Match.com FAQ

Answers to your most common questions about Match.com.

Quick, simple, and helpful information at a glance.

What does it mean when it says "match not found"?
This means that the specific item you are searching for does not exist in the database.
Why do I keep getting a "match not found" error?
This could be due to typing errors, incorrect search criteria, or the item not being available.
How can I fix a "match not found" error?
Double-check your search criteria for accuracy and make sure the item you are searching for is available.
What does it mean when it says "no results found"?
This means that the search did not yield any matches for the specific item you are looking for.
Why do I keep getting a "no results found" error?
This could be due to typing errors, incorrect search criteria, or the item not being available.
How can I fix a "no results found" error?
Try broadening your search criteria or check for any typing errors. If the item is not available, try again at a later time.
What does it mean when it says "invalid match"?
This means that the item you are trying to match does not fit the required criteria.
Why do I keep getting an "invalid match" error?
This could be due to typing errors, incorrect search criteria, or the item not meeting the required criteria.
How can I fix an "invalid match" error?
Make sure your search criteria is accurate and fits the required criteria. Double-check for any typing errors.
What does it mean when it says "no matching results"?
This means that the search did not yield any matches for the specific item you are looking for.
Why do I keep getting a "no matching results" error?
This could be due to typing errors, incorrect search criteria, or the item not being available.
How can I fix a "no matching results" error?
Try broadening your search criteria or check for any typing errors. If the item is not available, try again at a later time.
What does it mean when it says "partial match found"?
This means that the search yielded partially matching results, but not an exact match.
Why do I keep getting a "partial match found" message?
This could be due to spelling variations or the item being slightly different than what you searched for.
How can I fix a "partial match found" message?
Try refining your search criteria to get a more accurate match. If the item is not available, try again at a later time.
What does it mean when it says "server error"?
This means that there is an issue with the server and the proper response cannot be given at this time.
Why do I keep getting a "server error" message?
This could be due to technical difficulties or maintenance being performed on the server.
How can I fix a "server error" message?
Try again at a later time to see if the issue has been resolved. If it persists, contact customer support.
What does it mean when it says "no internet connection"?
This means that your device is not connected to the internet and cannot perform the search.
Why do I keep getting a "no internet connection" message?
This could be due to a weak or non-existent internet connection.
How can I fix a "no internet connection" message?
Check your internet connection and make sure it is stable. If the issue persists, try restarting your device.
What does it mean when it says "authorization error"?
This means that you do not have the proper authorization to access the requested information.
Why do I keep getting an "authorization error" message?
This could be due to not having the appropriate permissions or credentials to access the information.
How can I fix an "authorization error" message?
Make sure you are logged into the correct account with the proper permissions. If the issue persists, contact the website or application for support.
What does it mean when it says "timeout error"?
This means that the server took too long to respond and the connection timed out.
Why do I keep getting a "timeout error" message?
This could be due to a slow or unstable internet connection, or a server issue.
How can I fix a "timeout error" message?
Make sure your internet connection is stable and try again. If the issue persists, contact customer support.
What does it mean when it says "unable to process match"?
This means that there are issues with processing the matching request.
Why do I keep getting an "unable to process match" message?
This could be due to technical difficulties or an overload of requests on the server.
How can I fix an "unable to process match" message?
Try again at a later time to see if the issue has been resolved, or contact customer support for assistance.
What does it mean when it says "duplicate match found"?
This means that the item you are trying to match already exists in the database.
Why do I keep getting a "duplicate match found" message?
This could be due to entering duplicate information or trying to match an item that is already matched.
How can I fix a "duplicate match found" message?
Double-check for any duplicate information and make sure the item is not already matched before attempting to match it again.
What does it mean when it says "expired match"?
This means that the matching request is no longer valid or has expired.
Why do I keep getting an "expired match" message?
This could be due to the matching request being submitted too late or the item expiring.
How can I fix an "expired match" message?
Try performing the matching request again or contact customer support if the issue persists.
What does it mean when it says "access denied"?
This means that you do not have the proper permission to access the requested information.
Why do I keep getting an "access denied" message?
This could be due to trying to access restricted information or not having the proper permissions.
How can I fix an "access denied" message?
Check your permissions and make sure you are logged into the correct account. If the issue persists, contact the website or application for support.