Mega FAQ

Answers to your most common questions about Mega.

Quick, simple, and helpful information at a glance.

What is Mega?
Mega is a cloud storage and file sharing service.
How do I sign up for a Mega account?
You can sign up for a Mega account by visiting their website and clicking on the "Register" button.
How much does a Mega account cost?
A basic Mega account is free, but there are also paid subscriptions available for more storage and features.
Can I share files with non-Mega users?
Yes, you can share files with anyone by sending them a download link.
How do I upload files to Mega?
You can upload files to Mega by clicking on the "Upload" button on their website or by using their desktop or mobile app.
What file types can I upload to Mega?
You can upload a variety of file types to Mega, including documents, images, videos, and more.
How much storage space do I have on my Mega account?
A free Mega account includes 15GB of storage space, but you can upgrade to get more.
Why am I receiving an error message when trying to upload a file?
There could be several reasons for this, such as a poor internet connection or the file being too large. Try again later or make sure your file meets Mega's file size limit.
Can I access my Mega account on multiple devices?
Yes, you can access your Mega account from any device with internet access.
How do I delete files from my Mega account?
You can delete files by selecting them and clicking on the "Remove" button or by moving them to the "Rubbish Bin" folder.
What happens if I exceed my storage limit on Mega?
If you exceed your storage limit, you will not be able to upload any more files until you delete some existing files or upgrade to a paid account.
How do I reset my Mega account password?
You can reset your password by clicking on the "Forgot your password?" link on the login page.
Why am I unable to download files from my Mega account?
You may be unable to download files if there is a temporary issue with Mega's servers. Try again later or contact their customer support for assistance.
Can I recover deleted files on my Mega account?
Yes, you can recover files from the "Rubbish Bin" folder within 30 days of deletion. After that, they will be permanently deleted.
How do I change my email address associated with my Mega account?
You can change your email address by logging into your Mega account, clicking on your username, and selecting "Account Settings."
What do I do if I encounter an error while using Mega's desktop or mobile app?
Try clearing your app's cache and data, and if the issue persists, try uninstalling and reinstalling the app. You can also contact Mega's customer support for assistance.
How can I increase my download speed on Mega?
You can increase your download speed on Mega by upgrading to a premium account or using a download manager software.
Can I use Mega for business purposes?
Yes, Mega offers business accounts and team collaboration features.
What is MegaSync?
MegaSync is a desktop app that automatically syncs files between your computer and your Mega cloud storage.
How do I cancel my Mega subscription?
You can cancel your Mega subscription by logging into your account, selecting "Account Settings," and clicking on the "Cancel subscription" button.
Can I access my Mega account offline?
No, you need an internet connection to access your Mega account.
Are my files safe on Mega?
Mega uses encryption to secure user data and has strict privacy policies in place. However, it is always recommended to use complex and unique passwords to further protect your account.
Will my Mega account be deleted if I don't use it for a certain period?
Mega does not have an activity expiration policy, so your account will not be deleted for inactivity.
Can I share password-protected files on Mega?
Yes, you can set a password for files on Mega before sharing them with others.
Is there a file size limit when sharing files on Mega?
Yes, the maximum file size limit for sharing on Mega depends on your account type, but it is generally around 5GB for free accounts.
How do I report a bug or issue with Mega?
You can report bugs or issues by contacting Mega's customer support team or through their community forums.
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