What is LimeBike?
LimeBike is a bike-sharing service that allows users to rent bicycles through a mobile app and use them for short trips around the city.
How do I use LimeBike?
To use LimeBike, download the mobile app, create an account, and use the app to locate and unlock a nearby bike. When you're done riding, simply park the bike in a designated LimeBike parking spot and end your ride in the app.
What if I encounter a problem or error message while using the LimeBike app?
If you encounter any difficulties while using the LimeBike app, you can contact customer support through the app or by emailing [email protected] for assistance.
Why am I unable to locate any available LimeBikes near me?
If there are no available LimeBikes in your area, it could be because all bikes are currently being used by other riders. You can check back at a later time or explore other transportation options.
How do I know if a LimeBike is in good condition and safe to ride?
LimeBikes are regularly inspected and maintained by Lime staff. If you notice any issues with a bike, such as flat tires or broken parts, please report it through the app.
What should I do if I see a LimeBike parked in an inappropriate location?
LimeBikes should only be parked in designated parking spots. If you see a LimeBike parked in an inappropriate location, please report it through the app.
What happens if I encounter a problem with a LimeBike during my ride?
If you encounter any issues with a LimeBike during your ride, immediately end your ride through the app and report the problem. You will not be held responsible for any damages to the bike.
Why am I being charged for a ride that I did not take?
Please contact customer support through the app or by emailing [email protected] to resolve any billing issues.
Can I cancel my LimeBike ride?
Yes, you can cancel your LimeBike ride at any time before you start riding. Go to your ride history in the app and select the ride you wish to cancel.
How do I know if the LimeBike I rented was locked properly?
After ending your ride, you will receive a confirmation message on the app confirming that the bike was locked properly. You can also check the bike manually to ensure it is locked.
What if I forget to lock the LimeBike after my ride?
If you forget to lock the LimeBike after your ride, you will continue to be charged until the bike is returned to a designated parking spot and properly locked.
Why am I being charged for using a LimeBike when I never rented one?
This may be due to a mistake or error. Please contact customer support through the app or by emailing [email protected] to resolve the issue.
How do I know if my ride has been successfully ended?
After ending your ride through the app, you should receive a confirmation message. If you are unsure, you can manually check the bike to ensure it is properly locked.
Am I required to wear a helmet while riding a LimeBike?
While it is not required, LimeBike strongly encourages riders to wear helmets for their safety.
What should I do if I get a flat tire during my LimeBike ride?
Please end your ride through the app, report the issue, and park the bike in a designated parking spot. Lime staff will take care of the repairs.
Why is my LimeBike account suspended?
Your LimeBike account may be suspended due to a violation of the terms of service or failure to pay for a previous ride. Please contact customer support through the app or by emailing [email protected] to resolve the issue.
Can I reserve a LimeBike for a future ride?
No, you cannot reserve a LimeBike in advance. Bikes are available on a first-come, first-served basis.
What happens if I return a LimeBike to a location outside of the designated parking spots?
If you return a LimeBike to a location outside of the designated parking spots, you may be charged a convenience fee. Always make sure to return the bike to a designated spot for proper locking and to avoid additional charges.
Can I use LimeBike in all cities?
No, LimeBike is currently available in select cities in the United States and around the world. You can check the app to see if LimeBike is available in your city.
How do I report a lost or stolen LimeBike?
Please contact customer support through the app or by emailing [email protected] to report a lost or stolen LimeBike. You may be responsible for the cost of replacement.
Why am I experiencing technical difficulties while using the LimeBike app?
There may be technical issues with the app or your device. Please make sure you have the latest version of the app installed and try again. If the problem persists, contact customer support.
Can I use LimeBike if I am under 18 years old?
Riders must be at least 18 years old to use LimeBike. If you are under 18, you must have a parent or guardian create an account and rent the bike for you.
How does LimeBike ensure user safety?
LimeBike encourages safe riding practices and regularly inspects and maintains their bikes. You can also report any safety concerns through the app.
What should I do if I am involved in an accident while riding a LimeBike?
If you are involved in an accident while riding a LimeBike, make sure you are safe and contact emergency services if necessary. Then, report the accident through the app and contact customer support for further assistance.
How do I become a LimeBike charger?
To become a LimeBike charger, go to the LimeBike website and apply to be a "juicer." You will need to have a car and a smartphone to participate.
Can I use LimeBike if I have a physical disability?
LimeBike strives to make their service accessible to all users. Please contact customer support for any accommodations or assistance you may need.
