Maybelline FAQ

Answers to your most common questions about Maybelline.

Quick, simple, and helpful information at a glance.

What should I do if my Maybelline product arrives damaged or broken?
If your product arrives damaged or broken, please contact Maybelline's customer service team for assistance. They can be reached at 1-800-944-0730 or by filling out the form on this page: https://www.maybelline.com/contact-us.
Why is my Maybelline mascara clumping and not applying evenly?
This could be due to an old or dried out product. Try replacing the mascara and make sure to tightly close the lid after each use to prevent it from drying out.
How do I apply liquid eyeliner for the best results?
For the best results, start at the inner corner of your eye and draw a thin line along your lashline. Then, gradually thicken the line as you reach the outer corner. Check out this tutorial for more tips: https://www.maybelline.com/eye-makeup/eyeliner/liquid-eye-liner-101.
My Maybelline foundation is oxidizing and turning orange on my skin. What can I do?
This may be due to the wrong shade being chosen for your skin tone. Try using a lighter shade or one with different undertones. If the issue persists, please contact Maybelline's customer service team for further assistance.
How often should I replace my Maybelline makeup products?
It is generally recommended to replace liquid or cream products, such as foundation and mascara, every 3-6 months. Powder products can last longer, up to a year or more. Always check the expiration date on the product and replace it if it has passed.
Why does my Maybelline lipstick feel dry and flaky on my lips?
This could be due to dry lips or an expired lipstick. Make sure to moisturize your lips before applying lipstick and check the expiration date on your product. If it has expired, it is best to replace it.
How can I prevent my Maybelline eyeshadow from creasing?
Creasing can occur when there is too much moisture on your eyelids. Make sure to use an eyeshadow primer before applying eyeshadow and avoid applying too much product.
My Maybelline concealer is not covering my dark circles. What can I do?
This could be due to using the wrong shade or not using enough product. Make sure to choose a shade that is slightly lighter than your skin tone and apply enough product to fully cover the dark circles.
Why is my Maybelline blush not showing up on my skin?
This could be due to using the wrong type of brush for application or not applying enough product. Make sure to use a blush brush and build up the color gradually for a natural look.
How can I remove Maybelline waterproof makeup?
To remove waterproof makeup, use an oil-based makeup remover and gently wipe off the product. You can also use micellar water for a gentle and effective removal.
My Maybelline eyebrow pencil keeps breaking. What should I do?
This could be due to using too much pressure when applying or storing the pencil in a warm or humid environment. Try using a lighter hand when applying and store the pencil in a cool, dry place.
How do I choose the right shade of Maybelline foundation for my skin tone?
It is recommended to match the foundation to your jawline instead of your hand. You can also use Maybelline's online shade finder tool for assistance: https://www.maybelline.com/foundation-shade-finder.
Can I mix different shades of Maybelline foundation to create my perfect match?
Yes, you can mix different shades of foundation to create a custom color. Just make sure to mix them on a clean surface and only mix a small amount at a time.
Why is my Maybelline eyeliner smudging throughout the day?
This could be due to oily eyelids or using a low-quality eyeliner. Try using an eyelid primer to control oil and make sure to use a high-quality eyeliner for better staying power.
How do I know if my Maybelline product has expired?
Check the label on the product for the expiration date. If it has passed, it is best to replace the product.
Can I use expired Maybelline products?
It is not recommended to use expired products as they may not perform as intended and can potentially cause skin irritation.
Why is my Maybelline mascara flaking and smudging?
This could be due to an old or dried out product. Try replacing the mascara and make sure to tightly close the lid after each use to prevent it from drying out.
How can I create a natural look with Maybelline products?
To create a natural look, start with a light coverage foundation, add a touch of blush and a neutral eyeshadow, and finish off with a nude lipstick. Check out Maybelline's natural makeup tutorial for more tips: https://www.maybelline.com/makeup-tips/makeup-tutorials/5-minute-natural-makeup-tutorial.
Can I use Maybelline products if I have sensitive skin?
Maybelline products are generally safe for sensitive skin, but as with any product, it is best to do a patch test before use to ensure it does not cause irritation.
How can I prevent my Maybelline lip liner from bleeding?
To prevent bleeding, first apply a lip balm or primer to smooth the lips. Then, use a lip liner to outline your lips and fill them in before applying lipstick.
Why is my Maybelline foundation becoming cakey on my skin?
This could be due to using too much product or applying it over dry skin. Make sure to moisturize your skin before applying foundation and start with a small amount, adding more as needed.
Can I use Maybelline products during pregnancy?
While Maybelline products are generally safe, it is best to consult with a doctor before using any makeup or skincare products during pregnancy.
How do I remove Maybelline matte lipstick without drying out my lips?
To remove matte lipstick without drying out your lips, use an oil-based makeup remover or apply a layer of petroleum jelly to your lips and let it sit for a few minutes before wiping off with a tissue.
Why is there a white cast on my face when I use Maybelline powder?
This could be due to using too much powder or using a powder with the wrong undertones for your skin. Use a light hand when applying powder and opt for a yellow-toned powder if you have warm undertones, or a pink-toned powder if you have cool undertones.
Can I use Maybelline products if I have acne-prone skin?
Maybelline products are generally safe for acne-prone skin, but as with any product, it is best to do a patch test before use to ensure it does not cause irritation or breakouts.
Are Maybelline products tested on animals?
No, May