What is mississippipower?
Mississippipower is a utility company that provides electricity to customers in Mississippi.
How do I report a power outage?
You can report a power outage by calling Mississippipower's customer service at 1-800-487-3275, or by using the online outage map on their website.
Why is my power bill higher than usual?
There are a few reasons why your power bill may be higher than usual, such as an increase in energy usage due to hot/cold weather, changes in your rate plan, or a change in the price of electricity. If you have questions about your bill, you can contact Mississippipower's customer service.
I am moving. How do I transfer my service?
You can transfer your service by calling Mississippipower's customer service at 1-800-487-3275. They will need your new address and move-in date to set up your new service.
Why is my electricity meter not working?
Your electricity meter may not be working due to a technical issue or damage. Contact Mississippipower's customer service for assistance.
How do I pay my bill online?
You can pay your bill online by logging into your Mississippipower account on their website and selecting the payment option.
My power is out, but my neighbor's isn't. What should I do?
If your power is out but your neighbors still have power, it could be caused by a localized issue. Report the outage to Mississippipower's customer service for assistance.
I need to update my contact information. How do I do that?
You can update your contact information by logging into your Mississippipower account on their website or by calling their customer service.
Can I set up an automatic bill payment?
Yes, you can set up automatic bill payment through Mississippipower's website or by calling their customer service.
How can I save energy and lower my electricity bill?
Mississippipower offers tips and resources for energy efficiency on their website. You can also contact their customer service for personalized recommendations.
I smell gas in my home. What should I do?
If you smell gas in your home, leave immediately and call Mississippipower's emergency hotline at 1-800-487-3275. Do not use any electrical devices or light switches until you are safely outside.
Why am I experiencing frequent power outages?
Frequent power outages could be caused by various factors, such as severe weather, equipment malfunctions, or a problem with your home's wiring. Contact Mississippipower's customer service for assistance.
Do I need to be home for Mississippipower to read my meter?
No, you do not need to be home for Mississippipower to read your meter. They have automated meter reading technology, so physical readings are not necessary.
How do I report a downed power line?
If you see a downed power line, stay away and call Mississippipower's emergency hotline at 1-800-487-3275 immediately. Do not touch or approach the line.
I am having trouble logging into my account. What should I do?
If you are having trouble logging into your Mississippipower account, you can reset your password or contact their customer service for assistance.
Can I switch to renewable energy with Mississippipower?
Yes, Mississippipower offers a renewable energy program for customers. Contact their customer service for more information.
I am having trouble paying my bill. What should I do?
If you are having trouble paying your bill, you can contact Mississippipower's customer service for assistance. They may be able to offer a payment plan or other solutions.
How do I sign up for paperless billing?
You can sign up for paperless billing by logging into your Mississippipower account on their website and selecting the option to go paperless.
Why is my power flickering?
Power flickering can be caused by a few different factors, including weather conditions, a problem with a nearby transformer, or an overloaded circuit. Contact Mississippipower's customer service if the issue persists.
Can I request a budget billing plan?
Yes, you can request a budget billing plan by contacting Mississippipower's customer service. This plan averages your energy use over a 12-month period, making your payments more consistent.
How do I start or stop service if I am a landlord?
Landlords can start or stop service for their tenants by calling Mississippipower's customer service and providing the necessary information.
I am experiencing a power surge in my home. What should I do?
If you are experiencing a power surge, unplug all electronic devices and appliances and turn off your breaker. Contact Mississippipower's customer service for assistance.
How do I report a streetlight outage?
You can report a streetlight outage by filling out an online form on Mississippipower's website, or by calling their customer service.
Can I get a credit on my account if my power is out for an extended period?
Mississippipower typically does not offer credits for outages caused by severe weather or other uncontrollable factors. However, if the outage was due to a problem on their end, you may be eligible for a credit. Contact their customer service for more information.
How do I request an extension on my bill?
You can request an extension on your bill by contacting Mississippipower's customer service before your payment is due. Keep in mind that late fees may still apply.
How do I protect my home from power surges?
You can protect your home from power surges by using surge protectors, unplugging devices during a storm, and ensuring your wiring is up to code. Contact Mississippipower's customer service for more information.
Can I request an energy audit for my home?
Yes, Mississippipower offers free energy audits for customers. Contact their customer service to schedule an appointment.
