Why am I receiving an "access denied" error when trying to log into my lofty account?
This error can occur if your account has been suspended or if you are using incorrect login credentials. Please make sure your account is active and verify that you are using the correct username and password.
How can I fix a "page not found" error on lofty?
This error is typically caused by a broken link or a page that has been removed. Please try refreshing the page or using the search function to find the desired content. If the issue persists, please contact our support team for further assistance.
What should I do if I cannot upload my project files on lofty?
There may be several reasons why you are having trouble uploading your files, such as a slow internet connection or incorrect file formatting. Please make sure your internet connection is stable and try uploading your files in a different format. If the issue continues, please contact our support team for assistance.
Why am I seeing a "payment failed" message when trying to upgrade my plan on lofty?
This error may occur if there is an issue with your payment method or if you have insufficient funds in your account. Please double-check your payment information and make sure you have enough funds to complete the transaction. If the problem persists, please reach out to our support team for further assistance.
How do I change my password on lofty?
To change your password, log into your account and go to the "Account Settings" page. From there, you can click on the option to change your password and follow the prompts to update it.
What should I do if I forgot my password for lofty?
If you have forgotten your password, simply click on the "Forgot password" link on the login page and follow the instructions to reset it. You will be prompted to enter your email address to receive a password reset link.
How can I update my payment information on lofty?
To update your payment information, log into your account and go to the "Billing" section. From there, you can add or update your payment method.
Why am I not receiving any email notifications from lofty?
This may occur if your notification settings are turned off or if the emails are going to your spam or junk folder. Please check your notification settings and make sure to mark emails from lofty as "not spam" to ensure delivery.
What can I do if I am experiencing technical difficulties on lofty?
If you are experiencing technical difficulties, please try clearing your browser's cache and cookies or using a different browser. If the issue persists, please reach out to our support team for further assistance.
How do I cancel my subscription on lofty?
To cancel your subscription, log into your account and go to the "Billing" section. From there, you can click on the option to cancel your subscription. Please note that this will immediately stop all future payments and may result in account deactivation.
What should I do if my project is not displaying correctly on lofty?
This may happen if there are issues with the browser, internet connection, or project files. Please try refreshing the page, clearing your browser's cache and cookies, or using a different browser. If the issue persists, please contact our support team for assistance.
How do I report a bug or issue on lofty?
To report a bug or issue, please reach out to our support team with detailed information about the problem, such as the steps to reproduce it, the type of device and browser being used, and any error messages you may be receiving.
Can I change my username on lofty?
Yes, you can change your username by going to the "Account Settings" page and clicking on the option to edit your username. Please note that you can only change your username once every 30 days.
What is the maximum file size allowed for uploads on lofty?
The maximum file size allowed for uploads on lofty depends on your account's storage limit. You can check your storage limit in the "Account Settings" page.
How do I delete my account on lofty?
To delete your account, please contact our support team with a request for permanent deletion. Please note that this action is irreversible and will result in the permanent deletion of all your projects and data.
What should I do if I am experiencing slow loading times on lofty?
Slow loading times may be caused by a poor internet connection or server issues. Please try refreshing the page or checking your connection. If the problem persists, please reach out to our support team for further assistance.
How do I change the language on lofty?
You can change the language by going to the "Account Settings" page and selecting your desired language from the dropdown menu. Please note that not all languages may be available on lofty.
Can I share my project on lofty with others?
Yes, you can share your project on lofty by generating a shareable link and sending it to others. Please ensure that you have the necessary sharing settings enabled before sharing the link.
How do I change the visibility of my project on lofty?
You can change the visibility of your project by going to the "Project Settings" page and selecting your desired sharing settings. This will determine who can view and access your project on lofty.
Is it possible to collaborate with others on lofty?
Yes, you can collaborate with others on lofty by adding them as collaborators on your project. This will allow them to view and make changes to the project.
How do I delete a project on lofty?
To delete a project, click on the "Project Settings" button and then select the option to delete the project. Please note that this action is irreversible and will delete all project data permanently.
Why am I seeing a "browser not supported" message on lofty?
This message may appear if you are using an outdated or unsupported browser. Please make sure you are using the latest version of a supported browser, such as Google Chrome or Firefox, to access lofty.
How can I submit feedback or suggestions for lofty?
To submit feedback or suggestions for lofty, please reach out to our support team or send an email to the designated feedback email address. Your input is greatly appreciated and helps us improve our services.
How do I cancel a subscription renewal on lofty?
To cancel a subscription renewal, log into your account and go to the "Billing" section. From there, you can click on the option to cancel your subscription, which will stop all future payments.
