MUBI FAQ

Answers to your most common questions about MUBI.

Quick, simple, and helpful information at a glance.

What is MUBI?
MUBI is a streaming service that offers a curated selection of independent, classic, and international films.
How do I sign up for MUBI?
You can sign up for MUBI by creating an account on their website or downloading the app and following the prompts.
Is MUBI available in my country?
MUBI is available in over 190 countries. You can check their availability in your country on their website.
How much does MUBI cost?
The cost of MUBI differs depending on your country. You can check the pricing on their website or in the app.
How can I cancel my MUBI subscription?
You can cancel your MUBI subscription by going to your account settings and selecting the cancellation option.
Can I watch MUBI offline?
Yes, MUBI allows users to download films to watch offline on their mobile devices.
Why am I experiencing buffering while streaming on MUBI?
Buffering issues can be caused by a slow internet connection or high traffic on the MUBI server. Try lowering the video quality or restarting your device and internet connection.
How can I report a technical issue with MUBI?
You can report technical issues by filling out the form on their website or contacting their customer support team through their website or app.
Why can't I find a certain film on MUBI?
MUBI curates a rotating selection of films, so certain films may not be available at certain times. You can also check their "Leaving Soon" section to see if the film will be removed from their library soon.
Can I change my password on MUBI?
Yes, you can change your password by going to your account settings and selecting the change password option.
How can I request a film to be added to MUBI?
You can request a film by sending an email to [email protected] with the film title and any other relevant information.
Why am I getting a "content unavailable" error on MUBI?
This error may occur if the film is not available in your country or if there is a licensing issue. You can contact MUBI's customer support for further assistance.
Can I watch MUBI on multiple devices?
Yes, you can watch MUBI on up to 5 different devices with one account.
How can I change my email address associated with my MUBI account?
You can change your email address by going to your account settings and selecting the change email option.
Why is my MUBI app not working?
Try restarting your device or updating the app to the latest version. If the issue persists, contact MUBI's customer support.
Can I watch MUBI on my smart TV?
Yes, MUBI is available on a variety of smart TVs such as Samsung, LG, and Apple TV.
How can I update my payment information on MUBI?
You can update your payment information by going to your account settings and selecting the update payment option.
Why is my video quality poor on MUBI?
Poor video quality may be due to a slow internet connection or low bandwidth. Try lowering the video quality or switching to a better internet connection.
How can I watch MUBI on my computer?
You can watch MUBI on your computer by visiting their website and logging into your account.
Can I watch MUBI on my PlayStation or Xbox?
MUBI is not currently available on PlayStation or Xbox, but they are working on bringing it to gaming consoles in the future.
How can I change the language or subtitles on MUBI?
You can change the language or subtitles by clicking on the settings icon while watching a film and selecting your preferred language or subtitle option.
Is there a limit to how many films I can watch on MUBI?
No, there is no limit to how many films you can watch on MUBI as long as you have an active subscription.
Can I watch MUBI with a free account?
No, MUBI requires a paid subscription to access their library of films.
How can I get a refund for my MUBI subscription?
Refunds are subject to MUBI's terms and conditions. You can contact their customer support for further assistance.
Why am I unable to log into my MUBI account?
Check that you are using the correct login credentials and that you have an active subscription. If the issue persists, contact MUBI's customer support.
Can I share my MUBI account with others?
No, sharing of MUBI accounts is not allowed. Each account can only be used by one individual at a time.