Why can't I log in to my Marks and Spencer account?
There could be several reasons for this issue. Please check your internet connection and make sure you are entering the correct login credentials. If the problem persists, you can reset your password or contact customer service for further assistance.
I have forgotten my Marks and Spencer account password. How can I reset it?
You can reset your password by clicking on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password.
How do I track my order?
You can track your order by logging into your Marks and Spencer account and clicking on the "My Orders" section. Alternatively, you can use the order number and your email address to track your order on the Marks and Spencer website.
My order has been delayed. What should I do?
Delays in delivery can occur due to unforeseen circumstances. If your order has been delayed, we apologize for the inconvenience and kindly ask for your patience. You can also contact customer service for further assistance.
I received the wrong item in my order. What should I do?
We apologize for any inconvenience caused. Please contact customer service immediately and we will arrange for the correct item to be shipped to you.
My item arrived damaged. What is the returns process?
We apologize for the inconvenience and will be happy to assist you with a return or exchange. Please refer to our returns policy for more information.
Can I cancel my order?
Depending on the status of your order, you may be able to cancel it. Please log into your account and check the order status. If cancellation is possible, you will see an option to cancel your order. If not, please contact customer service for assistance.
I'm not satisfied with my purchase. Can I return it?
Yes, Marks and Spencer offers returns on most items. Please refer to our returns policy for more information and instructions on how to initiate a return.
How long do I have to return an item?
You have 35 days from the date of purchase to return an item. Please refer to our returns policy for more details and exceptions.
Can I exchange an online purchase in-store?
Yes, most online purchases can be exchanged in-store. Please bring your item, along with the original packaging and receipt, to any Marks and Spencer store for an exchange.
Why is my discount code not working?
Discount codes are subject to terms and conditions. Please make sure the code is still valid and that all the conditions are being met. If the problem persists, please contact customer service for assistance.
I'm having trouble applying my gift card to my order. What should I do?
Please make sure you are entering the gift card number and PIN correctly. If the problem continues, please contact customer service for assistance.
How can I find out about the latest promotions and offers?
You can sign up for our email newsletters or follow us on social media to stay updated on the latest promotions and offers. You can also check our website for current promotions.
Can I use more than one promo code on my order?
No, only one promo code can be used per order. If you have multiple codes, you can choose the one that offers the best deal for your order.
Why is my email address not recognized when I try to sign up for an account?
This could be due to the email address already being registered to an existing account. Please try logging in or use a different email address to sign up for a new account.
Do I need to create an account to make a purchase?
No, you can check out as a guest without creating an account. However, having an account will allow you to track your orders and make future purchases more convenient.
I'm having trouble accessing the Marks and Spencer website. What should I do?
If you are experiencing trouble accessing the website, it could be due to temporary technical issues. Please try again later or contact customer service for assistance.
What methods of payment do you accept?
We accept major credit cards, debit cards, and gift cards as methods of payment. You can also use PayPal to complete your purchase.
How can I update my account information?
To update your account information, log into your account and go to the "My Profile" section. You can edit your personal information, payment details, and address from there.
Can I use my Marks and Spencer gift card to make online purchases?
Yes, you can. Simply enter the gift card number and PIN at checkout to apply it to your order.
Can I use my gift card in-store?
Yes, Marks and Spencer gift cards can be used in-store and online.
Do I need to pay for return shipping?
If the item is being returned due to a defect or error on our part, return shipping is free. However, if the return is for any other reason, the shipping cost will be deducted from your refund.
How do I contact customer service?
You can contact customer service by phone, email, or live chat. Please visit our Contact Us page for more information and operating hours.
