What is Klook?
Klook is a travel booking platform that offers discounted tickets, activities, and services for popular tourist destinations around the world.
How do I sign up for Klook?
You can sign up for Klook by creating an account on their website or downloading the Klook app.
I forgot my Klook password, what should I do?
You can reset your password by clicking on the Forgot Password link on the login page and following the instructions.
Why is my Klook voucher not working?
There are a few reasons why your voucher may not be working, including expired date, incorrect code, or ineligibility for the promotion. Please double-check your voucher details and contact Klook customer service for further assistance.
Can I change or cancel my booking on Klook?
It depends on the cancellation policy of your specific booking. Some bookings may be non-refundable or have a fee for changes or cancellations. Please check the cancellation policy before booking and contact Klook if you need assistance.
How can I get a refund for my Klook booking?
If your booking is eligible for a refund, you can request it through the Klook website or app. The refund process may take a few days to complete, depending on your payment method.
What types of payment does Klook accept?
Klook accepts credit and debit cards, as well as various online payment options such as PayPal, Alipay, and WeChat Pay.
Is it safe to book on Klook?
Yes, Klook takes security measures to protect your personal and payment information. They are also PCI-compliant, which ensures that your credit card data is stored and processed securely.
Are there any additional fees on Klook?
Klook does not charge any booking or processing fees. However, there may be additional fees for some bookings, such as taxes or credit card fees.
How do I use my Klook promo code?
You can enter your promo code during the checkout process on Klook's website or app. The discount will be applied to your total booking amount.
Can I combine multiple promo codes on Klook?
No, Klook only allows one promo code to be used per booking.
I did not receive a confirmation email for my Klook booking. What should I do?
Please check your spam or junk folder as confirmation emails may sometimes end up there. If you still cannot find it, please contact Klook customer service for assistance.
Can I book for someone else on Klook?
Yes, you can book for someone else by entering their information instead of yours during the booking process.
How do I redeem my Klook voucher?
You can redeem your voucher during the booking process by entering the voucher code in the designated field.
My Klook booking shows as pending or processing, but my credit card has already been charged. Is this normal?
Yes, this is a normal process. Your credit card will be charged once your booking is confirmed.
I am having trouble accessing the Klook website. What should I do?
Please check your internet connection and try again. If the problem persists, you can try opening the website on a different browser or device. If you are still unable to access the website, please contact Klook customer service.
I encountered an error message while making a payment on Klook. What should I do?
Please ensure that you have entered all the correct information for your payment method and try again. If the problem persists, please contact your bank or credit card company. You can also contact Klook customer service for further assistance.
I am unable to make a booking on Klook due to an out of stock message. What does this mean?
This means that the activity or service you are trying to book is currently unavailable. You can check back at a later time to see if it becomes available again.
Can I make changes to my Klook booking after it has been confirmed?
It depends on the bookings cancellation policy. Please check the policy and contact Klook for assistance with making changes.
I received a Klook gift card, how can I use it?
You can redeem your gift card during the checkout process by entering the gift card code in the designated field.
How do I earn Klook credits?
You can earn Klook credits by completing a booking or activity, inviting friends to join Klook, or writing reviews.
Can I transfer my Klook credits to someone else?
No, Klook credits are non-transferable and can only be used by the account holder.
I have an issue or complaint about my Klook booking. What should I do?
You can contact Klook customer service through their website or app for any issues or complaints. They will do their best to assist you and resolve the issue.
How can I view and download my Klook booking confirmation?
You can view and download your booking confirmation through the my bookings section on the Klook website or app.
Does Klook have a mobile app?
Yes, Klook has a mobile app available for download on the App Store and Google Play.
Is there a customer support number for Klook?
Yes, you can find the customer support number for your specific region on the Contact Us page on the Klook website.
Where can I find more information about Klook and its services?
You can visit the About Us section on the Klook website or browse through their frequently asked questions page.
