What is Litmus?
Litmus is an email testing and analytics platform that helps businesses ensure their emails are functional and visually appealing across different devices and email clients.
How do I sign up for Litmus?
You can sign up for Litmus by visiting their website and clicking on the "Sign up" button. You can choose from their different pricing plans or start with a free trial.
How do I use Litmus to test my emails?
Once you have signed up for Litmus, you can upload your email HTML code or send a test email to Litmus for testing. The platform will provide you with a detailed report of how your email looks on different devices and clients.
How do I fix rendering issues with my email on Litmus?
If your email has rendering issues, you can use Litmus' Email Previews feature to test and fix the issues. Additionally, checking your email's code and following best practices for email design can also help prevent rendering issues.
Can I test my email on specific email clients or devices with Litmus?
Yes, you can select specific clients and devices to test your email on using Litmus' Email Previews feature. This allows you to ensure your email looks good on the most popular clients and devices.
What does "invalid code" mean on Litmus?
"Invalid code" on Litmus indicates that there are errors in your email's HTML code. You will need to fix these errors before testing your email on the platform.
How do I fix the "invalid code" error on Litmus?
You can fix the "invalid code" error by checking your email's HTML code for any errors or using an HTML validator tool to identify and fix the errors.
Can I preview my email in real-time with Litmus?
Yes, you can use Litmus' real-time Previews feature to preview and interact with your email as you make changes to it.
How do I check my email's SPAM score on Litmus?
You can check your email's SPAM score by running it through Litmus' Spam Testing feature. This will give you a score and a detailed report on any factors that may be causing your email to be marked as SPAM.
What does the "deliverability health" score mean on Litmus?
The "deliverability health" score on Litmus indicates the likelihood of your email being successfully delivered to your subscribers' inboxes. It takes into account factors such as SPAM score, engagement, and sender reputation.
How can I improve my email's deliverability health score on Litmus?
To improve your email's deliverability health score, you can follow best practices for email deliverability, regularly clean your email list, and monitor your sender reputation.
What is the "Email Analytics" feature on Litmus?
The "Email Analytics" feature on Litmus allows you to track and analyze the performance of your email campaigns, including open and click-through rates, conversions, and more.
How do I set up email tracking on Litmus?
To set up email tracking on Litmus, you will need to add a tracking code to your email's HTML code or use a specific tracking URL provided by Litmus.
Can I use Litmus for A/B testing my emails?
Yes, you can use Litmus' A/B testing feature to compare the performance of different versions of your email and make data-driven decisions for your email campaigns.
Is Litmus compatible with all email service providers?
Yes, Litmus is compatible with all email service providers, allowing you to test and track the performance of your emails regardless of the platform you use to send them.
I am getting a "timeout" error on Litmus. What does it mean?
A "timeout" error on Litmus means that the platform was unable to generate a preview for your email. This could be due to issues with your email's code or an issue with Litmus' servers.
How do I fix the "timeout" error on Litmus?
You can try fixing the "timeout" error by checking your email's code for any errors and re-uploading it to Litmus. If the issue persists, you can contact Litmus' customer support for assistance.
Can I integrate Litmus with my email marketing platform?
Yes, Litmus offers integrations with popular email marketing platforms such as Mailchimp, Constant Contact, and HubSpot.
How do I cancel my Litmus subscription?
To cancel your Litmus subscription, you can go to your account settings and select the "Cancel subscription" option. You will still have access to Litmus until the end of your billing cycle.
What are Litmus' customer support channels?
You can reach Litmus' customer support through their contact form, live chat, or email. They also have a robust knowledge base and community forum for self-help.
Can I get a refund if I am not satisfied with Litmus?
Litmus offers a 30-day money-back guarantee for their paid plans. If you are not satisfied with the platform, you can contact their customer support to initiate a refund.
How often does Litmus update their email client and device coverage?
Litmus updates their email client and device coverage quarterly, ensuring that you have accurate and up-to-date information for testing your emails.
Can I use Litmus for testing multi-language emails?
Yes, Litmus supports testing for multiple languages and characters, allowing you to ensure your emails look good and function correctly for all your subscribers.
Does Litmus have a mobile app?
No, Litmus does not have a mobile app currently. However, their website is optimized for mobile use, allowing you to access the platform from your mobile device.
How does Litmus ensure the security of my emails?
Litmus uses the latest security measures and encryption technology to ensure the security of your emails. They also regularly undergo security audits and comply with industry standards and regulations.
Can I share my Litmus account with my team?
Yes, Litmus offers team and enterprise plans that allow you to share your account with multiple team members and collaborate on email testing and analytics.
Does Litmus offer any discounts for non-profits?
Yes, Litmus offers a 20% discount for non-profits for their paid plans. You can contact their customer support for more information and eligibility criteria.
Can I customize the email previews on Litmus?
Yes, Litmus' Email Previews feature allows you to customize the email client and device combinations you want to see for your email previews. You can also add your company's branding to the previews.
