Midco FAQ

Answers to your most common questions about Midcontinent.

Quick, simple, and helpful information at a glance.

What is Midcontinent?
Midcontinent, also known as Midco, is a regional cable television, internet, and phone provider serving parts of North Dakota, South Dakota, Minnesota, Wisconsin, and Kansas.
What should I do if my Midcontinent TV is not working?
First, check all of the cables and connections to ensure they are secure. If that doesn't work, try resetting your TV receiver by unplugging it for 30 seconds and then plugging it back in. If the issue persists, contact Midcontinent customer service for further assistance.
How do I set up my Midcontinent internet?
To set up your Midcontinent internet, follow the instructions provided in your installation kit or call customer service for assistance.
Why is my Midcontinent internet slow?
There could be various reasons for slow internet speeds, such as outdated equipment, heavy internet traffic, or issues with the network. Try resetting your modem and router, and if the issue persists, contact customer service for further assistance.
How do I change my Midcontinent internet password?
You can change your internet password by logging into your Midco account and updating your password in the account settings. If you need further assistance, contact customer service.
Can I use my own modem with Midcontinent internet service?
Yes, you can use your own modem with Midcontinent internet service as long as it is compatible with their network. Check their list of approved modems or contact customer service for more information.
How do I access my Midcontinent email account?
You can access your Midcontinent email account by going to their website and clicking on "Log In" at the top right corner. Enter your email address and password to log in.
What should I do if I cannot access my Midcontinent email account?
Try resetting your password or contacting customer service for assistance.
I am getting an error message when trying to access my Midcontinent email. What does it mean?
The error message could be due to various reasons, such as an incorrect password, server issues, or an outdated browser. Try resetting your password, using a different browser, or contacting customer service for further assistance.
How do I set up my Midcontinent voicemail?
To set up your Midcontinent voicemail, dial *86 from your phone and follow the prompts. You can also set up voicemail online through your Midco account.
Why am I not receiving any voicemail notifications?
This could be due to a variety of reasons, such as a full mailbox, outdated voicemail settings, or issues with your phone. Try clearing out your mailbox and checking your voicemail settings. If the issue persists, contact customer service for further assistance.
How do I troubleshoot my Midcontinent phone service?
Check all of your phone connections and cables to ensure they are secure. If the issue persists, try unplugging your phone for 30 seconds and then plugging it back in. If you continue to experience issues, contact customer service for assistance.
Can I get caller ID on my Midcontinent phone?
Yes, caller ID is available for Midcontinent phone customers. Contact customer service if it is not currently included in your plan.
My Midcontinent phone is not working. What should I do?
First, check your phone connections and cables to ensure they are secure. Then, try resetting your phone by unplugging it for 30 seconds and plugging it back in. If the issue persists, contact customer service for further assistance.
How do I pay my Midcontinent bill?
You can pay your Midcontinent bill online through your Midco account, by phone, or by mail. Check your billing statement for specific payment options.
My Midcontinent bill seems higher than usual. Why?
Your bill may be higher due to additional charges or fees, such as late fees, equipment fees, or taxes. Check your billing statement for a breakdown of charges or contact customer service for more information.
What should I do if I am experiencing an outage in my area?
Check the Midcontinent website or social media pages for any reported outages in your area. If there is no reported outage, try resetting your equipment and then contact customer service for further assistance.
How do I cancel my Midcontinent service?
To cancel your Midcontinent service, contact customer service and inform them of your request. You may also be required to return any equipment or pay any outstanding balances.
Can I change my Midcontinent service plan?
Yes, you can change your Midcontinent service plan by logging into your Midco account and selecting the option to "Change my services". You can also contact customer service for assistance.
How do I upgrade my Midcontinent TV package?
To upgrade your Midcontinent TV package, log into your Midco account and select the option to "Upgrade or Change My Services". You can also contact customer service for assistance.
Why am I having trouble accessing certain channels on my Midcontinent TV?
This could be due to various reasons, such as an unpaid balance, a technical issue, or a blackout. Contact customer service for further assistance.
I am seeing a "Not Authorized" message on my Midcontinent TV. What does it mean?
This message usually appears when you are trying to access content that is not included in your TV package. Contact customer service if you think this message is in error.
How do I reset my parental controls on Midcontinent TV?
You can reset your parental controls by logging into your Midco account and going to the TV settings. If you need further assistance, contact customer service.
I am unable to access On Demand content on my Midcontinent TV. What should I do?
This could be due to a technical issue or an unpaid balance. Try resetting your TV receiver and if the issue persists, contact customer service for further assistance.
How do I access my Midcontinent online account?
You can access your Midcontinent online account by going to their website and clicking on "Log In" at the top right corner. Enter your account number and password to log in.
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