What is Moneris?
Moneris is a leading payment processing company that provides services for businesses to accept credit, debit, and other forms of electronic payments.
How do I set up a Moneris account?
You can set up a Moneris account either online or by contacting their customer service team.
What types of payments can Moneris accept?
Moneris can accept credit, debit, and gift card payments from major providers such as Visa, Mastercard, American Express, and Discover.
How do I integrate Moneris with my website?
You can integrate Moneris with your website by using their API or by installing a plugin for your chosen e-commerce platform.
What type of security measures does Moneris offer?
Moneris offers secure encryption and tokenization to protect sensitive customer information and prevent fraud.
Can I accept payments from international customers with Moneris?
Yes, Moneris can process payments from international customers as long as the card is issued by a major provider.
What is the transaction fee for using Moneris?
The transaction fee may vary depending on your business type and the services you choose. It is best to contact Moneris directly for an accurate quote.
How long does it take for funds to be deposited into my account?
Typically, it takes 2-3 business days for funds to be deposited into your account. However, this may vary depending on your bank and card provider.
Can I cancel a transaction with Moneris?
Yes, you can cancel a transaction with Moneris within 24 hours of processing it. After 24 hours, you will need to contact their customer service team for assistance.
What should I do if a customer's card is declined?
The best course of action would be to ask the customer to try a different card or contact their card provider for further assistance.
How can I check my transaction history with Moneris?
You can log into your Moneris account to access your transaction history or use their reporting tools to generate reports.
I can't access my Moneris account, what should I do?
If you are having trouble accessing your Moneris account, you can reset your password or contact their customer service team for assistance.
What is the maximum amount I can process with Moneris?
The maximum amount you can process with Moneris may vary depending on your business type and services. It is best to contact Moneris for more information.
What is the chargeback process with Moneris?
A chargeback occurs when a customer disputes a transaction. Moneris will typically conduct an investigation and determine if the chargeback is valid. You will then have the opportunity to respond to the chargeback and provide evidence to support your case.
What does "transaction not found" mean?
"Transaction not found" usually means that the transaction has not been processed or has been canceled. If you have any concerns, it is best to contact Moneris for more information.
How do I update my payment information with Moneris?
You can update your payment information by logging into your Moneris account or contacting their customer service team.
Does Moneris offer customer support?
Yes, Moneris has a dedicated customer service team available for assistance with any questions or issues you may have.
What is a terminal error?
A terminal error occurs when there is an issue with the terminal device, such as a connectivity issue or a malfunction. Try troubleshooting the terminal or contact Moneris support for assistance.
What is a gateway error?
A gateway error occurs when there is an issue with the communication between your payment gateway and Moneris. Try troubleshooting the connection or contact Moneris for assistance.
How do I cancel my Moneris account?
You can cancel your Moneris account by contacting their customer service team and requesting to close your account.
Can I use Moneris with my mobile device?
Yes, Moneris offers a mobile app that allows you to process payments on the go.
What is a CVV code and where can I find it?
A CVV code is a 3-digit security code found on the back of most credit and debit cards. It is typically located near the signature strip.
Can I send refunds to my customers with Moneris?
Yes, you can issue refunds to customers by logging into your Moneris account and selecting the "refund" option for the specific transaction.
How do I change my billing information with Moneris?
You can change your billing information by logging into your Moneris account or contacting their customer service team.
What should I do if I receive a suspicious transaction notification from Moneris?
If you receive a suspicious transaction notification from Moneris, it is best to contact their customer service team immediately for assistance.
Where can I find Moneris's terms and conditions?
You can find Moneris's terms and conditions on their website or by contacting their customer service team for a copy.
