What is Lufthansa Cargo and how does it work?
Lufthansa Cargo is the air freight division of Lufthansa, the largest German airline. It offers transportation of goods via cargo planes to various destinations worldwide.
How do I track my Lufthansa Cargo shipment?
You can track your Lufthansa Cargo shipment by entering your air waybill number or booking number on the Lufthansa Cargo website or mobile app.
I am unable to track my shipment on the Lufthansa Cargo website. What could be the problem?
The most common reason for not being able to track your shipment is entering an incorrect air waybill or booking number. Please check your numbers and try again.
What is an air waybill number and where can I find it?
An air waybill number is a unique tracking number assigned to your consignment by Lufthansa Cargo. You can find it on your physical air waybill or on the booking confirmation email.
What should I do if my shipment is delayed?
If your shipment is delayed, please check the tracking status on the Lufthansa Cargo website or app. You can also reach out to Lufthansa Cargo customer service for further assistance.
How much does it cost to ship with Lufthansa Cargo?
The cost of shipping with Lufthansa Cargo depends on various factors such as weight, destination, and type of goods. You can request a quote on the Lufthansa Cargo website or app.
Can I ship hazardous materials with Lufthansa Cargo?
Yes, Lufthansa Cargo allows the transport of certain types of hazardous materials. However, you will need to comply with specific regulations and requirements. For more information, please visit the Lufthansa Cargo website.
What is Lufthansa Cargo's baggage allowance?
Lufthansa Cargo does not have a standard baggage allowance as it is a cargo-only service. Depending on the type of goods and destination, different weight and size restrictions may apply.
How far in advance should I book my Lufthansa Cargo shipment?
It is recommended to book your Lufthansa Cargo shipment at least 24 hours before the intended departure time. However, the availability of space can also impact this timeframe.
Can I cancel or change my Lufthansa Cargo booking?
Yes, you can cancel or change your booking with Lufthansa Cargo. However, fees may apply depending on the type of booking and how close it is to the departure date. Please check the Lufthansa Cargo website or contact customer service for more information.
What forms of payment does Lufthansa Cargo accept?
Lufthansa Cargo accepts various forms of payment such as credit or debit cards, bank transfers, and cash. However, the accepted payment methods may vary depending on your location and the type of shipment.
Why am I getting an error message when trying to pay for my Lufthansa Cargo booking?
There could be various reasons for an error message during the payment process, such as technical issues or invalid payment information. Please check your payment details and try again, or contact customer service for assistance.
How can I file a complaint or provide feedback about Lufthansa Cargo?
You can file a complaint or provide feedback by completing the contact form on the Lufthansa Cargo website or by emailing customer service. Please include any relevant information, such as your booking or air waybill number.
What should I do if my shipment is damaged or lost?
If your shipment is damaged or lost, please report it to Lufthansa Cargo customer service immediately. You will need to provide documentation and evidence to support your claim.
Why am I being charged extra fees for my Lufthansa Cargo shipment?
There could be additional fees applied to your Lufthansa Cargo shipment, such as handling fees, customs duties, or special handling fees for certain types of goods. Please check the Lufthansa Cargo website or contact customer service for more information.
Does Lufthansa Cargo offer insurance for shipments?
Yes, Lufthansa Cargo offers insurance for shipments at an additional cost. Please request insurance when booking your shipment or contact customer service for more information.
How can I request a refund for my Lufthansa Cargo booking?
To request a refund for your Lufthansa Cargo booking, please contact customer service with your booking or air waybill number. Depending on the reason for the refund, fees or charges may apply.
Can I book a Lufthansa Cargo shipment for same-day delivery?
Lufthansa Cargo does not offer same-day delivery. The shortest transit time for shipments is generally next-day delivery, depending on the destination and type of goods.
What should I do if I receive an error message during the booking process?
If you receive an error message during the booking process, please check your input information, try using a different browser, or contact customer service for assistance.
How do I contact Lufthansa Cargo for assistance?
You can contact Lufthansa Cargo customer service by phone, email, or through their website contact form. For specific inquiries regarding your booking or shipment, please have your air waybill or booking number ready.
What if I need to ship perishable goods with Lufthansa Cargo?
Lufthansa Cargo offers special handling for perishable goods, also known as "cool" shipments. You will need to follow specific guidelines and may need to purchase additional services for these types of goods.
Can I ship live animals with Lufthansa Cargo?
Yes, Lufthansa Cargo offers transportation for live animals, but you will need to follow certain regulations and requirements, as well as purchase additional services.
Does Lufthansa Cargo offer temperature-controlled transport?
Yes, Lufthansa Cargo offers temperature-controlled transport for goods that require a specific temperature range during transit. Additional fees may apply for this service.
Can I book a Lufthansa Cargo shipment for a different person or company?
Yes, you can book a Lufthansa Cargo shipment for a different person or company, but you will need to provide all necessary information and documents for the consignee.
Is it possible to change the delivery address for my Lufthansa Cargo shipment?
Yes, you can request a change of delivery address for your Lufthansa Cargo shipment. However, fees may apply and the change may not be possible if the shipment is already in transit or at its destination.
Can I track my Lufthansa Cargo shipment on a third-party website?
No, you can only track your Lufthansa Cargo shipment on the official Lufthansa Cargo website or mobile app.
How can I request a quote for my Lufthansa Cargo shipment?
You can request a quote for your Lufthansa Cargo shipment by filling out the online form on the Lufthansa Cargo website or by contacting customer
