What is the McGill University error page?
The McGill University error page is a standardized error message that appears when there is a problem accessing a webpage on the McGill University website.
Why did I receive a "404 Not Found" error on the McGill University website?
This error indicates that the webpage you are trying to access does not exist on the server. Double-check the URL or try navigating to the page from the main website.
How do I fix a "500 Internal Server Error" on the McGill University website?
This error indicates a problem with the server or server misconfiguration. Try refreshing the page, clearing your browser cache, or accessing the webpage at a later time.
I cannot log in to my myMcGill account, what should I do?
If you are unable to log in to your myMcGill account, try resetting your password. If the issue persists, contact the IT Service Desk for further assistance.
Can I use my myMcGill account to access library resources?
Yes, your myMcGill account provides access to library resources such as databases, e-books, and journal articles.
Why can't I access a specific library resource through myMcGill?
If you are having trouble accessing a specific resource, make sure you are logged in to your myMcGill account and try accessing the resource from a different browser or device. If the issue persists, contact the library for assistance.
How do I clear my browser cache?
Instructions for clearing your browser cache can vary depending on the browser you are using. You can find step-by-step instructions for different browsers on the McGill University IT Knowledge Base website: https://kb.mcgill.ca/it/clearing_browser_cache
What is the McGill Student Webserver and how do I access it?
The McGill Student Webserver is a tool that allows students to create and publish a personal website. You can access it by logging in to your myMcGill account and clicking on the "Student Web Hosting" link.
I am experiencing technical difficulties with a course on myCourses, what should I do?
If you are having technical difficulties with a course on myCourses, contact the IT Service Desk for assistance. You can also check the myCourses Help website for troubleshooting tips: https://www.mcgill.ca/tls/mycourses/help/troubleshooting
How do I download Microsoft Office 365 for free as a McGill student?
McGill students have access to free downloads of Microsoft Office 365. Follow the instructions on the IT Knowledge Base website to download and install the software: https://kb.mcgill.ca/it/services-essentials/hardware-and-software/software/ms-office-selfsign-365
Why am I unable to access certain online services with my McGill email?
Some online services may not recognize your McGill email as a valid email address. In this case, try using your [email protected] instead.
What should I do if I receive a suspicious email from a McGill email address?
If you receive a suspicious email from a McGill email address, do not click on any links or provide any personal information. Instead, report the email to the IT Service Desk for further investigation.
Can I access Microsoft Teams with my myMcGill account?
Yes, you can access Microsoft Teams with your myMcGill account. Simply log in to your myMcGill account and click on the Microsoft Teams icon.
I am having trouble accessing Microsoft Teams, what should I do?
If you are having trouble accessing Microsoft Teams, try clearing your browser cache or accessing the platform on a different browser or device. If the issue persists, contact the IT Service Desk for assistance.
Is there a recommended internet browser for accessing McGill online services?
While McGill University supports multiple browsers, the recommended browser is Google Chrome.
How do I access my student email account?
You can access your student email account by logging in to your myMcGill account and clicking on the "Email" button on the right-hand side.
Why can't I access a specific library database?
If you are having trouble accessing a specific library database, make sure you are logged in to your myMcGill account and try accessing the database from a different browser or device. If the problem persists, contact the library for assistance.
How do I print on campus using my student account?
To print on campus using your student account, you need to add funds to your print account first. You can do so through the Print Services website: https://www.mcgill.ca/print/
What should I do if I accidentally deleted important files on my myCourses account?
If you accidentally delete important files on your myCourses account, contact the IT Service Desk immediately for assistance.
I am having issues with my wireless connection on campus, what should I do?
If you are having difficulties with your wireless connection on campus, contact the IT Service Desk for assistance. You can also check the IT Knowledge Base for troubleshooting tips: https://kb.mcgill.ca/it/networks?group_id=1
What is the recommended internet speed for online exams on myCourses?
The minimum recommended internet speed for online exams on myCourses is 3Mbps. You can check your internet speed on the Speedtest website: https://www.speedtest.net/
Can I access my McGill email on my mobile device?
Yes, you can access your McGill email on your mobile device by downloading the Outlook app and logging in with your McGill email and password.
Why am I unable to access a specific webpage on the McGill website?
If you are unable to access a specific webpage on the McGill website, try clearing your browser cache or accessing the page from a different browser or device.
How do I access the virtual private network (VPN) for remote access?
To access the VPN for remote access, you need to install the Cisco AnyConnect software. You can find instructions for installation and usage on the IT Knowledge Base: https://kb.mcgill.ca/it/vpn
What should I do if I cannot access a specific resource on the VPN?
If you are unable to access a specific resource on the VPN, contact the IT Service Desk for assistance. You can also consult the troubleshooting tips on the IT Knowledge Base: https://kb.mcgill.ca/it/vpn
Can I access the Course Reserve system from off-campus?
Yes, you can access the Course Reserve system from off-campus by logging in with your myMcGill account.
I am having problems with my billing on Minerva, who should I contact?
If you are experiencing billing issues on Minerva, contact Student Accounts for assistance: https://www.mcgill.ca/student-accounts/contact
