What is Moava?
Moava is a cloud-based management platform for businesses, designed to improve efficiency and streamline operations.
How do I log into Moava?
To log into Moava, go to the login page and enter your username and password. If you do not have an account, you can request one from your company's Moava administrator.
How can I reset my Moava password?
If you have forgotten your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password.
Why am I getting a "Login Failed" error message?
This error usually means that the username or password entered is incorrect. Double-check your login credentials and try again.
I am unable to access certain features in Moava, what should I do?
This may be due to the level of access granted by your company's Moava administrator. Contact them to request access to the feature you need.
Can I access Moava on my mobile device?
Yes, Moava is accessible on both iOS and Android devices through the Moava mobile app.
How do I create a new user account on Moava?
Only the Moava administrator for your company can create new user accounts. Contact them to request a new account.
Why am I being prompted to update my Moava software?
Moava regularly releases updates to improve the software's functionality and security. It is recommended to always use the latest version.
What is the maximum file size I can upload to Moava?
The maximum file size for uploads on Moava is 100 MB.
How do I delete a file or folder on Moava?
To delete a file or folder, select it and click on the trash can icon. Note that this action cannot be undone.
I am receiving an "Access Denied" message when trying to view a file, what does this mean?
This means you do not have the necessary permissions to access the file. Contact the file's owner or the Moava administrator for access.
Can I share files with people outside of my organization?
Yes, you can share files with external users by creating a guest account and granting them access to specific files or folders.
How do I customize my Moava settings?
To customize your Moava settings, go to the "Settings" section and make changes according to your preferences.
Is there a limit to the number of users in my Moava account?
Yes, the limit for the number of users is determined by your company's subscription plan.
Can I track changes made to a file in Moava?
Yes, you can view version history and previous versions of a file in the file's details.
How do I search for a specific file or folder in Moava?
You can use the search bar at the top of the screen to search for files or folders by name, tag, or keyword.
Why am I getting an "Invalid File Type" error message when trying to upload a file?
This error message means that the file you are trying to upload is not supported by Moava. Refer to the list of supported file types or contact the Moava support team for assistance.
How can I get technical support for Moava?
If you encounter any technical issues or have questions about Moava, you can contact the support team through the "Help" section of the platform.
Is there a way to organize my files and folders in Moava?
Yes, you can create folders and subfolders to organize your files according to your preference.
Can I access Moava offline?
No, Moava is a cloud-based platform and requires an internet connection to access its features.
How secure is Moava?
Moava has robust security measures in place to protect user data and information. It also regularly undergoes security testing and is compliant with industry standards.
Can I integrate Moava with other software or platforms?
Yes, Moava offers integrations with various apps and software. Check the "Integrations" section for available options.
I accidentally deleted a file, can I recover it?
Yes, you can restore deleted files from the "Trash" section within 30 days of deletion.
How do I check my storage usage on Moava?
Your account's storage usage can be viewed in the "Storage" section of the platform.
How often does Moava back up my files?
Moava performs daily backups of user data to ensure data integrity and minimize the risk of data loss.
Can I restrict access to certain files or folders in Moava?
Yes, you can set access permissions for each file or folder to limit who can view or edit them.
Why am I unable to preview a file in Moava?
This may be due to the file format not being supported for preview. Contact the Moava support team for further assistance.
