Kindernetz FAQ

Answers to your most common questions about Kindernetz.

Quick, simple, and helpful information at a glance.

What is Kindernetz?
Kindernetz is a website and educational platform designed for children by the German public broadcasting network, ARD.
How do I access Kindernetz?
You can access Kindernetz by visiting the website (www.kindernetz.de) or by downloading the Kindernetz app on your mobile device.
Why am I unable to access Kindernetz?
There could be several reasons for this, including a poor internet connection, server maintenance, or your device blocking the website. Try refreshing the page or accessing it on a different browser or device.
What age group is Kindernetz intended for?
Kindernetz is intended for children between the ages of 6-12 years old.
Can I access Kindernetz from any country?
Yes, Kindernetz is available to be accessed from any country. However, some content may be restricted based on your location.
Is Kindernetz available in languages other than German?
No, Kindernetz is only available in German at this time.
How do I navigate the Kindernetz website?
You can navigate the website by using the menu bar at the top or by clicking on the icons for different activities on the homepage.
Why am I getting a "404 Error" message on Kindernetz?
This means that the page you are trying to access is not available or has been removed. Please try navigating through the website or contact Kindernetz support for assistance.
I am experiencing technical difficulties while using Kindernetz. What should I do?
First, try refreshing the page or clearing your browser's cache. If the problem persists, please contact Kindernetz support for further assistance.
Is Kindernetz safe for children to use?
Kindernetz is designed to be a safe and educational platform for children. However, it is always recommended for parents to monitor their child's online activity.
Can I create an account on Kindernetz?
No, Kindernetz does not require users to create an account. All features and activities can be accessed without an account.
I am having trouble playing games on Kindernetz. What should I do?
Make sure you have the latest version of Adobe Flash Player installed on your device. If you continue to experience difficulties, try using a different device or browser.
How can I report inappropriate content on Kindernetz?
If you come across inappropriate content on Kindernetz, please report it to the ARD media library team (https://www.ardmediathek.de/service/kontakt/) for review and removal.
Why am I unable to view videos on Kindernetz?
This could be due to a slow internet connection or an issue with Adobe Flash Player. Try refreshing the page or accessing it on a different device.
Can I download videos or activities from Kindernetz?
No, Kindernetz does not have a download feature. All content must be accessed through the website or app.
How do I turn off the sound on Kindernetz?
You can turn off the sound on Kindernetz by clicking on the speaker icon located at the bottom left of the screen.
Is there a cost to use Kindernetz?
No, Kindernetz is free to use.
Can I save my progress on Kindernetz activities?
No, Kindernetz does not have a save feature. You can continue playing the activity from where you left off, but your progress will not be saved.
Is there a kindergarten version of Kindernetz available?
No, Kindernetz is designed for children aged 6-12 years old.
Are there advertisements on Kindernetz?
No, Kindernetz does not have advertisements.
How can I contact Kindernetz support for further assistance?
You can contact Kindernetz support by emailing [email protected] or through their social media channels.
Can I submit my child's artwork or writing to Kindernetz?
Unfortunately, Kindernetz does not accept submissions from users.
I am having trouble using the search function on Kindernetz. What should I do?
Make sure your search term is spelled correctly and try using different keywords. If the problem persists, please contact Kindernetz support for assistance.
Can I access Kindernetz on my smart TV?
Yes, you can access Kindernetz on a smart TV by using the internet browser.
Is Kindernetz affiliated with any other websites or companies?
No, Kindernetz is operated solely by the ARD public broadcasting network.
How often is Kindernetz updated with new content?
New content is added to Kindernetz on a regular basis, but there is no specific schedule for updates.
Can I make a donation to Kindernetz?
Kindernetz does not accept donations. Instead, you can support ARD programming by becoming a member of your local public broadcasting network.