How do I find the bus/train schedule for my desired route?
You can find the schedule by using our journey planner on our website [insert link here].
Why is my bus/train delayed?
Delays can be caused by a variety of reasons such as traffic, weather conditions, or technical issues. You can check real-time updates on our website or app [insert link here].
I missed my bus/train, what should I do?
If you miss your bus/train, you can either wait for the next scheduled one or check our website [insert link here] for alternative routes.
My bus/train never arrived, what should I do?
We apologize for the inconvenience. If your bus/train did not arrive, please inform our customer service team through our app [insert link here] or by calling [insert phone number here] for further assistance.
I am having trouble buying a ticket, what should I do?
Please check that you have a stable internet connection and that you are using the correct payment method. If the problem persists, please contact our customer service team for assistance.
Can I buy a ticket on the bus/train?
Yes, you can buy a ticket on the bus/train, but it is recommended to purchase in advance to avoid delays.
My ticket is not showing up on the app, what should I do?
Please check that the ticket was successfully purchased and that you are logged into the app with the same account. If the problem persists, please contact our customer service team.
Can I change the date/time of my ticket?
It depends on the type of ticket you have purchased. Please check the terms and conditions or contact our customer service team for further assistance.
How do I cancel my ticket and get a refund?
You can cancel your ticket through our app [insert link here] or by contacting our customer service team. Refund policies may vary, please check the terms and conditions or contact our team for more information.
I lost my ticket, can I get a replacement?
Unfortunately, we are unable to provide replacements for lost tickets. Please make sure to keep your ticket safe and easily accessible during your journey.
I am trying to track my bus/train, but it is not showing up on the app, what should I do?
Please check that you have a stable internet connection and that the tracking feature is enabled on the app. If the problem persists, contact our customer service team for assistance.
How do I request a stop for my bus/train?
You can request a stop by pressing the stop button on the bus/train or by notifying the driver/conductor.
Why did I get charged extra for my ticket?
Extra charges may occur if you did not follow the fare rules, such as traveling outside the designated zone or using the wrong ticket type. Please check the terms and conditions or contact our customer service team for more information.
My bus/train is overcrowded, what should I do?
If you feel uncomfortable, you can request the driver to stop and let you off at the next stop. However, we apologize for the inconvenience and are continuously working on improving our services to avoid overcrowding.
I have a complaint, how can I address it?
You can submit your complaint through our app [insert link here] or by contacting our customer service team. We value your feedback and will do our best to resolve any issues.
Can I bring my pet on the bus/train?
Yes, small pets are allowed on the bus/train as long as they are in a carrier or on a leash. Please be mindful of other passengers and clean up after your pet.
The ticket machine at the station is not working, what should I do?
Please try another ticket machine or purchase your ticket through our app [insert link here]. If all machines are not working, please inform a staff member or contact our customer service team for further assistance.
How do I access the WiFi on the bus/train?
You can connect to our WiFi network by entering the provided password displayed on the bus/train.
Can I bring my bicycle on the bus/train?
Yes, you can bring your bicycle on board as long as it is folded and stowed away. Additional charges may apply.
I forgot to tap my ticket on the card reader, what should I do?
Please make sure to always tap your ticket on the card reader upon boarding the bus/train. If you forgot, please inform the driver/conductor immediately so they can assist you.
How can I receive updates and notifications about my journey?
You can enable push notifications on our app [insert link here] or sign up for our newsletter on our website [insert link here].
I want to plan a journey for a future date, can I do that?
Yes, our journey planner allows you to plan for future dates up to 90 days in advance.
Why am I not able to use my monthly pass?
Please make sure your pass is still valid and that you are using the correct pass for your journey. If the problem persists, contact our customer service team for further assistance.
Can I use my ticket for a return journey?
It depends on the type of ticket you have purchased. Please check the terms and conditions or inquire with our customer service team for more information.
How do I access special services for passengers with disabilities?
We strive to provide equal services for all passengers. If you require special assistance, please inform our staff before boarding or contact our customer service team for further assistance.
Why am I being asked to show my ID along with my ticket?
We may require identification for ticket validation purposes. Please comply to avoid any issues during your journey.
