What is Mailfence?
Mailfence is a secure email and data storage platform that allows users to communicate and collaborate online with features such as email, file storage, and calendar.
How do I sign up for a Mailfence account?
To sign up for a Mailfence account, visit the website and click on the "Sign up for free" button. Follow the instructions to create a new account.
I forgot my Mailfence password, what should I do?
If you have forgotten your password, you can reset it by clicking on the "Forgot password?" link on the login page. You will then receive an email with instructions on how to reset your password.
Why am I unable to send emails from my Mailfence account?
There could be various reasons why you are unable to send emails, such as incorrect SMTP settings, expired subscription, or email restrictions set by the recipient's email provider. Check your settings and try again. If the issue persists, contact Mailfence support for further assistance.
How do I import my contacts to Mailfence?
To import contacts to Mailfence, go to the Contacts tab and click on the "Import" button. You can select the file format (CSV or vCard) and follow the instructions to import your contacts.
What is end-to-end encryption in Mailfence?
End-to-end encryption is a security feature that ensures that only the sender and intended recipient can access the contents of an email. This means that no one, including Mailfence, can access and read the encrypted emails.
How can I change my Mailfence password?
To change your Mailfence password, go to the "Settings" tab and click on "My account". Then click on the "Change password" button and follow the instructions.
Why can't I access my Mailfence account?
There could be several reasons why you are unable to access your account, such as invalid credentials, account suspension, or technical issues. Try resetting your password or contacting Mailfence support for assistance.
Can I use Mailfence on my mobile device?
Yes, Mailfence is compatible with most mobile devices and has a mobile app available for both Android and iOS platforms.
How can I set up email forwarding in Mailfence?
To set up email forwarding, go to the "Settings" tab and click on "Filter rules". Then click on the "New filter rule" button and select the "Forward email" option. Enter the email address you want to forward to and click on "Save".
I am receiving spam emails in my Mailfence account, what can I do?
Mailfence has a built-in spam filter, but if you are still receiving spam emails, you can report them by clicking on the "Report spam" button in your inbox. This will help Mailfence improve its spam filtering system.
How do I delete emails from my Mailfence account?
To delete emails, select the emails you want to delete and click on the "Delete" button. You can also delete all emails in a specific folder by clicking on the folder and then clicking on the "Delete all" button.
Can I schedule emails in Mailfence?
Yes, you can schedule emails in Mailfence by using the "Delay sending" feature. This allows you to compose an email and schedule it to be sent at a later time.
Why am I unable to open attachments in Mailfence?
If you are experiencing trouble opening attachments, it could be due to compatibility issues or a problem with the attachment itself. Try downloading the attachment and opening it on your computer. If the issue persists, contact Mailfence support for assistance.
How can I back up my Mailfence emails and data?
Mailfence offers an automatic backup feature for paid subscribers. You can also manually export your emails and data by going to the "Settings" tab and clicking on "Data export".
What is the maximum file size limit for attachments in Mailfence?
The maximum file size limit for attachments in Mailfence is currently 150 MB.
How can I check if my message was delivered and read by the recipient?
Mailfence offers a read receipt feature for paid subscribers. This allows you to receive a notification when your email has been delivered and opened by the recipient.
Why am I receiving an error message when I try to login to Mailfence?
An error message could appear if you are using incorrect login credentials or if there is a temporary technical issue. Double-check your login information and try again. If the problem persists, contact Mailfence support for assistance.
How can I report a bug or suggest a new feature for Mailfence?
You can report bugs or suggest new features by clicking on the "Feedback" button on the bottom right corner of the Mailfence website. You can also send an email to the support team.
Does Mailfence have a customer support team?
Yes, Mailfence has a customer support team available to assist users with any queries or concerns. You can contact them by filling out the contact form on the website or by sending an email to [email protected].
Can I use Mailfence without internet access?
No, you need an internet connection to access Mailfence. You can, however, work offline if you have previously downloaded and cached your emails and files.
I accidentally deleted an important email, how can I recover it?
If the deleted email is still in your trash folder, you can recover it by selecting the email and clicking on the "Move to" button. If the email is no longer in your trash folder, it cannot be recovered.
How can I upgrade my Mailfence subscription?
To upgrade your subscription, go to the "Settings" tab and click on "My subscription". Then click on the "Upgrade" button and follow the instructions to select your desired plan.
What payment methods does Mailfence accept?
Mailfence accepts payment via credit cards, PayPal, and cryptocurrency such as Bitcoin.
Can I use a custom domain for my email address in Mailfence?
Yes, you can use a custom domain for your email address in Mailfence. This feature is available for paid subscribers.
How can I change my display name in Mailfence?
To change your display name, go to the "Settings" tab and click on "My profile". Then click on the pencil icon next to your current name and make the desired changes.
Why am I getting a "quota exceeded" error message?
This error message indicates that you have exceeded your storage limit. You can either delete unnecessary emails or upgrade your subscription for more storage space.
How can I switch to a different language in Mailfence?
To change the language, go to the "Settings" tab and click on "Appearance". Choose your desired language from the drop-down menu and click on "Save". This will change the
