What is medpex?
medpex is an online pharmacy where you can order prescription and non-prescription medications, as well as other health and wellness products.
How do I create an account on medpex?
To create an account on medpex, click on the "Register" button on the top right corner of the website and follow the prompts to enter your personal information and create a password.
Can I order medication without a prescription on medpex?
No, you cannot order prescription medication without a valid prescription from a doctor. However, you can order non-prescription medication and health products without a prescription.
How do I place an order on medpex?
To place an order on medpex, search for the desired product, select the quantity and click on "Buy now." Follow the prompts to complete the order and make a payment.
What forms of payment are accepted on medpex?
medpex accepts payment through PayPal, credit/debit cards, and bank transfer.
Can I cancel or modify an order on medpex?
Once an order has been placed and payment has been completed, you cannot cancel or modify an order.
Is there a minimum order value on medpex?
There is no minimum order value on medpex.
How long will it take for my order to be delivered?
Delivery time can vary depending on your location and the availability of the products. Usually, orders are delivered within 2-4 business days.
What should I do if my order does not arrive within the expected delivery time?
If your order does not arrive within the expected delivery time, please contact our customer service team for assistance.
Are there any shipping fees on medpex?
Yes, there is a flat shipping fee applied to every order.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 14 days of receiving the order for a refund or replacement.
What is your return policy?
Our return policy allows you to return unused and unopened items within 14 days for a refund. However, return shipping fees may apply.
How can I track my order on medpex?
You can track your order by logging into your account and clicking on "Order history." You will also receive a tracking number via email once your order has been shipped.
Can I order medication for someone else on medpex?
Yes, you can order medication for someone else as long as you have a valid prescription from their doctor.
Why was my credit/debit card declined on medpex?
There are various reasons why your credit/debit card may have been declined, such as insufficient funds, expired card, or incorrect billing information. Please check with your bank or try using a different payment method.
How can I contact medpex customer service?
You can contact medpex customer service by phone, email, or through the contact form on our website.
I forgot my password. How can I retrieve it?
To retrieve your password, click on "Forgot password" on the login page and follow the prompts to reset your password.
Can I order medication from other countries on medpex?
No, we only ship medications within Germany.
Are my personal information and medical history secure on medpex?
Yes, medpex takes data privacy and security very seriously. Your personal information and medical history are protected and not shared with third parties.
Can I contact a pharmacist on medpex for medication advice?
No, medpex does not offer medication advice. You should always consult with your doctor or pharmacist for any questions or concerns about your medication.
What should I do if I receive a suspicious or fake medication from medpex?
Please contact our customer service team immediately with the details of the medication you received. We take such issues seriously and will take appropriate action.
Does medpex offer discounts or promotions?
Yes, we offer discounts and promotions regularly. Please check our website or subscribe to our newsletter for updates.
Can I order medication in bulk on medpex?
No, we have a limit on the quantity of medication that can be ordered for safety reasons.
Is it safe to order medication online from medpex?
Yes, it is safe to order medication online from medpex. We follow strict guidelines and regulations to ensure the safety and quality of our products.
Why am I unable to access the medpex website?
There may be temporary technical issues causing the website to be inaccessible. Please try again later or contact our customer service team for assistance.
What should I do if I receive an error message while trying to place an order?
Please note down the error message and try refreshing the page or using a different browser. If the issue persists, please contact our customer service team for assistance.
Are there any products that cannot be ordered on medpex?
Yes, products such as prescription medication or products that require refrigeration cannot be ordered on medpex.
How can I provide feedback about my experience with medpex?
We are always open to feedback from our customers. You can leave a review on our website or contact our customer service team with your feedback.
