What is MidAmerican Energy?
MidAmerican Energy is an energy company that provides electricity and natural gas services to customers in western and central United States.
How do I report a power outage?
You can report a power outage by calling us at 1-888-427-5632 or by logging into your online account and submitting a service request.
Why is my power bill higher than usual?
There could be various reasons for a higher than usual power bill, including changes in weather, increased energy usage, or an error in meter readings. Please contact us to discuss your bill and we can help you understand the charges.
How do I pay my MidAmerican Energy bill?
You can pay your bill online, by phone, through auto pay, by mail, or in person at one of our payment locations. For more information, visit our website's payment options page.
I'm unable to access my online account. What should I do?
If you're having trouble logging into your online account, please try resetting your password. If that doesn't work, contact our customer service for further assistance.
My electricity is out but my neighbors' isn't. What should I do?
Please check your circuit breaker to make sure it hasn't tripped. If that's not the issue, report the outage to us by calling 1-888-427-5632.
What should I do if I smell natural gas?
Leave the area immediately, and then call us at 1-800-595-5325 or 911. Do not use any electrical switches or devices, and don't try to find the source of the leak yourself.
Why am I experiencing low water pressure?
Low water pressure can be caused by various factors, such as a broken water main, a closed valve, or a clogged pipe. Please contact us to report the issue and we will send someone to investigate.
How can I request a new meter or upgrade an existing one?
You can request a new meter or upgrade an existing one by filling out a service request form on our website or by calling our customer service number.
Why am I receiving a late payment notice when I paid my bill on time?
Please check your bill for any outstanding balances or late fees that may have been applied. If you still have questions about your bill, please contact our customer service.
I'm moving homes and need to transfer my MidAmerican Energy services. How can I do this?
You can transfer your services by calling our customer service or by filling out a service request form on our website. We recommend doing this at least two weeks before your move-in date.
I found a downed power line. What should I do?
Stay at least 30 feet away from the power line and call us immediately at 1-888-427-5632 or 911.
How can I view my usage history?
You can view your usage history by logging into your online account and accessing the "Usage" section. Here, you can see your daily and hourly energy usage and compare it to previous periods.
My power is out but there are no reported outages in my area. What should I do?
Please check your circuit breaker to make sure it hasn't tripped. If that doesn't solve the issue, report the outage to us by calling 1-888-427-5632.
How can I start or stop service for my rental property?
You can start or stop service for your rental property by filling out a service request form on our website or by calling our customer service number.
I'm interested in making my home more energy efficient. Where can I find resources and tips?
You can find energy-saving tips and resources on our website, including information on energy-efficient appliances and home upgrades. You can also schedule a home energy audit to determine potential energy-saving opportunities.
I've received notification about a planned outage in my area. How can I prepare for this?
We apologize for any inconvenience this may cause. You can prepare for a planned outage by ensuring you have a backup power source, such as a generator, and that you have unplugged any sensitive electronic devices.
I have a medical condition that requires uninterrupted power. What should I do?
Please make sure to enroll in our medical alert program and provide us with information about your condition. You can also purchase a backup generator or battery backup for your medical equipment.
Can I switch to paperless billing?
Yes, you can switch to paperless billing by logging into your online account and selecting the paperless billing option. This will save you time and paper by receiving your bills via email.
I'm having trouble paying my bill. What should I do?
We understand that sometimes unexpected circumstances can make it difficult to pay your bill. Please contact our customer service to discuss payment arrangements or assistance programs that may be available to you.
How can I check the status of my service request?
You can check the status of your service request by logging into your online account and checking the "Service Requests" section. You can also call our customer service for updates.
My power is flickering. What should I do?
Flickering lights can indicate a problem with your electrical system. Please check your circuit breaker and contact us if the issue persists.
Why is my heating or cooling system not working properly?
There could be various reasons for your heating or cooling system not working properly, such as a dirty filter or a malfunctioning thermostat. Please refer to your system's manual or contact a professional for assistance.
How do I read my meter?
You can refer to our meter reading guide on our website for step-by-step instructions on how to read your meter. If you're still unsure, please contact us for help.
How can I request street light repairs?
You can request street light repairs by filling out a service request form on our website or by calling our customer service number. Please provide the location and type of issue (e.g. light out, flickering, etc.).
Is there an outage map available to check current outages in my area?
Yes, you can view our outage map on our website to check for any reported outages in your area. It is updated in real-time.
