What should I do if I can't sign in to my Kohl's account?
If you are having trouble signing in to your Kohl's account, first try resetting your password. You can also try clearing your browser's cookies and cache. If the issue persists, contact Kohl's customer service for further assistance.
Why is my order showing as "processing" for a long time?
Processing time for orders can vary due to factors such as item availability, payment verification, or high demand. If you have concerns about your order, please contact Kohl's customer service for more information.
What should I do if I receive a damaged or defective item from Kohl's?
If you received a damaged or defective item, please contact Kohl's customer service within 30 days of receiving your order to arrange for a replacement or refund. You may also bring the item to a Kohl's store for assistance.
Why are some items in my order on backorder?
If an item in your order is on backorder, it means that it is temporarily out of stock and will be shipped to you as soon as it becomes available. You will receive an estimated delivery date for the item in your order confirmation email.
What if I entered the wrong shipping address for my order?
If you realize you entered the wrong shipping address for your order, immediately contact Kohl's customer service for assistance. They may be able to update the address before the package is shipped, or they can provide you with further instructions.
Can I make changes to my order after it has been placed?
If your order is still processing, you may be able to make changes such as adding or removing items. Contact Kohl's customer service for assistance. However, once an order has shipped, no changes can be made.
Why is my Kohl's Cash not being applied to my order?
If your Kohl's Cash is not being applied to your order, make sure you are entering it correctly in the designated field at checkout. Also, check if the Kohl's Cash has expired. If you are still having issues, contact Kohl's customer service for assistance.
What should I do if I didn't receive my Kohl's Cash?
If you did not receive your Kohl's Cash email, check your spam or promotions folder. If it is not there, contact Kohl's customer service for assistance.
Why am I not receiving emails from Kohl's?
If you are not receiving emails from Kohl's, double-check that your email address is correct in your account settings. Also, make sure the emails are not going to your spam or promotions folder. If the issue persists, contact Kohl's customer service for assistance.
How do I redeem my Yes2You Rewards?
Yes2You Rewards can be redeemed by logging in to your account, selecting the offers you would like to use, and they will be applied at checkout.
Why is my Yes2You Rewards balance not showing up?
If your Yes2You Rewards balance is not showing up, make sure you are logged in to your account. If it is still not showing, please contact Kohl's customer service for assistance.
Can I use multiple promo codes on one order?
Kohl's allows customers to use up to 4 promo codes per order. Make sure to enter them in the "Kohl's Cash" or "Promo Code" fields at checkout.
Why is my promo code not working?
If your promo code is not working, check to make sure it is still valid and applies to the items in your order. Some promo codes are limited to specific products or departments. If you are still having trouble, contact Kohl's customer service for assistance.
Do I have to use my Kohl's Cash in-store or can I use it online?
Kohl's Cash can be redeemed both in-store and online. Simply enter the code at checkout for online purchases, and present the card or email in-store at the time of purchase.
How can I track my order?
You can track your order by logging in to your Kohl's account and viewing your order history. You will also receive a tracking number via email once your order has shipped.
Why was my order canceled?
There are a few reasons why an order may be canceled, such as item unavailability, payment issues, or shipping restrictions. If your order was canceled and you are unsure why, please contact Kohl's customer service for assistance.
Can I return items purchased at Kohl's to a different store?
Yes, you can return items purchased at Kohl's to any Kohl's store. Make sure to bring your receipt or packing slip and the method of payment used.
What is the return policy for Kohl's?
Most products can be returned within 180 days of purchase for a full refund or exchange. Some restrictions apply, so please refer to Kohl's return policy for more information.
Can I return items without a receipt?
If you don't have a receipt, you may be able to return the item for store credit at the lowest sale price. However, certain restrictions apply, so please check Kohl's return policy for more information.
How can I pay my Kohl's credit card bill?
You can pay your Kohl's credit card bill online through your online account, by phone, or by mail. For more information on payment methods, visit Kohl's website.
What should I do if I forgot my Kohl's credit card username or password?
If you forgot your username or password for your Kohl's credit card account, click on the "Forgot your username/password?" link on the login page to reset it. Alternatively, you can contact Kohl's customer service for assistance.
How do I apply for a Kohl's credit card?
You can apply for a Kohl's credit card in-store or online. Visit Kohl's website to learn more and to apply online.
How can I check my Kohl's Rewards balance?
You can check your Kohl's Rewards balance by logging in to your Kohl's account and viewing your Yes2You Rewards section. You can also view it on the Kohl's app.
Does Kohl's offer a price adjustment if the item goes on sale after I purchase it?
Yes, Kohl's offers a one-time price adjustment within 14 days of your purchase if the item goes on sale. Simply bring your receipt to a Kohl's store for a refund of the price difference.
How do I apply a duty or tax exemption on my order?
You can apply for a duty or tax exemption on your order by contacting Kohl's customer service before placing your order and providing the necessary information. Please note that not all exemptions may be accepted.
Why is my gift card showing as "invalid" at checkout?
If your gift card is
