Mailmodo FAQ

Answers to your most common questions about Mailmodo.

Quick, simple, and helpful information at a glance.

What is Mailmodo?
Mailmodo is a cloud-based platform that helps you design and send interactive emails to your subscribers.
How do I sign up for Mailmodo?
You can sign up for Mailmodo by visiting our website and clicking on the "Sign Up" button.
How do I create an interactive email with Mailmodo?
To create an interactive email, log in to your Mailmodo account and click on the "Create New Email" button. Then, follow the prompts to design your email with our drag-and-drop editor.
What types of interactive elements can I add to my email with Mailmodo?
Mailmodo offers a variety of interactive elements such as surveys, quizzes, polls, image carousels, and more.
Can I preview my interactive email before sending it?
Yes, you can preview your email by clicking on the "Preview" button in the editor.
How do I send my interactive email?
Once you have designed your email, click on the "Send" button in the editor to send it to your subscribers.
Can I schedule my emails to be sent at a specific time?
Yes, you can schedule your emails by selecting the "Schedule" option before sending.
How do I add subscribers to my email list?
You can add subscribers by either importing a CSV file or manually adding them one by one.
Can I track the performance of my interactive emails?
Yes, Mailmodo provides real-time analytics that allows you to track the open, click, and engagement rates of your emails.
What should I do if my interactive email is not displaying properly in some email clients?
Try optimizing your email for different email clients by following our best practices. You can also contact our support team for assistance.
I accidentally deleted my interactive email. Can I retrieve it?
Yes, Mailmodo saves previous versions of your emails, and you can restore them by clicking on the "Previous Versions" tab in the editor.
Can I use Mailmodo to send transactional emails?
Yes, Mailmodo offers a transactional email API that you can integrate with your application.
What is the maximum file size for attachments in Mailmodo emails?
The maximum file size for attachments is 25 MB.
Can I customize the sender name and email address for my emails?
Yes, you can change the sender's name and email address in the "From" field in the editor.
Is there a character limit for my email content?
Yes, the character limit for email content is 20,000 characters.
How do I add a link to my interactive email?
You can add a link by highlighting the text you want to be clickable and clicking on the "Link" icon in the editor.
What happens if a recipient's email address is invalid?
Mailmodo will automatically remove invalid email addresses from your email list.
Can I personalize my emails with subscriber information?
Yes, you can use our dynamic variables feature to personalize your emails with subscriber information.
How do I change my account password?
You can change your account password by logging in to your Mailmodo account, clicking on your profile picture, and selecting "Change Password."
Can I send emails to a specific segment of my subscriber list?
Yes, you can create segments by using subscriber tags and sending emails specifically to those segments.
Is there a limit to the number of emails I can send per month?
The number of emails you can send per month depends on your chosen subscription plan.
How do I cancel my Mailmodo subscription?
You can cancel your subscription by contacting our support team or following the instructions in your account settings.
What payment methods does Mailmodo accept?
Mailmodo accepts major credit and debit cards, including Visa, Mastercard, and American Express.
I'm experiencing technical issues with Mailmodo. What should I do?
If you are experiencing technical issues, please contact our support team for assistance.
Does Mailmodo offer any resources or guidance for email marketing strategies?
Yes, you can find various resources and best practices on our blog, or you can contact our support team for personalized guidance.
How often does Mailmodo update its features?
Mailmodo regularly updates its features to improve user experience and add new functionalities. You can stay updated on new releases by following our social media channels or subscribing to our newsletter.
Can I integrate Mailmodo with other email marketing tools?
Yes, Mailmodo offers integrations with popular email marketing tools such as Mailchimp, Constant Contact, and Salesforce Marketing Cloud.
Is there a free trial for Mailmodo?
Yes, we offer a 14-day free trial for new users. You can sign up for the free trial on our website.
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