What is matsmart?
Matsmart is a Swedish online retailer that sells surplus food products at discounted prices.
How can I contact matsmart customer service?
You can contact matsmart customer service by emailing [email protected] or calling +46 (0)10 33 00 400.
How do I place an order on matsmart?
To place an order, simply add items to your cart, proceed to checkout, and enter your shipping and payment information.
How do I track my matsmart order?
You can track your order by logging into your matsmart account and clicking on the "Track Order" button.
What forms of payment does matsmart accept?
Matsmart accepts major credit cards, Klarna, and Swish as forms of payment.
Can I cancel or modify my matsmart order?
Yes, you can cancel or modify your order by contacting customer service before it has been shipped.
Does matsmart offer international shipping?
No, matsmart currently only ships within Sweden.
What is matsmart's return policy?
Matsmart offers a 14-day return policy, where you can return items for a full refund or exchange.
What should I do if I receive a damaged or defective item from matsmart?
If you receive a damaged or defective item, please contact customer service for assistance.
Can I return food items to matsmart?
No, for safety and hygiene reasons, matsmart does not accept returns on food items.
How do I use a discount code on matsmart?
To use a discount code, enter it at checkout in the designated box and click "Apply."
Can matsmart discount codes be combined?
No, only one discount code can be used per order.
What should I do if my discount code is not working?
If your discount code is not working, make sure it is still valid and has not expired. If the problem persists, contact customer service for assistance.
How long does it take for my matsmart order to arrive?
Delivery times may vary, but you can expect your order within 3-5 business days.
Is there a minimum order amount for matsmart?
No, there is no minimum order amount.
Can I recycle the packaging from my matsmart order?
Yes, most of the matsmart packaging is recyclable. Please check with your local recycling guidelines.
What happens if an item I ordered is out of stock?
If an item is out of stock, it will not be included in your order and you will not be charged for it.
Can I create a matsmart wishlist?
Yes, you can create a wishlist by clicking on the heart icon next to each product.
What is matsmart's privacy policy?
Matsmart's privacy policy can be found on their website and explains how your personal information is collected and used.
Does matsmart have a referral program?
Yes, you can refer friends to matsmart and receive a discount on your next order.
What should I do if I forgot my matsmart account password?
If you forgot your password, click on "Forgot your password" on the login page to reset it.
Can I sign up for a matsmart subscription?
No, matsmart does not offer subscriptions at this time.
Why was my matsmart order cancelled?
There could be various reasons for an order being cancelled, such as stock availability or payment issues. Please contact customer service for more information.
How do I unsubscribe from matsmart emails?
You can unsubscribe from matsmart emails by clicking the "Unsubscribe" link at the bottom of any promotional email.
Can I use my matsmart gift card online?
Yes, you can use your matsmart gift card as a payment method during checkout.
Is matsmart ECO-labeled?
Matsmart carries a variety of ECO-labelled products, but not all products are ECO-labelled.
Can I request a specific delivery date for my matsmart order?
No, unfortunately, you cannot request a specific delivery date for your order.
How can I stay updated on matsmart's latest discounts and promotions?
You can sign up for the matsmart newsletter or follow them on social media for the latest updates on discounts and promotions.
Where can I find matsmart's terms and conditions?
Matsmart's terms and conditions can be found on their website, under the "Terms & Conditions" link at the bottom of the page.
