What does "Koreanair service is currently unavailable" mean?
This error message typically appears when there is an issue with the Koreanair website or app. Please try again later.
Why am I getting a "reservation not found" error when trying to view my booking?
This error message means that the reservation cannot be found in the system. Please double-check the reservation number and try again. If the issue persists, please contact Koreanair customer service.
What should I do if I receive a "payment failed" error while trying to purchase a ticket?
This error message means that there was an issue with your payment method. Please check your payment information and try again. If the issue persists, please contact your bank or credit card company.
I received a "flight sold out" error when trying to book a flight. What does this mean?
This means that all seats on the flight you selected are already booked. Please try choosing a different flight or date.
I am getting a "password incorrect" error when trying to log in to my Koreanair account. How can I fix this?
Please make sure you are entering the correct password. If you have forgotten your password, you can click on the "Forgot password?" link and follow the instructions to reset it.
I received an "invalid email address" error when trying to sign up for a Koreanair account. What should I do?
This means that the email address you entered is not a valid format. Please check for any typos or errors and try again.
Why does my flight status show as "cancelled" on the Koreanair website?
This means that the flight has been cancelled by Koreanair. You should receive notification from the airline regarding the cancellation and any available options for rebooking.
I am seeing a "baggage allowance exceeded" error when trying to check in for my flight. What does this mean?
This error message means that you have exceeded the free baggage allowance for your flight. You will need to pay for any additional baggage fees before you can check in.
What does "flight delayed" mean on the Koreanair website?
This means that the flight has been delayed and will depart later than the scheduled time. Please check the updated flight status for the new departure time.
I received an "incorrect passenger information" error when trying to check in online. What should I do?
Please double-check the passenger information you entered matches the information on your booking, including name, date of birth, and passport number. If the issue persists, please contact Koreanair customer service.
Why am I seeing a "foreign transaction fee" on my credit card statement for my Koreanair flight purchase?
This fee is charged by some credit card companies for transactions made in a foreign currency. You can check with your credit card company for more information about their foreign transaction fees.
I received an "overbooking" error when checking in for my flight. What does this mean?
This means that the flight has been oversold and there are more passengers than available seats. Koreanair will typically offer compensation or alternate travel arrangements if this occurs.
What should I do if I receive a "system error" message when trying to use the Koreanair website or app?
This error message means that there is a technical issue with the Koreanair system. Please try again later or contact Koreanair customer service for assistance.
Why is my flight status showing as "departed" on the Koreanair website, even though I have not boarded yet?
This means that the flight has departed from its origin airport. If you are not at the airport yet, you should try to contact Koreanair to see if you can still board the flight.
I am seeing a "ticket not confirmed" error when trying to check in for my flight. What does this mean?
This means that your ticket has not been fully processed and confirmed by Koreanair. Please contact the airline for assistance before your flight departure.
Why does my booking confirmation show a lower fare than what I was quoted?
There may be additional fees or taxes that were added to your final ticket price. Please check the booking confirmation or contact Koreanair for a breakdown of the charges.
I am getting an "unaccompanied minor" error when trying to book a flight for a child. What does this mean?
This means that children under a certain age are not allowed to travel alone and must be accompanied by a guardian or designated adult. Please contact Koreanair for more information on their unaccompanied minor policy.
What should I do if I receive an "invalid credit card" error when trying to purchase a ticket?
This error message means that there is an issue with the credit card you are using to make the payment. Please check the card information and try again. If the issue persists, please contact your bank or credit card company.
Why am I getting a "flight route not found" error when trying to search for flights?
This means that there are no flights currently available for the route and dates you entered. Please try searching for alternate routes or dates.
I received a "duplicate booking" error after I tried to make a reservation. What should I do?
This error message means that a reservation with the same information has already been made. Please check your booking confirmation or contact Koreanair to verify the booking status.
Why am I seeing a "booking code expired" error when trying to check in for my flight?
This means that the time frame for online check-in has passed and you will need to check in at the airport. Please refer to your booking confirmation or contact Koreanair for specific check-in times.
What should I do if I receive a "passenger does not meet visa requirements" error when trying to book a flight?
This means that the passenger does not have the required visa for their destination. Please make sure to have all necessary travel documents before booking a flight.
I received an "invalid flight information" error when trying to check in for a flight. What does this mean?
This error message means that the flight information you provided is not valid. Please double-check the flight number and try again.
Why am I seeing an "expired session" error when trying to log in to my Koreanair account?
This means that your login session has timed out due to inactivity. Please try logging in again.
I received a "flight route not supported" error when trying to book a flight. What should I do?
This error message means that the route you are trying to book is not supported by Koreanair. Please try searching for an alternate route or contact the airline for more information.
What should I do if I receive a "refund not possible" error after requesting a refund?
This means that a refund cannot be processed for your ticket. Please check the fare rules and restrictions for your ticket or contact Koreanair for more information.
