What is Metrolink Trains?
Metrolink Trains is a commuter rail system that operates in Southern California, with service in Los Angeles, Orange, Riverside, San Bernardino, and Ventura counties.
How do I purchase a ticket for Metrolink Trains?
Tickets can be purchased at a ticket vending machine at any Metrolink station, through the Metrolink mobile app, or online at the Metrolink website.
What forms of payment are accepted for purchasing tickets?
Metrolink accepts cash, credit or debit cards, and electronic payment methods like Apple Pay and Google Pay.
Is there a limit on how many tickets I can purchase at once?
No, there is no limit on the number of tickets that can be purchased at one time.
What types of tickets are available on Metrolink Trains?
Metrolink offers one-way, round-trip, 7-day, and monthly passes. There are also special event tickets for specific events or destinations.
How do I use my ticket on Metrolink Trains?
Before boarding the train, validate your ticket by inserting it into the validation machine. Remember to keep your ticket for the duration of your trip as fare inspections may occur.
Can I transfer between Metrolink trains?
Yes, you can transfer between Metrolink trains at designated transfer stations or when connecting to other transit systems.
What do I do if my Metrolink train has been delayed?
You can check the status of your train on the Metrolink website or app. If your train is delayed, Metrolink will post updates and provide estimated arrival times.
Can I bring food and drinks on Metrolink trains?
Yes, you are allowed to bring food and drinks on board Metrolink trains, but please be considerate of others and keep the train clean.
What should I do if I need assistance on board the train?
If you need assistance, you can ask the conductor or any Metrolink employee for help. Metrolink trains are also equipped with emergency call buttons and intercoms for emergencies.
How do I plan my trip on Metrolink Trains?
You can plan your trip on the Metrolink website or app by entering your starting location and destination to view schedules and fare information.
Are there accessible options for passengers with disabilities on Metrolink trains?
Yes, Metrolink offers accessible seating and accommodations for passengers with disabilities. The Metrolink website has more information on accessible travel.
What should I do if I left something behind on the train?
You can contact Metrolink's Lost and Found department at (800) 371-5465 to inquire about your lost item.
What happens if I miss my train on Metrolink?
If you miss your train, you can use your ticket on the next available train. If you have a one-way ticket or a pass with a designated time, you may need to purchase a new ticket.
Why is my credit or debit card not being accepted at the ticket vending machine?
There could be several reasons, such as a technical issue with the machine or an expired or blocked card. You can try using a different card or purchasing your ticket online.
Why won't my ticket scan at the validation machine?
Make sure you have inserted the ticket with the barcode facing up and that the ticket is not damaged or folded. If the ticket still won't scan, ask a Metrolink employee for assistance.
What do I do if the train I'm on is experiencing mechanical issues?
In the event of a mechanical issue, the train may be delayed or stopped at a station. Stay calm and follow instructions from train personnel. The Metrolink website or app will have updates on the train status.
Why is the train I'm on suddenly stopping between stations?
This could be due to a track maintenance issue or signal problem. The train may resume service after a brief stop, or there may be a delay. Stay calm and follow instructions from train personnel.
Why does my mobile ticket have an error message when I try to use it?
There could be an issue with your internet connection or the ticket scanning process. Make sure you have a stable internet connection and try again. If the issue persists, contact Metrolink customer service.
Why is my train delayed due to police activity?
Train delays due to police activity are unfortunately out of Metrolink's control. It could be due to an ongoing investigation or safety concerns. Metrolink will provide updates on the situation and do its best to resume service as soon as possible.
What should I do if there is an emergency on board the train?
Stay calm and alert the conductor or call 911 if necessary. The train is equipped with emergency call buttons and intercoms for emergencies.
Why is my train delayed due to weather?
Severe weather conditions such as high winds, heavy rain, or extreme heat may cause delays for safety reasons. Metrolink will provide updates on the situation and do its best to resume service as soon as possible.
Where can I find information on train schedules and fares?
You can find train schedules and fares on the Metrolink website or app.
Why can't I find my desired destination on the Metrolink website?
Metrolink only services select cities and destinations in Southern California. If your desired destination is not available, you may need to consider alternative transportation options.
Can I bring my bike on Metrolink trains?
Yes, you can bring your bike on board Metrolink trains. However, bike capacity is limited, and bikes must be stored in designated areas.
Why is the train I'm on disrupting broadcasts on the radio or TV?
Metrolink trains use radio frequencies to communicate, which may cause disruption to nearby radio or TV signals. This is temporary and should not cause long-term interference.
How can I stay updated on Metrolink news and updates?
You can sign up for email or text alerts on the Metrolink website or follow Metrolink on social media for news and updates.
