London.gov.uk FAQ

Answers to your most common questions about London.gov.uk.

Quick, simple, and helpful information at a glance.

What is the weather like in London this week?
The weather in London can vary, but the forecast can be checked online at the Met Office website: https://www.metoffice.gov.uk/weather/forecast/gcpvj2hq8
How do I get from Heathrow Airport to central London?
The easiest way to travel from Heathrow Airport to central London is via the Heathrow Express train, which takes approximately 15 minutes. Alternatively, there are also buses and taxis available.
I received a "Zone 1-6" error message when using my Oyster card. What does this mean?
This error message means that you have not paid enough fare for your journey. Ensure that your Oyster card is topped up with sufficient funds or purchase a Travelcard.
How do I report a crime in London?
To report a non-emergency crime, you can contact the Metropolitan Police on 101. In an emergency, dial 999 for immediate assistance.
I am experiencing issues with my mobile network in London. What should I do?
Check your network provider's website or social media pages for any reported network outages in the area. If there are no reported issues, try restarting your phone or switching to airplane mode and back to normal mode.
Where can I find information about public transportation in London?
The Transport for London (TfL) website provides information on all modes of public transportation in London, including maps, schedules, and fare details: https://tfl.gov.uk/
My Tube train is experiencing delays. How can I find out where to go and when?
You can check the TfL website or Twitter page for updates on Tube delays and alternative routes. You can also sign up for TfL's email or text alerts.
I am lost in London. How can I find my way?
You can use a navigation app on your phone, ask for directions from locals, or utilize the maps and signage provided in Tube stations and on street corners.
I am unable to access public Wi-Fi in London. What should I do?
Make sure your device's Wi-Fi is turned on and try connecting to different networks. If you are in a public space, check if you need to register or agree to terms and conditions to access the Wi-Fi network.
I lost my passport while in London. What should I do?
You should report your lost passport to your country's embassy or consulate in London as soon as possible. They may be able to assist you in obtaining a replacement.
How can I find affordable accommodation in London?
You can use various booking websites or apps, such as Airbnb, Booking.com, or Hostelworld, to find affordable accommodation options in London.
I need to contact the London Fire Brigade. How can I do that?
In an emergency, dial 999. For non-emergency inquiries, you can call 020 8555 1200 or contact them through their website: https://www.london-fire.gov.uk/contact-us/
I received a "Low Emission Zone" error message when driving in London. What does this mean?
This error message means that your vehicle does not meet the emissions standards required to drive in certain areas of London. You may need to pay a daily charge or upgrade your vehicle to comply with the regulations.
I need to renew my driver's license while in London. How can I do that?
You can renew your driver's license online or through the Driver and Vehicle Licensing Agency (DVLA). If you are from a non-UK country, you may need to pass a driving test in order to obtain a UK driver's license.
My credit card was declined at a shop in London. What should I do?
You can contact your credit card company to check if there are any issues with your account or make sure you have enough funds to cover your purchase.
I am experiencing issues with my rental car in London. Who should I contact?
You should contact the rental car company you booked with for assistance. They should have a contact number or email address for customer service.
I am having trouble accessing a website while in London. What could be the issue?
The website may be experiencing technical difficulties or it may be blocked in the UK. You can try accessing it using a virtual private network (VPN) or contact the website's customer support for assistance.
How can I find out about upcoming events in London?
You can check the Visit London website for a list of events happening in the city: https://visitlondon.com/things-to-do/whats-on
My luggage was lost on my flight to London. Who should I contact?
You should contact your airline's customer service or baggage handling department for assistance. They will have information on how to track your lost luggage and possibly reimburse for any necessary expenses.
I need to see a doctor while in London. How can I find a medical professional?
You can search for local clinics or hospitals online or call the NHS non-emergency number on 111 for guidance. If it is a medical emergency, dial 999 for immediate assistance.
My phone is not working in London. What should I do?
Make sure your phone is fully charged and contact your network provider to check if there are any reported outages in your area. If it is still not working, you may need to seek assistance from a local store or repair shop.
I received a "Congestion Charge" error message while driving in London. What does this mean?
This error message means that you are driving within the Congestion Charge Zone during charging hours and may need to pay a daily fee. You can pay in advance or by midnight the next day to avoid a fine.
Can I use my contactless card on public transportation in London?
Yes, contactless payment is accepted on most forms of public transportation in London. You can find more information on the TfL website: https://tfl.gov.uk/fares-and-payments/contactless?intcmp=5724
I am experiencing issues with my Airbnb rental in London. What should I do?
First, try contacting the host through the Airbnb platform to address the issue. If that does not work, you can contact Airbnb's customer support for further assistance.
How can I find out if a restaurant or food establishment in London has good hygiene standards?
You can check the Food Standards Agency's hygiene rating website for ratings and reports on food establishments in London: http://ratings.food.gov.uk/enhanced-search/en-GB/%5E/%5E/Relevance/0/%5E/0/1/10
I received a "Service Unavailable" error message when trying to use an online service in London. What should I do?
This error message means that the website or service may be experiencing technical difficulties. You can try again later or contact the company's customer support for assistance.