeperSecurity account on multiple devices as long as you have installed the app and logged in with the same credentials.
What happens if I lose my device with KeeperSecurity installed?
If you lose your device with KeeperSecurity installed, your data will still be safe as it is encrypted and stored in the cloud. Install the app on a new device and log in using your credentials to access your data.
How do I add new items to my KeeperSecurity vault?
To add new items to your vault, click on the "+" button on the bottom right corner of your app. Choose the type of item you want to add and fill in the necessary information. Click "Save" to add it to your vault.
Why am I getting a "data sync error" message when trying to sync my data on KeeperSecurity?
This error could be due to network issues or temporary server problems. Check your internet connection and try syncing again. If the issue persists, contact KeeperSecurity support for further assistance.
Can I share my KeeperSecurity vault with others?
Yes, you can share your vault with others by creating a shared folder or using the share feature. However, this feature is only available for paid KeeperSecurity plans.
How can I update my payment information for my KeeperSecurity subscription?
To update your payment information, go to your account settings and click on the "Billing" tab. Here, you can update your payment information and manage your subscription plan.
Is it possible to use KeeperSecurity offline?
No, KeeperSecurity requires an internet connection to function properly. However, you can access your previously saved data offline.
I am getting a "browser error" message when trying to use KeeperSecurity. What should I do?
This error could be due to outdated browser versions. Make sure your browser is up to date, or try using a different browser.
How can I transfer my KeeperSecurity data to a new device?
To transfer your data to a new device, install the app on the new device and log in using your credentials. Your data will automatically sync to the new device.
I am unable to generate a secure password using the KeeperSecurity password generator. What could be the problem?
This could happen if there are any special characters that are not allowed by the website or app you are trying to create the password for. Try generating a password without any special characters.
How do I delete items from my vault on KeeperSecurity?
To delete items from your vault, go to the item you want to delete and click on the "Delete" button on the bottom of the screen. Confirm the deletion, and the item will be removed from your vault.
Why am I getting a "storage limit reached" error on KeeperSecurity?
This error is usually seen when you have reached the storage limit for your account. You can either upgrade your plan to get more storage or delete old or unused items from your vault to free up space.
Can I use KeeperSecurity to store and manage my credit card information?
Yes, you can store and manage your credit card information on KeeperSecurity. However, this feature is only available for paid KeeperSecurity plans.
Is it possible to use KeeperSecurity on a shared or public computer?
It is not recommended to use KeeperSecurity on a shared or public computer due to potential security risks. It is best to use the app on your personal device.
My KeeperSecurity app is freezing or crashing. How can I solve this issue?
This could be due to outdated app versions or a lack of available storage on your device. Make sure your app is up to date and clear some space on your device if needed.
Can I import data from another password manager to KeeperSecurity?
Yes, you can import data from other password managers to KeeperSecurity by using the "Import" feature in the app. KeeperSecurity supports various password manager formats, including LastPass, 1Password, and Dashlane.
How can I enable two-factor authentication on KeeperSecurity?
To enable two-factor authentication, go to your account settings and click on the "Two-Factor Authentication" tab. Follow the steps to set up and verify your phone number or use a third-party authenticator app.
I am unable to save changes made to an item on my KeeperSecurity vault. What should I do?
This could happen if you are trying to save changes on an item without entering your master password first. Enter your master password and then make any changes to the item before saving.
Where can I find my KeeperSecurity invoice or receipt?
To access your invoices and receipts for your KeeperSecurity subscription, go to your account settings and click on the "Billing" tab. Here, you can find and download your invoices and receipts.
Can I use KeeperSecurity to store my personal documents?
Yes, you can use KeeperSecurity to store and secure your personal documents. This feature is only available for paid KeeperSecurity plans.
How do I change my master password for KeeperSecurity?
To change your master password, go to your account settings and click on the "Security" tab. Choose the "Change Master Password" option and follow the prompts to set a new password.
I am getting a "connection error" message when trying to use KeeperSecurity. What should I do?
This error could be due to temporary server issues or a weak internet connection. Try refreshing the page or restarting your device before trying again. If the issue persists, contact KeeperSecurity support for further assistance.
