What is Ketto?
Ketto is an online crowdfunding platform that helps individuals, NGOs, and charities raise funds for various causes and projects.
How do I create a campaign on Ketto?
To create a campaign, you can visit Ketto's website and click on the 'Start a Campaign' button on the top right corner. Then, follow the steps and fill in all the required information to create your campaign.
Can I raise funds for personal causes on Ketto?
Yes, you can raise funds for personal causes such as medical treatments, education, or emergency situations on Ketto.
How can I donate to a campaign on Ketto?
To donate to a campaign, you can visit Ketto's website, select the campaign you want to support, and click on the 'Donate Now' button. Then, choose your preferred payment method and follow the instructions.
Can I trust the campaigns on Ketto?
Ketto thoroughly vets all the campaigns hosted on its platform, and only genuine and verified campaigns are allowed. However, it is always advisable to do your own research before donating to a campaign.
How can I share my campaign on social media?
You can share your campaign by clicking on the 'Share' button on your campaign page. You can also directly share your campaign link on social media platforms.
What percentage of the funds raised goes to the cause?
Ketto charges a service fee of 5% on the total amount raised, and the remaining amount goes directly to the campaign owner.
How can I track my donations or campaign progress?
You can track your donations and campaign progress by logging into your Ketto account and accessing your campaign dashboard.
What forms of payment does Ketto accept?
Ketto accepts payments through credit or debit cards, net banking, mobile wallets, and UPI.
What should I do if I face a technical issue while making a donation?
If you face any technical issues while making a donation, you can reach out to Ketto's support team through email at [email protected] or call them at +91-9578-198-722.
I accidentally donated the wrong amount. What can I do?
If you have accidentally donated the wrong amount, you can reach out to Ketto's support team within 24 hours of the donation with your transaction details, and they will assist you.
How long does it take for the funds to reach the campaign owner?
It may take up to 10 working days for the funds to reach the campaign owner's account after the successful completion of the campaign.
What is the refund policy for donations made on Ketto?
Ketto does not offer refunds on donations, except in certain cases of fraudulent activities or technical errors.
I am unable to access my Ketto account. What should I do?
If you are unable to access your Ketto account, you can click on the 'Forgot password' option on the login page and follow the instructions to reset your password.
Can I make a donation anonymously on Ketto?
Yes, you can choose to make a donation anonymously by checking the 'I want to remain anonymous' option while making the donation.
Can I edit my campaign after it has been published?
Yes, you can edit your campaign by going to your campaign dashboard and clicking on the 'Edit' button. However, you cannot change your campaign end date, target amount, or category after the campaign is published.
Is it safe to share my personal information on Ketto?
Ketto takes the privacy and security of its users' personal information seriously. They have stringent measures in place to protect your data.
What should I do if I come across a fraudulent campaign on Ketto?
If you come across a fraudulent campaign, you can report it by clicking on the 'Report this Campaign' button on the campaign page or by contacting Ketto's support team with the necessary details.
I haven't received any updates from the campaign owner. What can I do?
If you haven't received any updates from the campaign owner, you can reach out to them directly by sending them a message through Ketto's platform.
Can I cancel my donation after it has been processed?
Unfortunately, you cannot cancel your donation once it has been processed. We recommend verifying all details before making a donation.
Why was my donation declined?
Your donation may have been declined due to technical errors or insufficient funds in your account. You can verify with your bank or try making the donation again.
I am not receiving the verification code for my account. What can I do?
Please check your spam or junk folder for the verification code. If you still don't receive it, you can contact Ketto's support team for further assistance.
How can I delete my Ketto account?
To delete your Ketto account, you can send a request through email at [email protected], and the support team will assist you further.
What should I do if I encounter an error message while using Ketto?
If you encounter an error message on Ketto, you can try refreshing the page or logging out and logging back in. If the issue persists, you can contact Ketto's support team for assistance.
How can I report a problem or give feedback about the Ketto website?
You can report a problem or give feedback about the website by emailing [email protected] by filling in the feedback form available on the website.
Can I get a tax exemption for my donation on Ketto?
Currently, Ketto does not offer tax exemption for donations made on its platform. However, they are working towards providing this feature in the future.
