What is Kry?
Kry is an online platform that provides healthcare services through video appointments with licensed doctors and medical professionals.
What types of medical issues can be treated through Kry?
Kry can provide treatment for a wide range of medical issues, including allergies, cold and flu, skin conditions, mental health concerns, and more.
How can I use Kry to get medical help?
To use Kry, you need to download the app and create an account. Then, you can schedule a video appointment with a doctor or healthcare professional.
Is Kry a substitute for emergency medical care?
No, Kry is not meant to replace emergency medical care. If you have a medical emergency, please call your local emergency services.
Can I get a prescription through Kry?
Yes, if your doctor determines that a prescription is necessary for your treatment, they can write a prescription and send it to your preferred pharmacy.
How long does a video consultation through Kry usually take?
A video consultation with a doctor through Kry typically lasts around 15 minutes, but this can vary depending on the nature of the medical issue.
Can I choose a specific doctor for my consultation?
You can view the profiles of different doctors on Kry and select your preferred doctor for a consultation based on their availability.
Do I need any special equipment for a video consultation through Kry?
No, you just need a stable internet connection and a device with a camera and microphone, such as a smartphone, tablet, or computer.
How can I pay for my Kry consultation?
You can pay for your Kry consultation with most major credit and debit cards within the app.
Is Kry available in all countries?
Kry is currently available in select European countries, including Sweden, Norway, and Germany. You can check the app or website for the most up-to-date list of countries where Kry is available.
What should I do if I experience technical difficulties during my video consultation?
If you experience technical difficulties during your video consultation, you can contact Krys customer support for assistance.
Can I cancel my Kry appointment?
Yes, you can cancel your appointment with Kry, but please do so at least two hours before your scheduled time to avoid being charged a cancellation fee.
Can I reschedule my Kry appointment?
Yes, you can reschedule your appointment with Kry up to two hours before your scheduled time.
How do I know if my insurance covers Kry consultations?
If you have private health insurance, you can check with your insurance provider to see if Kry video consultations are covered.
Can I use Kry if I am currently outside of the country?
No, you cannot use Kry if you are outside of the country where the service is available. You need to be in one of the countries where Kry operates to use the service.
Can I access my medical records from previous Kry consultations?
Yes, you can view your medical records from previous Kry consultations in the app.
Is my personal information secure on Kry?
Yes, Kry takes strict measures to ensure the security and privacy of your personal information.
What happens if the doctor cannot provide a diagnosis or treatment through Kry?
If the doctor determines that they are not able to provide a diagnosis or treatment through Kry, they may recommend that you seek in-person care.
Can I get a refund for my Kry consultation?
Kry has a satisfaction guarantee and will provide a refund if you are not satisfied with your consultation. Please contact customer support for assistance.
What should I do if I have a complaint about my Kry experience?
If you have a complaint about your Kry experience, you can contact customer support or fill out a feedback form on the app or website.
Why is my video consultation with Kry not working?
There could be several reasons why your video consultation with Kry is not working. Please ensure that you have a stable internet connection and that your device's camera and microphone are working properly.
I am having trouble logging into my Kry account. What should I do?
If you are having trouble logging into your Kry account, please try resetting your password or contact customer support for assistance.
Is there a minimum age requirement for using Kry?
Yes, you must be at least 16 years old to use Kry without parental consent. For those under 16, parental consent is required.
Can the doctor prescribe medication for me through Kry?
Yes, if the doctor determines that a prescription is necessary for your treatment, they can write a prescription and send it to your preferred pharmacy.
Can I get a sick note or medical certificate through Kry?
Yes, doctors can provide sick notes and medical certificates if they determine it is necessary for your treatment.
How can I provide feedback about my Kry experience?
You can provide feedback by filling out a feedback form on the app or website or by contacting customer support.
Can I use Kry if I do not have a European Health Insurance Card (EHIC)?
Yes, you can still use Kry even if you do not have an EHIC. However, it may affect the cost of your consultation.
