How do I book tickets for a movie at Multikino?
You can book tickets online through the Multikino website or app, or at the ticket counter in the cinema.
I didn't receive a booking confirmation after purchasing tickets online. What should I do?
Please check your email spam or junk folder. If you still can't find it, contact Multikino customer service for assistance.
Can I cancel or change my booking?
Yes, you can cancel or change your booking up to 15 minutes before the scheduled showtime. After that, it is not possible to make changes.
What should I do if I accidentally booked tickets for the wrong movie or showtime?
Please contact Multikino customer service immediately to request a change or refund.
How can I pay for my tickets?
Tickets can be paid for online using a credit or debit card, or at the cinema using cash, credit card, or mobile payment options.
I am having trouble printing my online ticket. What should I do?
You can show your ticket on your phone or provide your booking details at the ticket counter in the cinema to gain entry.
Can I get a refund for my tickets if I am unable to attend the movie?
Refunds are only given in certain circumstances, such as if the movie is cancelled or there is a technical issue with the screening.
I am a student, how can I avail the student discount for tickets?
You can show a valid student ID at the cinema ticket counter to avail the student discount.
How can I join the Multikino loyalty program?
You can join the loyalty program at the cinema ticket counter or online. Please note that it is currently only available in selected locations.
I have forgotten my loyalty card. Can I still earn points for my purchase?
Yes, you can provide your membership number at the ticket counter to earn points for your purchase.
How do I redeem my loyalty points?
You can redeem your points for discounts and special offers at the cinema ticket counter or online.
What should I do if there is an issue with the cinema equipment during the movie?
Please inform a staff member immediately so they can address the issue or offer an alternative solution.
Can I bring outside food or drinks into the cinema?
Outside food and drinks are not allowed inside the cinema. However, there is a wide selection of snacks and beverages available for purchase inside.
Are there any age restrictions for certain movies?
Yes, some movies may have age restrictions according to the relevant ratings system. Please check the movie's rating before booking tickets.
What is the minimum age to watch a movie at Multikino without adult supervision?
The minimum age to watch a movie without adult supervision may vary depending on local laws and regulations. Please check with the cinema for specific details.
I am having trouble redeeming a promo code. What should I do?
Please ensure that the promo code is still valid and has not expired. If the issue persists, contact Multikino customer service for assistance.
Why do I see an "invalid login" error when trying to access my account?
Double-check that you are using the correct login credentials. If you still encounter an error, try resetting your password or contact customer service for further assistance.
Can I bring my pet to the cinema?
No, pets are not allowed inside the cinema for hygiene and safety reasons.
Are there any parking facilities available at the cinema?
Many Multikino locations have parking facilities. Please check the specific cinema's website for details.
I am having trouble with the sound or subtitles during the movie. What should I do?
Please inform a staff member immediately so they can address the issue.
Does Multikino offer gift cards?
Yes, you can purchase gift cards at the cinema ticket counter or online.
I have not received my gift card in the mail yet. What should I do?
Please allow 3-5 business days for delivery. If it still hasn't arrived, contact customer service for assistance.
Can I use a gift card to book tickets online?
Yes, you can use a gift card for online bookings. Please enter the gift card code at the payment step during checkout.
Is there a dress code for moviegoers at Multikino?
Multikino does not enforce a strict dress code. However, appropriate attire is expected for a public setting.
Can I download movies from the Multikino website or app?
No, downloading and distributing licensed content is illegal. Please purchase tickets and watch movies legally.
What are the safety measures in place at Multikino cinemas?
Multikino implements safety measures such as mandatory masks, limited seating, and increased cleaning and disinfecting to ensure the safety of all patrons. Please check the specific cinema's website for any additional safety guidelines.
How can I provide feedback or file a complaint about my experience at Multikino?
You can contact Multikino customer service through email, phone, or social media to provide feedback or file a complaint.
