What is KnowBe4?
KnowBe4 is an online security awareness training and simulated phishing platform designed to educate employees about potential cyber threats.
How do I access my KnowBe4 account?
To access your KnowBe4 account, go to the login page and enter your username and password.
I forgot my KnowBe4 password, what should I do?
If you forgot your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
Can I customize my KnowBe4 training materials?
Yes, KnowBe4 offers customizable training materials that can be tailored to fit the specific needs of your organization.
How often should my employees complete KnowBe4 security awareness training?
It is recommended to have employees complete security awareness training at least once a year, but it can be done more frequently if desired.
Why am I receiving simulated phishing emails from KnowBe4?
KnowBe4 uses simulated phishing emails to help employees recognize and avoid real phishing attempts. These emails are safe to open and are part of your security training.
Can I report a suspicious email to KnowBe4?
Yes, KnowBe4 encourages users to report any suspicious emails to their IT department or IT support team.
How can I track my employees' progress on KnowBe4 training?
The KnowBe4 platform allows administrators to track employee progress through various reports and metrics.
I received an error message stating my account is locked, what do I do?
If your account is locked, contact your IT department or the KnowBe4 support team for assistance.
What happens if I fail a simulated phishing attempt on KnowBe4?
Failing a simulated phishing attempt does not have any negative consequences, it is simply a learning opportunity to recognize and avoid real phishing attempts.
Can I access my KnowBe4 training on my mobile device?
Yes, KnowBe4 has a mobile app available for iOS and Android devices to access training materials on-the-go.
How can I enroll new employees in KnowBe4 training?
New employees can be easily enrolled in KnowBe4 training by adding them to the platform and assigning them courses or campaigns.
Is KnowBe4 compliant with data protection laws?
Yes, KnowBe4 is compliant with various data protection laws, including the GDPR and CCPA.
Can I create my own phishing templates on KnowBe4?
Yes, KnowBe4 has a feature that allows you to create custom phishing templates for simulated attacks.
Is there a limit on the number of user accounts on KnowBe4?
No, there is no limit on the number of user accounts that can be added to the KnowBe4 platform.
Can I integrate KnowBe4 with other security tools or platforms?
Yes, KnowBe4 offers integrations with various security tools and platforms to enhance your organization's security posture.
What happens if an employee fails a phishing simulation multiple times?
If an employee consistently fails phishing simulations, it may be an indication for additional training or a need for stronger security measures.
How do I change my email address on KnowBe4?
To change your email address, contact your IT department or the KnowBe4 support team for assistance.
Can I view past simulated phishing campaigns on KnowBe4?
Yes, you can view past campaigns and their results in the "Campaigns" section of the platform.
I accidentally completed a simulated phishing attempt, what should I do?
If you accidentally completed a simulated phishing attempt, contact your IT department or the KnowBe4 support team for guidance.
How long does it take to complete KnowBe4 training?
The length of KnowBe4 training varies depending on the specific courses and campaigns assigned, but it typically takes a few hours to complete.
Can I pause my KnowBe4 training and resume it later?
Yes, you can pause your training progress and resume it at a later time.
How can I contact the KnowBe4 support team for assistance?
You can contact the KnowBe4 support team through their website, phone, or email.
Is KnowBe4 suitable for small businesses?
Yes, KnowBe4 offers training and solutions for businesses of all sizes, including small businesses.
Can I cancel my KnowBe4 subscription at any time?
Yes, you can cancel your subscription at any time, but it is recommended to complete any ongoing training before doing so.
Are there any free resources available on KnowBe4?
Yes, KnowBe4 offers free resources such as webinars, whitepapers, and security awareness posters available on their website.
