What is Kurier?
Kurier is an online platform and mobile app for ordering and delivering food, groceries, and other goods.
How do I sign up for Kurier?
You can sign up for Kurier by downloading the app from the App Store or Google Play and creating an account through the app.
Why am I getting an error message when trying to sign up for Kurier?
Please make sure that you have a stable internet connection and sufficient storage space on your device. If the problem persists, please contact our customer service team.
How do I place an order on Kurier?
You can place an order on Kurier by selecting the items you want and adding them to your cart. Then, proceed to the checkout page to choose your payment method and confirm your order.
Why is my order not being processed?
There may be an issue with your payment method or with our system. Please make sure your payment information is correct and contact our customer service team if the problem persists.
Can I change or cancel my order?
If your order has not yet been accepted by the restaurant or store, you can make changes or cancel it. However, if it has been accepted, please contact our customer service team for assistance.
What should I do if my order is incorrect or missing items?
Please contact our customer service team immediately and we will work to resolve the issue and ensure your satisfaction.
Why is my order taking longer than expected?
Delays can happen due to heavy traffic or unforeseen circumstances. We apologize for the inconvenience and appreciate your patience.
How do I track my order?
You can track your order by going to the "Orders" section in the app. You will see the status of your order and any updates from the restaurant or store.
What do I do if I have an issue with the delivery driver?
You can report any issues with the delivery driver to our customer service team so we can address the problem and ensure the best service for all our customers.
How do I pay for my order on Kurier?
You can pay for your order using a credit/debit card, PayPal, or cash on delivery, depending on the options available in your location.
Why is my payment not going through?
Please make sure your payment information is correct and that you have sufficient funds in your account. If the problem persists, contact your bank or our customer service team for assistance.
Can I make changes to my payment method after placing an order?
No, unfortunately, once an order is placed, the payment method cannot be changed.
What do I do if the restaurant or store is closed?
If the restaurant or store is closed, you will be notified and your order will either be cancelled or scheduled for a later time, depending on the restaurant's policies.
How do I report a problem with the food or items I received?
You can report any issues with the food or items you received to our customer service team. We will work to resolve the issue and ensure your satisfaction.
Why am I being charged for a cancelled order?
If the order has already been processed and the restaurant or store has started preparing it, you may still be charged. Please contact our customer service team for assistance.
Can I leave feedback or a review for my order?
Yes, you can leave feedback and a review for your order by going to the "Orders" section in the app and selecting the order you wish to leave feedback for.
How do I change my delivery address?
You can change your delivery address by going to the "My Account" section in the app and editing your address information.
Can I add special instructions for my order?
Yes, you can add special instructions for your order in the "Comments" section at checkout.
How do I reset my password?
You can reset your password by clicking on the "Forgot password?" link on the login page and following the instructions.
Why am I not receiving the verification code?
Please make sure you have a stable internet connection and check your spam or junk folder. If the problem persists, please contact our customer service team for assistance.
Can I use Kurier in multiple locations?
Yes, you can use Kurier in any location where the service is available.
How do I report a technical problem with the app?
You can report a technical problem to our customer service team or through the "Report a Problem" feature in the app's settings.
Is Kurier available 24/7?
Our services may vary depending on the operating hours of the restaurants and stores in your area. Please check the app for available delivery times.
Where can I find more information about Kurier?
You can find more information about Kurier on our website at https://www.kurier.com or by contacting our customer service team.
