Mailo FAQ

Answers to your most common questions about Mailo.

Quick, simple, and helpful information at a glance.

What is Mailo?
Mailo is an email service provider that allows users to create and manage their email accounts.
How do I create a Mailo account?
To create a Mailo account, go to the Mailo website and click on the "Create an account" button. Follow the instructions to enter your details and set up your account.
I forgot my Mailo account password. What should I do?
If you have forgotten your Mailo account password, you can reset it by clicking on the "Forgot your password?" link on the login page. Follow the instructions to reset your password.
Can I access Mailo on my phone or tablet?
Yes, Mailo is accessible on mobile devices through the official Mailo app, available for both iOS and Android.
I'm having trouble logging into my Mailo account. What could be the problem?
If you're having trouble logging into your Mailo account, make sure you are entering the correct username and password. If you have forgotten your password, you can reset it as mentioned in the previous question.
Why am I not receiving any emails in my Mailo inbox?
Check your spam or junk folder to see if the emails were mistakenly marked as spam. Also, make sure that the email address of the sender is not on your block list. If the problem persists, contact Mailo's customer support for assistance.
How do I send an email with an attachment on Mailo?
To send an email with an attachment, click on the "New message" button, then click on the paperclip icon to attach the file.
Can I change my Mailo email address?
Yes, you can change your Mailo email address by going to your account settings and clicking on "Change email address."
How do I delete my Mailo account?
To delete your Mailo account, go to your account settings and click on "Delete account." Follow the instructions to confirm the deletion.
I'm getting an error message when trying to send an email. What should I do?
If you're receiving an error message while trying to send an email, make sure you have a stable internet connection. You can also try clearing your browser's cache and cookies or using a different browser.
How do I change my Mailo account password?
To change your Mailo account password, go to your account settings and click on "Change password." Follow the instructions to enter a new password.
Can I access my Mailo emails offline?
No, Mailo requires an internet connection to access emails. However, you can enable offline mode in the Mailo app to access emails without an internet connection.
I deleted an important email by mistake. Can I recover it?
Yes, if the email is still in your trash folder, you can restore it by selecting the email and clicking on the "Move to Inbox" button. If the email is not in your trash folder, it cannot be recovered.
How do I add contacts to my Mailo address book?
To add contacts to your Mailo address book, click on the "Contacts" tab, then click on the "New contact" button. Enter the contact's information and click on "Save."
I'm not able to access certain features on Mailo. Why is that?
Some features on Mailo are only available with a premium subscription. Check your account status or upgrade to a premium plan to access these features.
Can I create folders to organize my emails on Mailo?
Yes, you can create folders on Mailo to organize your emails. Click on the "New folder" button in the left sidebar, enter a name for the folder and click on "Create."
How do I report a suspicious or spam email on Mailo?
If you receive a suspicious or spam email, you can report it by clicking on the "Report as spam" button at the top of the email.
Is Mailo available in different languages?
Yes, Mailo is available in multiple languages, including English, French, German, Spanish, Italian, and more.
Can I customize my Mailo inbox layout?
Yes, you can customize your inbox layout by going to your account settings and clicking on "Inbox options." From there, you can choose the layout and preview options that you prefer.
Why am I seeing ads in my Mailo inbox?
Ads may appear in your Mailo inbox if you are using a free account. To remove ads, you can upgrade to a premium plan.
How do I contact customer support for Mailo?
You can contact Mailo's customer support through their website or by emailing [email protected].
Is Mailo a secure email service?
Yes, Mailo takes security seriously and offers various measures to protect your emails, such as encryption and spam filters.
Are there any tutorials or guides available for using Mailo?
Yes, you can find tutorials and guides on how to use Mailo by visiting their help center on their website or by clicking on the "?" button in your Mailo inbox.