LN-Online FAQ

Answers to your most common questions about Ln-online.

Quick, simple, and helpful information at a glance.

What is ln-online?
ln-online is a website for accessing online resources and services offered by your local library.
How do I log in to ln-online?
You can log in to ln-online using your library card number and PIN.
What should I do if I forget my library card number or PIN?
If you forget your library card number or PIN, you can contact your local library for assistance.
I am unable to log in to ln-online. What could be the problem?
The most common reason for not being able to log in is entering incorrect login credentials. Make sure you are using the correct library card number and PIN.
How do I access eBooks and audiobooks on ln-online?
You can access eBooks and audiobooks on ln-online by clicking on the "eBooks & Audiobooks" section or by searching for a specific title in the search bar.
Can I download eBooks and audiobooks from ln-online?
Yes, you can download eBooks and audiobooks from ln-online to your device.
What devices are compatible with ln-online?
Ln-online is compatible with most devices including smartphones, tablets, and e-readers.
I am having trouble downloading an eBook/audiobook from ln-online. What should I do?
This could be due to a technical issue. Try restarting your device and make sure you have a stable internet connection. If the problem persists, contact your local library for assistance.
Can I renew my borrowed items on ln-online?
Yes, you can renew borrowed items on ln-online as long as they are not on hold for another patron.
How many times can I renew a borrowed item on ln-online?
The number of renewals allowed may vary depending on your library's policies. Check with your local library for more information.
I am receiving an error message when trying to renew my items on ln-online. What does it mean?
The error message could indicate that the items have already been renewed the maximum allowed number of times, or that the items have been placed on hold by another patron. Please contact your local library for assistance.
How can I pay for any library fines or fees on ln-online?
You can pay fines or fees on ln-online using a credit/debit card or through your library's online payment system, if available.
I am having difficulty paying for my fines/fees on ln-online. What should I do?
If you are having trouble paying fines or fees on ln-online, contact your local library for alternative payment options.
Can I make a donation to my library through ln-online?
Some libraries may have the option to make donations through ln-online. Check with your local library for more information.
I am not receiving email notifications from ln-online. How can I fix this?
Check your spam or junk folder to see if the notifications are being redirected there. You can also adjust your email notification settings in your ln-online account.
Can I request a book or other material through ln-online?
Most libraries allow you to place requests for items through ln-online. Check with your local library for their specific policies and procedures.
Can I suspend my request for an item on ln-online?
Yes, you can suspend requests for items on ln-online. This can be useful if you are unable to pick up the item during a certain time frame.
I am receiving an error message when trying to place a request on ln-online. What does it mean?
The error message could indicate that the item is not available for request, or that a hold has already been placed on the item. Contact your local library for more information.
I accidentally returned an item on ln-online. Can I undo this action?
Once an item has been returned on ln-online, it cannot be undone. Contact your local library for assistance in re-borrowing the item.
How can I change my personal information on ln-online?
You can change your personal information, such as your address or contact information, by logging in to your ln-online account and accessing the "My Account" section.
I am having trouble navigating ln-online. Is there a user guide or tutorial available?
Yes, most libraries have a user guide or tutorial on how to navigate and use ln-online. Check with your local library for more information.
Can I access ln-online from outside my home?
Yes, you can access ln-online from any location with an internet connection.
I am seeing a security alert when accessing ln-online. Is it safe to proceed?
If you are seeing a security alert, it could indicate a potential security risk. Contact your local library for assistance.
How can I report a technical issue or error on ln-online?
You can report technical issues or errors on ln-online by contacting your local library or the technical support team for the website.
Is there a way to keep track of my borrowing history on ln-online?
Some libraries offer the option to view your borrowing history on ln-online. Check with your local library for their policies and procedures.
Can I create a wishlist or save items for later on ln-online?
Some libraries offer the option to save items for later on ln-online. Check with your local library for their policies and procedures.
I am unable to access ln-online. Is the website down?
If you are unable to access ln-online, it could be a temporary issue or the website may be undergoing maintenance. Try again later or contact your local library for assistance.
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