What is komoot?
Komoot is a mobile and web-based route planning and navigation app that helps outdoor enthusiasts discover, plan, and navigate their adventures.
How do I create an account on komoot?
To create an account on komoot, simply download the app or visit the website and click on the "Sign Up" option. You can also use your Google or Facebook account to sign up.
Why can't I log into my komoot account?
There could be several reasons why you are unable to log into your komoot account, such as incorrect login credentials, server issues, or outdated app version. Try resetting your password or updating the app to resolve the issue.
How do I plan a route on komoot?
To plan a route on komoot, open the app or website, click on "Plan a Route," and then select your preferred activity type. Next, enter the start and end points or simply tap on the map to set waypoints along the way.
Why is my route not syncing with the app?
If your route is not syncing with the app, ensure that you have a stable internet connection and try refreshing the app. If the issue persists, try logging out and logging back in or clear the app's cache.
Can I use komoot offline?
Yes, you can use komoot offline by downloading offline maps in advance. This feature is available with a paid subscription.
Why am I unable to download offline maps?
If you are unable to download offline maps, check your internet connection and make sure you have enough storage space on your device. You can also try restarting the app or your device to resolve the issue.
How do I record my activities on komoot?
To record your activities on komoot, simply open the app and click on the "Record" button. Choose your preferred activity type and start your recording. Once you're done, click on "Stop" and save your activity.
Why is komoot not showing my progress during recording?
If komoot is not showing your progress during recording, check your GPS or location settings and make sure they are enabled for komoot. Also, try restarting the app or your device.
Can I import activities from another platform to komoot?
Yes, you can import activities from other platforms to komoot by connecting your account with Strava, Garmin, or other fitness platforms.
Why am I unable to upload my GPX file to komoot?
If you are unable to upload a GPX file to komoot, make sure the file is in a compatible format and try using a different web browser. You can also contact the komoot support team for further assistance.
How do I add photos to my komoot tours?
To add photos to your komoot tours, open the tour in the app or website, click on the camera icon, and choose the photos you want to add from your device's gallery.
What is the difference between a Tour and a Collection on komoot?
A tour is a single activity that you have recorded or planned, while a collection is a group of tours that you can save and organize under a specific theme or location.
Why is my komoot app crashing?
If your komoot app keeps crashing, try updating the app to the latest version or clearing its cache. If the issue persists, try restarting your device or contact komoot support for further assistance.
How do I change the activity type on a planned route?
To change the activity type on a planned route, open the tour, click on the three dots on the top right corner, and choose "Change Activity Type." Select your preferred activity type and save the changes.
Where can I find route recommendations on komoot?
You can find route recommendations on komoot by clicking on the "Tours" tab and selecting "Recommended" or by scrolling through the "Inspiration" section on the homepage.
Is komoot available in multiple languages?
Yes, komoot is available in multiple languages, including English, German, French, Spanish, Italian, and many others. You can change the language setting in the app's settings.
How do I switch between metric and imperial units on komoot?
To switch between metric and imperial units on komoot, open the app's settings and toggle the "Unit System" option.
Can I add custom waypoints on komoot?
Yes, you can add custom waypoints by tapping on the map while planning a route or by clicking on the "+" button while recording an activity.
How do I find public transport routes on komoot?
To find public transport routes on komoot, enter your start and end points, click on the "Options" button, and toggle on the "Include Public Transport" option.
Why am I seeing a "route cannot be calculated" error message?
This message appears when komoot is unable to calculate a route due to insufficient map data in the selected area. Try changing the route or using a different map source.
How do I delete a route on komoot?
To delete a route on komoot, open the tour, click on the three dots on the top right corner, and select "Delete." This action is irreversible.
How do I report a map error on komoot?
To report a map error on komoot, open the tour, click on the three dots, and select "Report a Problem." Fill out the form with details of the error and submit it.
Can I change my profile name on komoot?
Yes, you can change your profile name on komoot by going to the app's settings, clicking on your profile, and selecting "Edit Login Info."
How do I cancel my komoot subscription?
To cancel your komoot subscription, go to your account settings and click on the "Manage Subscription" option. Follow the instructions to cancel the subscription.
Is komoot free to use?
Komoot offers a free basic version with limited features, but for full access to all features, you will need to purchase a paid subscription.
How do I contact komoot customer support?
You can contact komoot customer support by going to the app's settings and clicking on "Help and Support." From there, you can browse the FAQs or submit a request for assistance. You can also email them at [email protected].
