What is Moviepass?
Moviepass is a subscription service that allows members to watch movies in theaters for a monthly fee.
How do I sign up for Moviepass?
You can sign up for Moviepass through their website or mobile app.
What formats of movies are covered by Moviepass?
Moviepass covers standard 2D movies, but not 3D, IMAX, or other premium formats.
What is the cost of Moviepass?
Moviepass currently offers plans starting at $9.95 per month.
How many movies can I watch with Moviepass per month?
Moviepass offers unlimited movies per month for members.
Can I watch the same movie more than once with Moviepass?
No, Moviepass currently only allows one viewing of a movie per title.
How do I check-in to a movie with Moviepass?
You can check-in to a movie through the Moviepass app by selecting the movie and theater you are attending.
Can I use my Moviepass at any theater?
Moviepass can be used at participating theaters listed in the app.
What happens if I forget to check-in to a movie but still use my Moviepass card?
Your account may be flagged for misuse and future check-ins may be affected.
Can I cancel my Moviepass subscription at any time?
Yes, you can cancel your Moviepass subscription at any time without penalty.
What is the refund policy for Moviepass?
Moviepass does not offer refunds for monthly subscription fees.
Why is my Moviepass card not working at the theater?
Your Moviepass card may not work if the theater does not support the service or if there are issues with your account.
I received an error message while using my Moviepass card. What does it mean?
Error messages may indicate a problem with your account, a technical issue, or that the theater is not supported by Moviepass.
How can I contact Moviepass customer service?
You can reach Moviepass customer service through the app or by emailing [email protected].
What should I do if I have been charged incorrectly for my Moviepass subscription?
Contact Moviepass customer service with details about the incorrect charge to have it resolved.
Can I use my Moviepass outside of the United States?
No, Moviepass is currently only available for use in the United States.
I am trying to check-in to a movie but the app says there are no showings available. Why?
This could be due to the movie being sold out or not currently playing at the theater.
Are there any restrictions on which movies I can watch with Moviepass?
Some theaters may have restrictions on certain movies that can be watched with Moviepass. Check with the theater directly for any restrictions.
Do I need to keep my Moviepass card after I have checked-in to a movie?
Yes, you will need your Moviepass card to present to the theater before entering.
What happens if I lose or forget my Moviepass card?
You can request a replacement card through the app, but there may be a fee for a replacement.
Can I use my Moviepass for special events or screenings?
Moviepass does not cover special events or screenings, only standard movies.
How can I update my payment information for Moviepass?
You can update your payment information through the app or website.
I am an annual subscriber, can I upgrade to a different plan?
No, annual subscribers are locked into their current plan for the duration of the contract.
I received a notification about needing to submit a photo of my ticket stub. Why?
Moviepass may randomly request a photo of your ticket stub for verification purposes.
Can I use my Moviepass with a movie I pre-ordered tickets for?
No, you can only use Moviepass for same-day movie showings.
How can I update my email address for my Moviepass account?
You can update your email address through the app or website.
I am trying to log in to my Moviepass account but it says my email is not recognized. What should I do?
Try resetting your password or contact Moviepass customer service for further assistance.
