What is Mouseflow?
Mouseflow is a website analytics tool that tracks user behavior and provides heatmaps, click maps, visitor recordings, and other data to help website owners improve user experience.
How does Mouseflow record user behavior?
Mouseflow uses a tracking script that is installed on the website to capture user interactions, such as clicks, mouse movements, scrolling, and form fills.
Why am I not seeing any data in my Mouseflow account?
If you recently installed Mouseflow on your website, it may take some time for data to accumulate. Make sure the tracking script is correctly installed and try clearing your browser cache. If the problem persists, contact Mouseflow support for further assistance.
Can I use Mouseflow on a website with a password-protected area?
Yes, you can install Mouseflow on password-protected pages. However, make sure to set up any necessary exclusions to prevent recording sensitive information.
How can I exclude certain elements from being recorded by Mouseflow?
You can use the DOM exclusion feature in Mouseflow to exclude specific elements, such as form fields or buttons, from being recorded.
Is Mouseflow compatible with all browsers?
Mouseflow supports most modern browsers, including Chrome, Firefox, Safari, and Edge. However, some features, such as session replay, are not available on certain browsers.
How can I access visitor recordings in Mouseflow?
To view visitor recordings, go to your Mouseflow dashboard and click on the Recordings tab. From there, you can filter and search for specific recordings.
Can I limit the number of recordings stored in my Mouseflow account?
Yes, you can set a limit for the number of recordings stored in your account to manage storage space.
Why am I seeing duplicate recordings in my account?
Mouseflow may record the same visit multiple times if a user revisits the website within the same session. You can enable the Unique Visits filter to avoid duplicate recordings.
How do I interpret heatmaps in Mouseflow?
Heatmaps show visual representations of where users clicked or scrolled the most on a webpage. The warmer the color, the more clicks or activity in that area.
Can I track mobile and tablet users with Mouseflow?
Yes, Mouseflow is compatible with most mobile and tablet devices.
Why do I see fewer recordings on mobile devices compared to desktop?
Some mobile devices may use low-power mode or have limited internet connectivity, which can result in fewer sessions being recorded.
Can I track users on multiple domains with one Mouseflow account?
Yes, you can track multiple domains by adding all of them under one project in Mouseflow.
How can I share data or reports with my team?
You can share data and reports with others by creating a custom user group and giving them access to your Mouseflow account.
How can I export data from Mouseflow?
You can export heatmaps, session replay recordings, and other data as CSV or Excel files directly from your Mouseflow account.
Why am I receiving an error message when trying to install the Mouseflow tracking code?
The most common cause of installation errors is incorrect placement of the tracking code. Double check that the code is placed within the tags of your websites HTML.
Why am I getting a Tracking Code Not Initialized error on my website?
This error may occur if JavaScript is disabled or blocked on the browser of the user visiting your website. Make sure to ask visitors to enable JavaScript to ensure accurate tracking.
How do I exclude my own activity from being recorded in Mouseflow?
You can use your IP address to exclude your own activity from being recorded in Mouseflow. To do this, go to your Mouseflow dashboard, click on Settings, and under User Settings select Exclude IP address.
Can I pause or stop Mouseflow tracking on my website?
Yes, you can disable tracking by pausing or stopping your active campaigns in Mouseflows Campaign Overview section.
How can I boost website speed when using Mouseflow?
To minimize any potential impact on website speed, make sure to enable Mouseflows caching and asynchronous loading options. Also, limit the number of concurrent sessions to reduce the load on your website.
Can I customize the look and feel of Mouseflows feedback and survey widgets?
Yes, you can customize the color, text, and position of feedback and survey widgets in your Mouseflow settings.
Is my data safe and secure with Mouseflow?
Yes, Mouseflow uses various security measures to ensure the safety of your data. For more information, see Mouseflows privacy policy.
Why is there a delay in data appearing in my Mouseflow account?
Data may take some time to appear in your account due to factors such as network latency or high traffic volume.
Can I delete data or recordings from my Mouseflow account?
Yes, you can delete individual recordings or data sets from your Mouseflow account. However, this action cannot be undone, and the data will be permanently deleted.
How can I cancel my Mouseflow subscription?
To cancel your subscription, go to your Mouseflow dashboard, click on Settings, and under User Settings, select Cancel Subscription. Your subscription will be canceled at the end of your current billing cycle.
How can I contact Mouseflow support for further assistance?
You can contact Mouseflow support by submitting a support ticket through your Mouseflow account or emailing [email protected]. You can also check out their support resources, such as help articles and videos, for self-help options.
