Kolab Now FAQ

Answers to your most common questions about Kolab Now.

Quick, simple, and helpful information at a glance.

What is Kolabnow?
Kolabnow is a secure email and collaboration platform for individuals and teams.
How do I sign up for Kolabnow?
You can sign up for Kolabnow by visiting their website and selecting the desired subscription plan.
Are there any free plans for Kolabnow?
Yes, Kolabnow offers a free 30-day trial for its personal and business plans.
What is the difference between the personal and business plans on Kolabnow?
The personal plan is meant for individual use, while the business plan is designed for teams and offers additional features such as team collaboration tools.
Can I import my existing emails and contacts to Kolabnow?
Yes, you can import your emails and contacts from other email services to Kolabnow. Refer to their documentation for step-by-step instructions.
How many email accounts can I have on Kolabnow?
The number of email accounts allowed depends on the subscription plan. The personal plan allows one email account, while the business plan allows multiple email accounts.
How do I access my Kolabnow account?
You can access your Kolabnow account by logging in to their webmail platform, or by configuring your email client to connect to their servers.
What is the Kolabnow webmail platform?
The Kolabnow webmail platform is a web-based interface that allows you to access and manage your emails, contacts, and calendar.
Can I use Kolabnow on my mobile device?
Yes, you can set up Kolabnow on your mobile device using the Kolabnow app or by configuring your devices email client.
I am experiencing issues sending emails, what should I do?
First, make sure your internet connection is stable. If the issue persists, check if your email settings are correct and try sending again. If the problem persists, contact Kolabnow support for assistance.
Is there a size limit for email attachments on Kolabnow?
Yes, the maximum size limit for email attachments on Kolabnow is 50 MB.
How long are my emails stored on Kolabnow?
Your emails are stored on Kolabnow for an indefinite period, as long as you are subscribed to their service.
I accidentally deleted some emails, can I recover them on Kolabnow?
Yes, Kolabnow has a trash folder where deleted emails are temporarily stored. You can restore them from there within 30 days.
What is the maximum size limit for my email mailbox on Kolabnow?
The maximum size limit for your email mailbox on Kolabnow depends on your subscription plan. The personal plan allows 5 GB, while the business plan allows 25 GB per account.
How do I change my password on Kolabnow?
You can change your password in the settings section of your Kolabnow account. Refer to their documentation for detailed instructions.
I forgot my password for Kolabnow, what should I do?
You can reset your password by clicking on the Forgot password link on the login page. You will receive a password reset link in your registered email.
What should I do if I encounter an error message while using Kolabnow?
If you encounter an error message, try reloading the page or logging out and back in to your account. If the issue persists, contact Kolabnow support for assistance.
Can I use a custom domain for my email address on Kolabnow?
Yes, you can use a custom domain for your email address on Kolabnow, but you may need to contact their support team for assistance in setting it up.
How secure is Kolabnow?
Kolabnow takes security seriously and uses industry-standard encryption and privacy measures to protect your data.
Can I access Kolabnow offline?
No, as Kolabnow is a cloud-based service, you need an internet connection to access it.
Does Kolabnow have a spam filter?
Yes, Kolabnow has a built-in spam filter to protect your mailbox from unwanted and malicious emails.
Can I schedule and manage appointments on Kolabnow?
Yes, Kolabnow has a calendar feature that allows you to schedule and manage appointments.
How do I cancel my subscription to Kolabnow?
To cancel your subscription, log in to your account and navigate to the billing section. From there, you can cancel your subscription.
How do I contact Kolabnow customer support?
You can contact Kolabnow customer support by submitting a ticket on their website or emailing them at [email protected].
I received a suspicious email claiming to be from Kolabnow, what should I do?
Do not respond to the email or click on any links. Forward the email to [email protected] and delete it immediately.
Does Kolabnow provide email encryption?
Yes, Kolabnow offers end-to-end encryption for emails sent between Kolabnow users. For external emails, it offers optional encryption using PGP or S/MIME.