What is Kivra?
Kivra is a digital platform that allows users to receive and manage important documents from companies, organizations, and government agencies.
How do I sign up for Kivra?
You can sign up for Kivra by visiting their website and creating an account. You will need to provide personal information such as your name, email address, and Swedish personal identification number.
Why can't I log into my Kivra account?
There could be several reasons why you are unable to log into your Kivra account. Make sure you are using the correct email address and password, and that your internet connection is stable. If the issue persists, you can try resetting your password or contacting Kivra's customer support.
I received an error message when trying to add a document to my Kivra inbox. What should I do?
If you received an error message while trying to add a document to your Kivra inbox, try refreshing the page or logging out and logging back in. If the issue persists, you can contact Kivra's customer support for assistance.
How do I add documents to my Kivra inbox?
You can add documents to your Kivra inbox by either logging into your Kivra account and manually adding them, or by giving companies and organizations your Kivra address for them to send documents to directly.
Can I use Kivra on my phone or tablet?
Yes, Kivra has a mobile app that can be downloaded from the App Store or Google Play Store for easy access to your digital documents on your phone or tablet.
What types of documents can I receive through Kivra?
You can receive a variety of documents through Kivra, such as invoices, receipts, contracts, and letters from companies, organizations, and government agencies.
Can I make payments through Kivra?
No, Kivra is not a payment platform. It is designed for document management and communication.
How long are documents available in my Kivra inbox?
Documents are typically available in your Kivra inbox for up to 24 months, but some documents may have a shorter or longer availability period depending on the sender's settings.
I accidentally deleted a document from my Kivra inbox. Can I retrieve it?
Yes, you can retrieve deleted documents from your Kivra inbox within 30 days. After that, the document may no longer be available.
I received a document in a language I don't understand. Can I change the language in my Kivra inbox?
Yes, you can change the language in your Kivra inbox by going to the "Settings" section and selecting your preferred language.
How do I change my email address associated with my Kivra account?
You can change your email address by logging into your Kivra account and going to the "Settings" section. From there, you can update your email address under the "Account Information" tab.
Can I access my Kivra inbox from multiple devices?
Yes, you can access your Kivra inbox from any device with an internet connection, as long as you have your login credentials.
Are my documents in Kivra safe and secure?
Yes, Kivra takes security and data protection seriously and uses encryption and strict privacy policies to keep your documents secure.
Can I share my Kivra documents with others?
Yes, you can share individual documents or your entire Kivra inbox with others through designated links.
I changed my address. How do I update it in Kivra?
You can update your address in Kivra by going to the "Settings" section and selecting the "Address" tab. From there, you can update your information.
I received an email saying someone else has tried to log into my Kivra account. What should I do?
If you received an email about suspicious activity on your Kivra account, change your password immediately and contact Kivra's customer support for further assistance.
I no longer want to receive documents through Kivra. Can I delete my account?
Yes, you can delete your Kivra account by going to the "Settings" section and selecting the "Delete Account" option. Keep in mind that this action is irreversible and you will no longer have access to your Kivra inbox.
Can I receive documents from companies and organizations outside of Sweden through Kivra?
At the moment, Kivra is only available for Swedish citizens and companies. However, they are working on expanding their services to other countries in the future.
How do I contact Kivra's customer support?
You can contact Kivra's customer support by filling out a form on their website or by calling their customer service number.
Can I save my documents from Kivra to my computer?
Yes, you can save your digital documents from Kivra to your computer by downloading them in PDF format.
I have a question about a specific document in my Kivra inbox. Who can I contact?
If you have a question about a specific document, you can contact the sender directly for further information.
Is Kivra a free service?
Yes, Kivra is a free service for private individuals. Companies and organizations have different pricing plans.
I'm unable to open the documents in my Kivra inbox. What should I do?
If you are having trouble opening documents in your Kivra inbox, make sure you have a PDF viewer installed on your device. If the issue persists, you may need to update your browser or contact Kivra's customer support for further assistance.
I received an error message saying my document couldn't be delivered. What does this mean?
This means that the sender was unable to deliver the document to your Kivra inbox. This could be due to technical difficulties or an incorrect address. You can try adding the document manually or contacting the sender for further assistance.
I accidentally deleted my entire Kivra inbox. Can I recover it?
If you accidentally deleted your entire Kivra inbox, you may be able to recover it by contacting Kivra's customer support within 30 days. After that, your documents may no longer be available.
Is it possible to link multiple Kivra accounts to manage documents for a family or shared household?
Yes, you can link multiple Kivra accounts by using a shared email address for your family or household.
How can I stay updated on news and updates from Kivra?
You can stay updated on news and updates from Kivra by following their social media accounts or subscribing to their newsletter on their website.
