Malwarebytes FAQ

Answers to your most common questions about Malwarebytes.

Quick, simple, and helpful information at a glance.

What is Malwarebytes?
Malwarebytes is a popular antivirus software used to protect computers from malware, viruses, and other online threats.
How do I download and install Malwarebytes?
You can download and install Malwarebytes by visiting their official website at https://www.malwarebytes.com/ and following the instructions provided.
Is Malwarebytes compatible with all operating systems?
Yes, Malwarebytes is compatible with both Windows and Mac operating systems.
What is the difference between the free and premium versions of Malwarebytes?
The free version of Malwarebytes offers basic malware protection, while the premium version includes additional features such as real-time protection and scheduled scans.
What is real-time protection?
Real-time protection is a feature that actively monitors your computer for any potential threats and blocks them before they can cause harm.
Can I use Malwarebytes alongside another antivirus software?
Yes, Malwarebytes can be used alongside other antivirus programs as an additional layer of protection.
How often should I run a scan with Malwarebytes?
It is recommended to run a scan with Malwarebytes at least once a week to ensure your computer is free of any threats.
Why did Malwarebytes quarantine certain files?
Malwarebytes may quarantine certain files if they are detected as malicious or potentially harmful to your computer.
How do I restore a quarantined file?
To restore a quarantined file, open Malwarebytes, go to the "Quarantine" tab, select the file you want to restore, and click on the "Restore" button.
Can I exclude certain files or folders from Malwarebytes scans?
Yes, you can add exclusions in the settings of Malwarebytes to prevent specific files or folders from being detected as potential threats.
What should I do if Malwarebytes is not opening?
If Malwarebytes is not opening, try restarting your computer and then opening Malwarebytes again. If the issue persists, you may need to reinstall the software.
Why is Malwarebytes blocking websites?
Malwarebytes may block certain websites if they are known to contain malicious content or are suspected of phishing.
Can I adjust the level of protection provided by Malwarebytes?
Yes, you can adjust the level of protection provided by Malwarebytes in the settings. However, it is not recommended to lower the protection level as it may leave your computer vulnerable to threats.
How do I schedule a scan with Malwarebytes?
You can schedule a scan with Malwarebytes by going to the "Scan" tab, selecting the type of scan you want to schedule, and choosing the frequency and time of the scan.
Why is Malwarebytes showing "failed to initialize" error?
This error may occur due to an issue with the installation of Malwarebytes. Try reinstalling the software or contacting Malwarebytes support for assistance.
What should I do if Malwarebytes is not updating?
If Malwarebytes is not updating, make sure your internet connection is stable and try updating again. If the issue persists, you can try manually downloading the latest updates from Malwarebytes' website.
Can I install Malwarebytes on multiple devices with one license?
Yes, Malwarebytes offers multi-device licenses, allowing you to install the software on multiple devices with one license.
How do I cancel my Malwarebytes subscription?
To cancel your Malwarebytes subscription, log in to your account on their website and go to the "Subscriptions" tab. From there, you can manage or cancel your subscription.
Is Malwarebytes safe to use?
Yes, Malwarebytes is safe to use and has been recognized as a reliable and effective antivirus software by various cybersecurity experts.
Can Malwarebytes protect my mobile devices?
Yes, Malwarebytes offers mobile security solutions for both Android and iOS devices.
What should I do if Malwarebytes is not detecting threats?
If Malwarebytes is not detecting threats, try running a manual scan or restarting your computer. If the issue persists, contact Malwarebytes support for further assistance.
Can Malwarebytes remove all types of malware?
Malwarebytes is designed to detect and remove a wide range of malware, but there may be some advanced or rare types of malware that it may not be able to remove.
How do I report a false positive to Malwarebytes?
If Malwarebytes has mistakenly labeled a safe file as a threat, you can report it to their team by going to the "Quarantine" tab, selecting the file, and clicking on the "Report False Positive" button.
Can I get a refund for my Malwarebytes subscription?
Yes, Malwarebytes offers a 30-day money-back guarantee for their premium subscriptions. You can request a refund by contacting their customer support team.
How do I contact Malwarebytes customer support?
You can contact Malwarebytes customer support through their website, email, or phone. Visit their support page at https://support.malwarebytes.com/ for more information.