Michigan.gov FAQ

Answers to your most common questions about Michigan.gov.

Quick, simple, and helpful information at a glance.

What should I do if I receive a "File not found" error when trying to access my Michigan state tax return?
Make sure you are using the correct login credentials and try clearing your browser's cache. If the issue persists, contact the Michigan Department of Treasury for further assistance.
I received an error message stating "Payment not processed" when trying to pay my property taxes online. What does this mean?
This could mean that there was an issue with the payment processing system. Contact your local treasurer's office for help or try again at a later time.
How can I fix the "Invalid login credentials" error when trying to access my Michigan driver's license online?
Double-check that you are using the correct login credentials and try resetting your password if needed. If the issue continues, contact the Michigan Secretary of State's office for assistance.
What should I do if the Michigan e-Filing system displays a "Submission rejected" error when I try to file my state taxes?
This could mean that there was an error or mistake in your tax return. Check for any missing or incorrect information and make corrections before re-submitting. If you are still having trouble, contact the Michigan Department of Treasury.
I received an "Invalid or expired security code" error when trying to activate my Michigan Medicaid card. How do I resolve this?
Make sure you are using the most recent security code provided to you and that it has not expired. If you continue to experience issues, contact your local Department of Health and Human Services office for assistance.
How do I fix a "DNS server not responding" error when trying to access a Michigan government website?
This is typically an issue with your internet connection. Try restarting your router or contacting your internet service provider for further assistance.
What should I do if I receive an error saying "Application cannot be processed due to invalid enrollment status" when applying for a Michigan state job?
This could mean that you are not eligible for the job or there was an error in your application. Double-check the job requirements and your application information before contacting the Michigan Civil Service Commission for help.
I'm getting a "System overload" error when trying to file my unemployment claim online. How can I fix this issue?
This usually means that the system is experiencing high traffic. Try filing your claim at a different time or contacting the Michigan Unemployment Insurance Agency for assistance.
What should I do if I receive a "Page not found" error when trying to access the Michigan Department of Corrections Offender Search?
This could mean that the website is down or there is an issue with the search function. Try again at a later time or contact the Michigan Department of Corrections for help.
How can I fix a "Server error" message when trying to access the Michigan Student Aid website?
This may indicate a temporary system issue. Try clearing your browser's cache and cookies or try accessing the website from a different browser. If the issue persists, contact the Michigan Department of Treasury for assistance.
I received a "Duplicate CHARS payment" error when trying to pay my Michigan State Housing Development Authority mortgage. What does this mean and what should I do?
This could indicate that your payment was already processed or that your account has already been charged. Contact the Michigan State Housing Development Authority for clarification or assistance.
How do I resolve an "Unsupported file type" error when trying to submit documents in the Michigan Health Professional Recovery Program?
Make sure the document you are trying to submit is in a supported file format (PDF, JPEG, etc.) and is not too large. If the file is supported and the issue persists, contact the Michigan Department of Licensing and Regulatory Affairs for assistance.
What should I do if I receive a "Dialing not available" error when trying to call 911 on my Michigan cell phone?
This could mean that your phone is out of range or has poor service. Move to a location with better service or try using a different phone. If you are still unable to call 911, contact your cell phone provider for help.
I received a "File missing or corrupt" error when trying to open a document in the Michigan Court of Appeals. How can I fix this?
This could mean that the file is damaged or that there was an error during the upload process. Try downloading the file again or contacting the Michigan Court of Appeals for assistance.
How can I fix a "Booking delay" error when trying to book a camping site at a Michigan state park?
This could mean that all available camping sites are currently booked. Try booking for a different date or contacting the Michigan Department of Natural Resources for further assistance.
What should I do if the Michigan Voter Information Center website displays a "Record not found" error when I search for my voter registration?
This could mean that you are not registered to vote or there was a mistake in your registration information. Verify your registration status with your local clerk's office or contact the Michigan Secretary of State for help.
I received an "Invalid format" error when trying to upload my resume to a job posting on the Pure Michigan Talent Connect website. How do I resolve this issue?
Make sure your resume is in PDF or Microsoft Word format and is not corrupted. If the issue continues, contact the Michigan Department of Labor and Economic Opportunity for assistance.
How do I fix a "Security threat detected" error when trying to access the Michigan Unclaimed Property website?
This could be a false alarm from your antivirus software. Temporarily disable your antivirus and try accessing the website again. If the issue persists, contact the Michigan Department of Treasury for help.
What should I do if I receive a "Cannot process your request at this time" error when trying to renew my Michigan vehicle registration online?
This could mean that there is a system issue or that your vehicle is not eligible for online renewal. Try again at a later time or contact the Michigan Secretary of State for assistance.
I received a "Login failed - session expired" error when trying to log into my Michigan Bridge Card account. How do I resolve this issue?
Your session may have timed out due to inactivity. Try logging in again or contact the Michigan Department of Health and Human Services for assistance.
What should I do if I receive a "Duplicate submission" error when trying to submit a Michigan Works! job request?
This could mean that your request has already been processed or that there was an error in your submission. Contact your local Michigan Works! office for assistance.
How can I fix an "AWS service issue" error when trying to access the Michigan Electronic Grant System website?
This is likely an issue with the hosting server. Try accessing the website at a different time or contact the Michigan Department of Health and Human Services for further assistance.
What should I do if I receive a "404 Not Found" error when trying to access the Michigan Department of Health and Human Services website?
This could mean that the specific page has been moved or removed. Try searching for the information on the website's homepage or contact the Michigan Department of Health and Human Services for help.