Marriott FAQ

Answers to your most common questions about Marriott.

Quick, simple, and helpful information at a glance.

What does the "302 error" mean on the Marriott website?
The 302 error is a temporary redirect, which means that the page you are trying to access has been moved to a different location.
How do I fix the 302 error on the Marriott website?
You can try clearing your browser cookies and cache, or try accessing the page using a different browser. If the issue persists, please contact Marriott's customer service for further assistance.
Why can't I book a hotel room on the Marriott website?
There could be various reasons for this issue. The hotel may be fully booked, or there could be a technical error on the website. Please try again later or contact Marriott's customer service for assistance.
I received a "server error" message on the Marriott website. What does it mean?
This message usually indicates a technical issue with the website's server. Please wait a few minutes and try again. If the issue persists, contact Marriott's customer service for assistance.
How do I cancel my reservation on the Marriott website?
You can cancel your reservation by logging into your Marriott account and going to the "My Trips" section. If you made your reservation through a third-party website, please contact them directly for cancellation.
What should I do if I cannot log into my Marriott account?
First, double-check that you are using the correct login credentials. If you still cannot access your account, click on the "forgot password" link to reset your password or contact Marriott's customer service for assistance.
Why is the Marriott website not loading properly?
This could be due to a poor internet connection or technical issues with the website. Try refreshing the page or accessing the website from a different device. If the problem persists, contact Marriott's customer service for assistance.
Can I change the dates of my reservation on the Marriott website?
Yes, you can modify your reservation by logging into your Marriott account and going to the "My Trips" section. If you made your reservation through a third-party website, please contact them directly for changes.
How do I add special requests to my reservation on the Marriott website?
You can add special requests, such as a room preference or dietary restrictions, during the booking process or by going to the "My Trips" section in your Marriott account. If you made your reservation through a third-party website, please contact them directly to add special requests.
I received a "403 error" on the Marriott website. What does it mean?
The 403 error means that you do not have permission to access the page. This could be due to a technical issue or because the page is restricted. Please try accessing the page again later or contact Marriott's customer service for assistance.
How can I view my Marriott Rewards points balance?
You can view your Marriott Rewards points balance by logging into your Marriott account and going to the "My Account" section. You can also call Marriott's customer service for assistance.
Why did my Marriott Rewards membership expire?
Marriott Rewards memberships typically expire after 24 months of inactivity. If you have not stayed at a Marriott hotel or made a purchase with a partner within this time frame, your membership will expire. Please contact Marriott's customer service to reactivate your membership.
How do I use my Marriott Rewards points to book a hotel room?
You can use your Marriott Rewards points to book a room by logging into your Marriott account and selecting "Use Points" during the booking process. You can also contact Marriott's customer service to make a booking using your points.
Can I transfer my Marriott Rewards points to another person?
No, Marriott Rewards points cannot be transferred to another person's account. However, you can use your points to book a room for someone else by making the reservation under their name.
What should I do if I didn't receive my Marriott Rewards points for a previous stay?
If you did not receive your points for a previous stay, please contact Marriott's customer service and provide them with proof of your stay, such as a copy of your hotel receipt.
How do I update my Marriott Rewards account information?
To update your account information, log into your Marriott account and go to the "My Account" section. You can edit your personal details, contact information, and communication preferences there.
Why can't I redeem my Marriott Rewards points for a specific hotel?
This could be because the hotel is not participating in the Marriott Rewards program or because there are no available rooms for points redemption on your desired dates. Please call Marriott's customer service for further assistance.
My Marriott Rewards account is locked. How do I unlock it?
If your account has been locked, please contact Marriott's customer service for assistance. They will be able to help you unlock your account and reset your password if needed.
What should I do if I did not receive a confirmation email for my reservation?
Please check your spam or junk folder as the email may have been redirected there. If you still cannot find the confirmation email, please contact Marriott's customer service to ensure that your reservation was successfully processed.
Can I make a reservation at a Marriott hotel without a credit card?
No, a valid credit card is required to make a reservation at a Marriott hotel. However, some hotels may accept a deposit or cash payment upon check-in. It is best to contact the specific hotel for their policy.
How do I request a receipt for a previous stay at a Marriott hotel?
You can request a receipt for a previous stay by logging into your Marriott account and going to the "My Trips" section. If you need a receipt from a stay more than 24 months ago, please contact the hotel directly.
Can I make a reservation for someone else using my Marriott Rewards account?
Yes, you can use your Marriott Rewards account to book a room for someone else. Simply make the reservation under their name and provide their contact information.
What should I do if I have a complaint or issue with my Marriott stay?
If you have a complaint or issue with your stay, please notify the hotel staff immediately so they can try to resolve the problem. If you are still not satisfied, contact Marriott's customer service for assistance.
Why can't I access the Wi-Fi at my Marriott hotel?
This could be due to a technical issue or because the Wi-Fi is not included in your room rate. Please contact the hotel's front desk for assistance with connecting to their Wi-Fi.
How can I find the nearest Marriott hotel?
You can use the "Find & Reserve" feature on the Marriott website to search for nearby hotels. Alternatively, you can use the Marriott mobile app or call Marriott's customer service for assistance.